Alan
Great communication
Great communication. Miss Makenzie took care of everything that I was asking for and stayed on top of everything. Thank you

Centric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Centric Fiber (centricfiber.com) has 425 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Alan
Great communication. Miss Makenzie took care of everything that I was asking for and stayed on top of everything. Thank you
Jacob G.
Do NOT use Centric Fiber. Service is not reliable. Customer service doesn't answer their phones. You can select to receive a callback but you will not receive one. Service goes out every/every other month. Speeds never close to purchased amount.
Response from Centric FiberDec 9, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Grace S.
Horrible Horrible service! We have an outage at least once a week for hours! I work from home 3 out of 5 days a week and if I didn't have Hotspot from tmobile I wouldn't be able to earn a living!! Also our streaming of simple apps sucks! It's pixilated. It's the only thing offered in my new home community but will switch back to spectrum as soon as I can!!!!!
Response from Centric FiberDec 9, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Kaity
The tech was very helpful in getting my internet back up and running!
Adam B.
Mr. Rozier was very knowledgeable and helpful over the phone when I inquired about setting up my home with centric fiber. He was readily available to answer my questions and help me with setup over the phone.
Chanda V.
Awesome person he makes moving to Texas much more exciting
Craig S.
Jonathan was great to work with. He supplied me with back up emails for my further review of various plans to consider. Once I picked a plan, he set it efficiently and answered all of my questions.
Jose C.
WORST INTERNET SERVICE ‼️ Please save your time and don’t bother getting it. After 12am service will go out everyday.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.