CenterwellpharmacyReviews of centerwellpharmacy.com

Long wait times on phone, errors in orders, terrible customer service, long delivery times.

If I could give them a zero I would. I only have two medications. One filled right away the second they won’t fill. I spend way too much time on the phone trying to get this taken care of only to tell me my provider denied it. They have not. Called again and they said they had the prescription but needed more clarification from provider. I messaged my care team and they called and gave them what they needed. Still they won’t fill it. I highly recommend going anywhere but here. It has been an awful experience.

Transferred my prescriptions on the mobile app. 3 weeks later I called for status and they don’t have a record of what I submitted. I called and the rep barely spoke English so it was painful to read and spell everything. I’m just in shock after transferring from a well run Express Scripts.

CenterWell is truly awful. Two weeks before our coverage started, I spent over half an hour on the phone with one of their agents verbally proving a list of all drugs and providers (there is no way to do this on the site). By the time our coverage started, most of that information didn't appear in our accounts on the portal. Since then, CenterWell has screwed up every order I have tried to place: medications and providers keep disappearing from the site; one order was lost in shipment; when I place an order, I get email confirmation that an order has been submitted, but without an detail. Also, every time I have to call in, I have to spend tons of time on hold while the same message plays over and over and the issue never gets resolved. Finally, the chat function on the website doesn't work at all. I SO regret having moved my coverage to Humana/CenterWell.

Centerwell pharmacy has lied to me continuously. Also, their website is a mess. I couldn’t get into it so I had to call. They told me the copay on the drug I wanted was $2.16 and then I was charged $209.00. In addition, they sent it to an old address despite the agent confirming it would go to the new address. I wouldn’t recommend them to anyone.

This is the absolute worst pharmacy around. Will not be doing business with this crappie business

I am 49 years old and have had insurance my entire life, with extensive experience managing specialty medications. This has been, by far, the worst experience I have ever had with a specialty pharmacy. Coverage was not the issue—my prescriptions were approved. The problem was repeated delays, poor communication, and unnecessary barriers created by the customer service staff. Representatives were rude, arrogant, and unhelpful, often creating more problems instead of resolving them. This company wasted a significant amount of time—mine, my doctor’s, and my insurance provider’s—trying to fill a prescription that was already covered. I strongly recommend trusting the reviews. My experience confirms them.

The website prescription transfer from Humana to Centerwell Pharmacy does not work! I tried several times to enter my prescriptions directly into Centerwell Pharmacy as a new order. The system is unreliable. Although I have an order number, customer service cannot find the order. Forget about speaking to a supervisor, they are unavailable. Humana/Centerwell is a joke. With a 1.6 rating (Bad), you would think the Humana would fix the issue.