CenterwellpharmacyReviews of centerwellpharmacy.com

My doctor called my prescription in twice. Both times Centerwell Pharmacy said they didn't receive it. I can't get my medication refilled because this company is so inept. I spent 3 hours total on hold yesterday, and I am currently on hold for an hour so far today. I have never had such a bad experience with a company. People are in need of medication, this company should not be allowed to handle people's prescriptions.

CenterWell Pharmacy sucks!!!!!! Customer service doesn't exist. It's so maddening.

Centerwell Pharmacy is impossible to contact. First the script is taking over a week to fill. I'm now trying to cancel it and can't get through to them. Phone contact has over 2 hour wait. The online chat worked the first time but then they advised me to call. Now the chat doesn't show up online at all. And I downloaded the app and it's not working at all. I'm now on hold again for over 40 minutes when it initially advised a 20 minute wait time. Horrible service!!

Centerwell is a large call center. They can be very and many times very bad. They can be extremely stressful when trying to get someone to help. Avoid them if u can!!

This is a horrible company and customer service is trash. Humana is connected to them and is just as bad. I was with them for a while and the customer service got worst every time. Don't waste your time or energy with them. They don't care about their customers or needs. The pharmacist, managers, and representatives are very rude and feel like they don't have to answer your questions.

After transfer of a prescription from other pharmacy, had to be on line with 3 different persons for total of 50+ minutes and dropped the call in frustration. Asked my doctor to provide a new prescription to another pharmacy and got the medicine next day. So Humana should consider switching their mail order pharmacy elsewhere to more subscriber friendly. Feb 21, 2026 update. After the previous remark, I found out the Humana pharmacy was renamed as Centerwell 2-3 years ago. Because of the problems, rename may have been a “ damage control “ exercise of Humana.

I have been having issues with Centwell since Humana switched to them 3 or 4 years back. I didn't think there would be any service disruptions, but I have been repeatedly frustrated with them. Left feedback, called them multiple times, and chatted with them to no avail. They repeatedly sent Rx before the refill time, so I had months' worth of Rx piling up. Then, when you go to the Dr, and they send a new Rx, they will send the Rx again, even though it was not time for a refill. So I decided to stop auto-refill, but my problems with them did not end there. At times, due to travel or other circumstances, if I asked to send a small order of Rx to get me through, they refused, and I would have to go to a local pharmacy and pay out of pocket. I have 2 addresses on file for them, and now they started sending the Rx to the non-primary location, even though the default address is my home address. I am so fed up with them that I have decided to transfer all my Rx to another Pharmacy and will get the doctor's office to stop sending future Rx to them.

New mail order for my Part D Rx. Absolutely horrendous. I switch plans nearly every January - so this is not my first rodeo. Every single other switch was nearly automatic. I log in, transfer my prescriptions from the prior mail order pharmacy, order what I need, set them on automatic refill, and mostly forget about it. Not with CenterWell. In theory I am allowed to transfer prescriptions (there is an option built into the website), but none were listed. I was advised to wait, it might take a few minutes to populate. Several days later - still none to transfer. So I decided to use their AI chat. The first response was completely nonsensical (like the AI bot recognized one word out of 50, and found an answer that contained that one word). I responded "No" it didn't answer the question. It then informed me that I needed to come back during business hours, since no agents were available after hours - I was chatting at around 2:30 on a Tuesday - well within their business hours. After several tries, I figured out how to get it to turn me over to a real person. The person was very clearly reading from some sort of decision tree guidance, and had no actual knowledge about transferring existing prescriptions (a trivial process any halfway competent pharmacy can do - all of my mail order prescriptions are transferred every January, and I have lots of experience with this, including transferring from brick and mortar to mail order). She insisted it could not be done. I had to reach out to every doctor and get a new prescription (or let them do it). I finally gave up banging my head against a brick wall and started a "new" prescription. It got worse. None of my doctors were listed as available providers. They seem to be building a list of providers as individual customers add them - an inherently error prone way of creating a provider list. (I accidentally proved how error prone it was when I entered the wrong phone number for my doctor - and it accepted it, with no readily apparent way to correct it. I had to add a second entry using a slight variation on his name, creating two different entries for the same doctor. Ultimately I found a way to delete it, so at least I didn't add to the problem.) And then the medication took longer than anticipated - with a delay added because they created a USPS label at least 2 days before they bothered to get the medication to the USPS. We finally received it, a few days after. I ran out of one if the meds. And I immediately started getting notices that one of my medications was on hold and could not be shipped - a medication I happened to be holding in my hand as the text message came in telling me they couldn't fill the prescription. Apparently they requested a second prescription from my doctor for that medicine - and, thank goodness, the system blocked them from filling it (and charging me a second time for it). And finally (more if an annoyance than a serious problem), even though I tell the website to remember my device every time I log in, it requires a one-time-passcode for every single visit. Since I order meds for both my spouse and me, this means I have to have my spouse's phone in hand whenever I need to order meds, check on shipments, etc I went through the ame routine with the AI chatbot - nonsensical answer, call back during business hours (it was during business hours), agent who knew less than the first one, then advice to call the help line, since technical staff can't use chat). I did at least find a solution I'll offer for anyone in a similar situation - the phone app does not require a passcode for every login. There really ought to be an option to rate a business with zero stars! Update: 03/30/2026: They FINALLY figured out how to transfer prescriptions. Sort of. One of around a dozen pre-existing prescriptions was finally listed as available for transfer. I guess that is progress. One is better than zero - and at least it was one that I needed to within the next month. Hope that is enough time to get the transfer and renewal processed. Update - 04/16/2026 - A month is not enough time. They actually don't now how to transfer prescriptions. They have now lost the single prescription that was available for transfer. Twice. I've now spoken to the pharmacist - who seems very mystified about even the possibility of transferring from pharmacy to pharmacy. (As part of the conversation with her, I confirmed that two additional prescriptions I ordered have also vanished from their system, and have now been requested again.) Why isn't there an option for zero stars?