CenterwellpharmacyReviews of centerwellpharmacy.com

My account was placed on hold because a payment from February was apparently never processed. I was unaware of this at the time. Whenever I order my prescription, your representative charges the credit card you have on file and ships the medication. I did the same thing in February, March, April, and May. If the February payment was not processed, I was never notified. As a result, when I ordered in June, I was told my account was on hold and had to pay both the February balance and the current month's payment to receive my prescription. I do not feel this situation was handled properly. I also had difficulty communicating with customer service and was unable to speak with a supervisor despite requesting one. This will likely be my last order. I can obtain the same medication at a lower cost through Trump RX using a coupon from my local grocery store. If a supervisor would like to contact me directly, I would welcome the opportunity to discuss this matter. I am hoping my prescription ships as promised after making the double payment on Thursday. I will also be leaving a review regarding my experience.

Yo uso un medicamento para el dolor qué es imprescindible para mi y centerwell recibió la receta desde junio 1 /2026 y no me aviso que no me la enviarían más, la suerte es que yo llame y la habían cancelado el envio por correo por ser un medicamento restringido ,pero si yo no llamo todavía estuviera esperando ,ahora me doy cuenta por que Humana promueve tanto a estos ineptos ya que cada día que pasa pierde más clientes.Mas nunca pido mis medicamentos a través de centerwell ,y los exhorto a que no lo hagan ustedes sino quieren sufrir lo mismo que yo

This by far the most harrowing experience I have had just to get meds. Stay away from this pharmacy. I ordered refills one of my BP meds and paid for it through a 4pay process via their preferred method, Afterpay. They required the first payment up front which paid in good faith. They respond about 5 days later that they could not reach my doctor for a renewal of the prescription. This is not true as my heart doctor called a week earlier that they had sent in the new script. Centerwell proceeded to cancel this order but only the part of the order for my BP meds. Finally, they set this med to order but then cancelled it again Stating they got another new prescription from my primary doctor. Then they wanted another $491 to refill it after I already paid for it. I have been going back and forth with support on this since May 26. Now I have one less BP med I need and going on vacation for 2 weeks. They now want me to wait 10-14 days to get a refund of the previous order, then re-order my med after that and pay for it. Now they want me to have my doctor call in a temp prescription to a local pharmacy. This is absolutely horrible experience. Mind you I also paid for expedited shipping because I was getting low. Ha ha that will never happen.

ordered meds 11 days ago. Paid extra for two day delivery. No meds yet. No knowledge on their end.

My doctor had my medication sent through them. They canceled my order after I placed randomly with no explanation and no notification. I found out and tried using their website to contact customer support but it wont let me. I signed me out whenever I go to that page and then tells me I need to sign in to contact customer support. Then I go back to the medications page and I'm still signed it. Don't use them at all if possible

If you care about your health do not use Centerwell. The time it takes to ship your prescription is not acceptable. You will go for a period of time without meds. Maybe it's their processing maybe it's the delivery system but I ordered a month before I needed my prescription and they still didn't arrive on time. Their prices are not any better than using a local pharmacy where you can drive up and pick up your meds same day. I was quoted a price but was charged a drastically higher price.

Complaint Regarding Delayed Life-Sustaining Medication CenterWell Pharmacy has provided extremely poor service regarding medication that I need to stay alive. I have been waiting for over a month for my prescription, despite calling every day to check on the status. Each time, I was told that I would receive it “in a few days,” but the medication never arrived. Because of this delay, I had to go to the emergency room to get the medication, and I suffered a mini-stroke while without it. This situation is unacceptable and dangerous. A pharmacy should never delay life-sustaining medication to the point that a patient’s health is put at serious risk. I am asking for an immediate explanation, accountability for what happened, and assurance that this will never happen again.

Stay away from these people. For the second time in a month it took 3 calls totalling almost an hour to get my previously scheduled medicine. Then they sent another medicine that I didn't order! Shame on you Humana!