CB2Reviews of cb2.com

Outdoor furniture is crap. Bought expensive outdoor cement-like coffee table and it is not made for outdoor use! In one season, the top shattered. Worse still, when we called customer service they basically said “too bad!” They were willing to ship us a new one for 10% off retail. It would shatter again so why bother. CB2 doesn’t stand behind their products. Be aware and buy elsewhere.

The products do not come as pictured. They purposely left out the color on their website because it was unflattering and pictured the products as white. The customer service is not accommodating at all.

I purchased 2 chairs from CB2. One was delivered from the warehouse and one from the showroom. The one which was delivered from the showroom had some noise. I visited the shop and inform them about the noise. They sent their representative to check. The guy confirmed the frame is broken and asked me to put in his report that I want a replacement! After that I haven't heard back from them so I had to follow up again and to my surprise the customer service agent informed me that it is misusage of the item and they do not wish to do anything for it. I visited the shop several times and discussed with them but they are refusing to provide any solution. When their QC visited to check the chair they did some test that made the noise worst. I asked them regardless of why it is damaged they must offer a solution to fix the issue because I cannot use the chair. They just keep on saying it is the misusage and they cannot do anything about it!! The worst customer service ever!!!

I just had the worst experience with the “customer service” department at CB2. We purchased their white Terrazzo OUTDOOR coffee table in April 2022, was delivered in June 2022. The coffee table was delivered for and extra $119, pick up was not an option for us. The table was delivered with a small chip which after waiting months for delivery we didn’t feel is was a big enough deal to wait several more months for a replacement. At the time of purchase I don’t recall covers for this table being available. They are now available but no where when you go to buy this table does the website tell you, “you must also purchase our cover to ensure the integrity of the table.” I just now went through the online process of purchasing this table. The cover shows up only in the “items you might like” area and it’s only in second place. The care instructions say to cover it, which I did (or move it indoors which is unreasonable for a 400 lbs table). I covered it as I do all my outdoor furniture in the winter and other inclement weather. When I went to uncover my outdoor furniture recently I was shocked and heartbroken to see the table falling apart…tons of chips. I attempted to glue a few (4 pieces) of the chips back on (of of the several…guessing 50-70 pieces). When I realized this was an impossible task I decided to contact CS. That was a total joke…they basically use anything you say, take it out of context and basically tell you too bad, it’s totally your fault and we will do nothing to help you. The only thing they offered was to help find a place for us to pay for repairs. The style of their items are good but they lack quality and CB2 doesn’t stand behind their products. I’m not the only customer with this exact same issue. One would think they would see a pattern here and do something beneficial about it. I feel over a barrel here. I loved the look of the table and we searched high and low for something nice for our outdoor space. Now our table is junk…literally in pieces. I am devastated and am feeling totally betrayed. Btw - when people leave reviews, CB2 tells the customer how sorry they are and to reach out but as I just found out…that’s total lip service. Updated - CS just emailed me offering $100 off and an additional %10 off with free shipping. While this is a step in the right direction (hence 2 stars rather than one as I originally gave, I’m not sure this is adequate considering the facts. You can decide. I thinking on it still.

I order coffee table on March 5. They delivered the base of the table few days later. 45 days after my credit card was charged I am still waiting for the table top and have useless slab of wood sitting in a middle of my leaving room. CB2 refunded me for the top but not for the useless bottom of the table. The customer service is not helpful either. The worst furniture buying experience of my lifetime. Updating review as CB2 refunded me for my purchase and gave me gift card worth $250 for my troubles

Just had THREE delivery guys deliver a CB2 rug. They walk into the room with the rug and the lead delivery guy, heaves a big sigh. Just comical when I think back on it. In the middle of the room is a table that weighs maybe 20 pounds. It would have taken them (three guys!) 5 seconds to move it. Nope. The guy whips out his cell phone takes a picture and says "we can only deliver to completely empty rooms". Well I "completely" lost it and told them to take their stuff and get out of my house. Oh, and why didn't I move the table myself? I have a broken shoulder.

Worst return policy and customer service I have ever experienced. Every purchase is a credit - well i don't need another rug or couch! They will never give you a refune and will not stand behind their products. One of the rugs sheds and I can't breath at night - nope, we won't take it back. Couch is off by 3" - thats normal! Do your self a favor and buy better quality furniture for real furniture retailers.

I bought a leather chair from CB2 about 6 months ago and storing use it couple of months ago because our place wasn’t ready so basically chair been used a bit and stoop make loud noise and store saying there is no warranty on their products!!!! I will never buy anything from them again.