CenterwellpharmacyReviews of centerwellpharmacy.com

I have been waiting over 2 weeks for a prescription that I desperately need. I spoke with a pharmacist 5 days ago that promised overnight delivery of a medication. Checked the tracking and there is still no expected date of delivery. They will definitely lose both myself and my husband as customers next open enrollment.

YOU SUCK! I am running high fever, I am having chills in 90 degree weather. I need my antibiotics for my kidney infection. It won't clear until I get them. It has been 5 days now with no light at the end of the tunnel. If I die, I hold your pharmacy completely responsible!!

I signed up with Centerwell Pharmacy for mail order delivery of my prescriptions. I specifically signed up for auto refill. They didn’t refill my prescriptions. I called and asked them to rush order my prescription and agreed to pay $9.98 for the rush delivery. They finally mailed my prescriptions by regular delivery. I switched back to CVS because they actually refill on time. Now Humana/Centerwell incessantly mails, texts and calls me. Maybe spend some of the money you’re wasting on marketing a terrible service to improve the service?

CenterWell Pharmacy discriminate against me and will not send me my medication even though I have repeatedly explained to them the situation that I have my primary insurance does not cover my medication but Humana, which is my secondary does every month I have to fight with them about the fact that I don’t have an approval from my primary insurance even though I tell them over and over again and have given them override numbers from Humana that says they should override the primary insurance and that they will cover the medication after 2 to 3 weeks of screwing around with them. They finally give me my medication. I need this medication to breathe without it. I cannot breathe. People may notice that if you can’t breathe you drop dead. The people there are inept. They don’t listen. They don’t say do what they say. They say they call you back. They don’t call you back. I will never ever have this insurance again because it is a pain in the ass and certainly after four months they ought to be able to figure this out. They are disgusting and they’re cheating seniors out of the benefits that they have for every 2 to 3 weeks. They cut out one of my medication months so that I don’t have coverage for a full year. I only get coverage for eight or nine months when I should have 12 this Company should be embarrassed with how if they are. I’m going to report them to the insurance bureau for the crappy customer service and the way that they treat us in their happy little voices.

CenterWell Pharmacy delayed my prescription for more than two weeks. They kept saying it would arrive in a day or two. I called three times and was told there was nothing wrong and I should expect my prescription on time. The last time i called I was told that they were waiting for an authorization from my doctor. This was the fourth month that I was ordering this prescription and each time paid out of pocket. They should have noticed that and not been trying to get a doctor authorization for something that isn’t covered by insurance. Or at the very least they should have called me. Very disappointing, terrible customer service.

I am so frustrated with this pharmacy. I have a terminal illness and on a very expensive drug. They now require a signature for delivery. I told the agent this could be problematic for me as Im not always well enough to answer the door. I was told by this pharmacy agent that I could sign online (indirect signature) which is completely false. They, themselves, have placed a direct signature request for the carrier. Sure enough, an attempt on delivery was made and I wasn't able to answer the door. I live alone and have no one to help me with this. I spoke to Centerwell and asked for them to allow an indirect signature but they refused. I have a neighbor who comes home from work late in the afternoon and can retrieve my delivery for me. This cycle repeats itself 2 more times on delivery before being sent to a FedEx location for pick up which is an option that doesnt work for me. Im at the mercy of my health as to whether I have the strength, energy and capability to answer the door that day. On my bad days, my O2 sat levels drop into the 60's with exertion even while on oxygen. When open enrollment becomes available in the Fall, I plan on switching pharmacys and be done with this nightmare.

After Humana repeatedly pressuring me to use their online pharmacy Centerwell (CW), I found it to be absolutely horrible on several counts that I will share. I was told, and I see on other reviews, that one's co-pays will be lower using CW. This is simply false! I pay the same at CVS and formerly Rite Aid, and just yesterday paid LESS than CW for a one month supply rather than the equivalent three-month REQUIRED supply from CW for the same drug ($43 versus $157). Convenience: again a big tick in the con box. They will send you refills without asking, including medications that were for a temporary period. Also they take forever (several days to a week) to fill new prescriptions after my doctor contacts them. I instead have my doctor call CVS and the meds are ready the same day and often before I even get home from the doctor! Other "brick and mortar" stores are likely the same, though my experience is with CVS and Rite Aid. Security: In addition to packages left on the doorstep, when I tried to log on yesterday to cancel my service, I received a CW prompt that my password was compromised in a recent breach. That password (as all of mine) was unique to CW, meaning that the breach was CW! This was the first I heard about a breach. I never received a call (and I receive too many from them), not a text (I receive lots of those too), not an email (I get a fair share from CW) and not even a snail mail notification! Customer Service: if you could give negative stars, they would earn them! I have called customer service many times, always put on a long hold and then usually get someone who has a hearing problem and can't get away from the CW script. When I go to CVS, I get real people and can talk to the actual pharmacist with any of my questions, even if I have to wait a few minutes for a pharmacist while they kindly help another customer. When I call CVS I can usually get a real person within a minute, and if not I can leave a message and get called back within minutes. Good luck not memorizing the hold music and text during your long CW holds, assuming you even get a person while on hold; I've been disconnected from long holds several times! Home delivery. They leave your meds, including regulated ones(!), on the doorstep without a knock or ring of the doorbell. Great security there CW. I've even had my meds delivered to the wrong address. And the delivery process usually takes several days. This is not convenient when you need a new med right after seeing a doctor. And the marketing calls! Good grief the ongoing calls! If you should, God Forbid, fill a prescription anywhere but CW, they will text, and call you REPEATEDLY with a canned message that you should use them. They only could have attained this information from my Humana insurance. Can anyone spell out HIPPA? Yesterday it took me over an hour and several people to have my name, phone and text (same number but different CW databases and processes in case you ever need to do this too), and email removed from their system. So I was taught to see both sides. Good parenting! However, I have nothing good to share about CW. I gave it some thought as I didn't want to seem so one-sided, but there are just no good qualities versus using a local pharmacy.

Every time I call, I cannot understand your phone employees. You have terrible reviews on the internet. Hire staff that understands and speaks the English language! Your company charges high prices, work on getting better staff.