CB2Reviews of cb2.com

There really should be a -star button or function for companies like this. I ordered 4 complete place settings- plate, appetizer plate, saucer, bowl, and cups. Simple enough. Cb2 send appetizer plates and bowls-no problem. Second package, saucers and dinner plates. One plate arrived broken. No biggie. Three weeks in cups don’t show...I contact company and a week later I get an email, after being on hold for two hrs I gave up, informing me that the the cups won’t be coming because they no longer make that set any more. Ok, and?!?! Nothing! cb2 has offered me NOTHING to fix the situation or remedy the fact that they sent me an incomplete set of dishes. Oh and tried to leave a review directly on their site but they BLOCKED it. I guess it hit too close to home. You wanna see companies come through COVID-19 but if cb2 goes the way of blockbuster video I wouldn’t miss them.

0 stars Will not refund purchase for desk. Delivered broken desk and I returned immediately with the 3rd party delivery company. 5 months later no refund and they will not answer customer service line.. I left messages on voicemail, text and emails. No response or refund.

Horrible customer service experience. I had an in-home delivery and CB2 was unwilling to assist in finding a delivery time. Their customer service department was rude and unreasonable. They consistently kept me on hold for hours. They also lied about how many times they tried to call me and claimed they left voicemails, which did not exist. It was not a personal phone issues as other companies were able to get in touch with me. Additionally, their third party delivery service was rude. The woman on the phone at Cory Home Delivery yelled at me when I let her know that a delivery could not occur at a specific time. I will not be ordering from CB2 and I recommend that you don’t either.

horrible horrible customer service!!! you have to wait over two hours until you get through to someone!!!!!!! they dont speak normal English and dont care about their customers! NOONE should by from cb2!!!!!

Tried to buy a picture frame. It was very poorly packaged and of course if arrived broken via USPS. Called customer service and they refused to authorize return with paid shipping. To ship the broken frame back would have cost $49, which is more than the cost of the frame. Just move on to another vendor. It isn't worth your effort to try and do business with CB2.

FML. Wish I read these reviews before. I ordered a beautiful dining room table and was told it would be shipped out early July. Well... it's early July and I can't get a hold of Customer Service to schedule a delivery. The online delivery system is a joke and says there is nothing available for OVER a year out.

Non-existent customer support and so you spend hours on hold trying to reach customer service, they ignore their own deadlines, charge you deposits (lol) for furniture and then don’t give you any updates why your order is delayed by 5 weeks. I sent 3 emails and received one reply 11 days later with a total useless reply from a sketchy and argumentative rep. I’m surprised they are allowed to be in business with such horrible practices. Cb2 more like CbZERO. Oh I still don't have my furniture.

They sent me a damaged chair ($500) in May. I’ve reached out maybe 20 times over the past two months to return it. Midway through that time I got one response that said “sorry, do you want a replacement?” Immediately said no just return label. Never replied. Still texting and emailing. Disputing with PayPal, sent all documentation to them. They are not going to refund my money, so I am appealing with them. Honestly, I’ve about had it with both companies. Not worth the risk. Since when can you get away with selling broken chairs? I wish there was a way to make this problem well known. It’s starting to smell like fraud.