CenterwellpharmacyReviews of centerwellpharmacy.com

STOP and review all these comments before you do anything with Centerwell they are horrible Like many of these on here, I went to on 1/1/26 and it was recommended that I go to Centerwell for my online pharmacy! I had expressed strips for many years and I had a little bit of problems but once you get your mojo, you kinda know what to do. I was satisfied Center will is a whole new game. I had a prescription put in on January 29, 2026, and like everybody else I get excuse after excuse it’s in review it needs a pre-authorization they can’t tell me what pre-authorization is when I already know my doctor sent pre-authorization they were supposed to retrieve everything from Cvs to their office and they were supposed to go to my doctors office and retrieve all of that from them! So far, I am sending them an invoice for a two hour and a half because 15 minutes for each hour break for the work I’ve done. They literally asked me for the review code so they could put it in review for me and I said I’m not the doctor I don’t know what the review code is. I literally look up review codes for all the stuff that they were supposed to put in review to see if my Humana would cover it under my Medicare. I am a nervous wreck at this point it’s not worth the medication that I need. I try to tell them I don’t want the medicine. I need the medicine. I understand oh I’m sorry is what they say. No worries if I hear one more person at Center will say no worries and then leave me in the dark for another three months. ! I’m just at a loss. I have part D which if anyone has part D and they pay for it you pay it in quarters as you get your medication’s so if I don’t do something in this quarter I double and that’s $1000 for my medicine next quarter which starts in March, it’s all a equation game with this part D Medicare, which really sucks for the average person that has actually a payment to have to pay a lot of it’s just covered by another secondary or something. I don’t have that so I’m looking at $2000 for the year for medication on top of my discounted price like Ozempic is $199 a month on top of the 500 for the three months so that’s 1100.00for that for the quarter or more depending on if I need other medications that might not qualify as free or low payment

Would definitely advise against using Center Well as your mail in Pharmacy!! have been trying to get a prescription filled for over three weeks now. Got an email telling me that it was being processed and they would let me know when it would be delivered. Then five days later received an email telling me they could not get in touch with my doctors office. My doctors office is always on top of things and confirmed that they have sent the prescription over numerous times only to keep being told that it had not been received by Center Well. Then to contradict themselves, Center Well told me that they did receive my prescription, but it has no refills on it! Every excuse but no delivery I definitely will just stick to my current pharmacy and pay the extra to get the medication I need.

I have an order that was processed on 1/28/26 and according to them, shipped on 1/30/26. Well, it's now 2/5/26 and no delivery. I checked the tracking with USPS and it says that they are still waiting to receive the package. Centerwell's website is a joke. First, it says to click on the "Get Help" button on the first site you log into. Well, call me crazy but there is such button. So I click on the "Let's Chat" button, get an automated "agent" and when I enter my question, it responds with something to the effect that it "needs to send me to a representative but none are available. Please contact us during business hours." Well, it is business hours. I'm done with them and this is my first order! Doubtful that I'll receive my meds before I run out.

Would give 0 stars if possible. Hours of wait time to call via phone (not to mention confusion over which of the many poorly described numbers to call). Chat support link is broken and redirects to the same page. Wait time for a perscription refill was over 2 weeks. Given they are the only perscription refill service I am able to use with a particular provider, that means I'm stuck without medicine.

This is by far the absolute slowest pharmacy I have ever dealt with. Then when you do call them the lie to you about when your prescription was filled and mailed out. Will never use them again

I have tried other mail order pharmacies and none of them are as good as Center Well. My experience has been wonderful. I have been able to get a human voice on the phone quickly. Center Well followed up with my doctor when one of my scripts did not get called in. Their prices are off the chain! So, cheap this elderly person can afford their meds. Thank you for that! And switching to them from previous box store pharmacy was very easy, I switched during the sign up period. And the phone operators at Center Well were very knowledgeable and were able to resolve issues quickly ad correctly. I can't say that about other mail order pharmacies I have tried in the past. Thank you Center Well, I appreciate you.

Trying to get a Rx filled. Its been 2 weeks. CC charged 10 days ago. Nothing has shipped. No way to get information other than calling. Multiple multiple hours on hold being transferred. CC charged back.

Terrible, terrible place. If you do not want to run out of your medications DO NOT USE CENTERWELL. Horrible customer service with extremely long, long phone wait times to try to even fix THEIR mistakes to your medications. THEY DO NOT CARE.