CenterwellpharmacyReviews of centerwellpharmacy.com

My first experience with Center Well did not go well. I set up my husband's online account with them. I ordered a medication and received a confirmation email. When the med didn't arrive, I went into his account and saw the message "no active orders". Never did I receive any other communication requesting more information or that the order was cancelled. I called today and they said the problem is that they did not have the correct information for the prescribing physician even it is there as clear as day. And since my husband wasn't here to speak with them, they wouldn't do anything for me because he had to give his approval which I understand. But if they could just look at the entered information in my husband's account they wouldn't need to speak to my husband. Not looking forward to dealing with this company over the next year. And of course, the person I spoke to was halfway across the world. This will affect my decision to stay with Humana in 2027.

On hold over 2hr 30 minutes after being told it would only be 1 hr. and 5 minutes. Couldn't stay on any longer. Missed several other calls waiting for this one. Hope this isn't a fake business. Update I did eventually get my prescription.

I have been trying to get my medications since mid January, it's now Mid February. Worst experience I have ever had with a pharmacy. If anyone knows the CEO, let me know--I want to meet him/her!! Do not deal with them, unfortunately I am tied in for the rest of this year. DO NOT USE!!

Would list zero stars if possible. I have spent the last two weeks trying to get my prescription. They have lied to my doctors office and me, telling us each different stories. I was able to provide documentation to the doctors office that Centerwell is lying and they are frustrated as well but they have my prescription locked in.

Twice these Bozos have sent my prescriptions to the wrong address. 8 years using Medicare Part D providers, Humana - CenterWell are absolutely horrible.

NovoCare direct pharmacy subcontracts their prescriptions to center well pharmacy. I paid 199.00 for my prescription on 2/6/2026. It was supposed to be delivered on 2/11/2026. It is now 2/18/2026 and the status states they are still filling the prescription. I have called them multiple times over the past week and the hold time has never been less than 1 hour and 38 mins. This is the absolute worst pharmacy I have ever dealt with. Zero stars would be a more accurate rating. Absolutely horrible experience I would NOT recommend this pharmacy under any circumstances. Stay clear if you want to actually receive your medication on time and be able to take it as prescribed. Total nightmare!

There are so many things wrong with the way CenterWell operates; delayed shipment, unintuitive website, terrible search algorithm / results for OTC meds and limited product availability. On the prescription side, I receive emails stating "For your privacy we have abbreviated the name of your prescription to the first 3 letters." Then it lists the full name and strength of the prescription. I have to assume a bot is doing most of the online communication. GIGO. I don't see any way to post a screenshot, but I would if I could. Glitch much?

When I checked on the Iphone App it told me that 3 of my prescriptions were canceled with no explanation I have now called this excuse for a pharmacy 6 times in the last month since switching to Humana The people who answer the phone are pleasant but it is not a part of their ability to fix the issue. It is now time for me to consider going back to either Optum or Amazon or even my local pharmacy