CB2Reviews of cb2.com

Customer service is terrible. Ordered in July and no idea when will be shipped - don’t expect to get to a customer service person for at least an hour. Quality is fine but good luck getting updates

Day 4 of trying to receive an answer to a relatively simple question. Texting takes hours for a useless, non-specific response. No one picks up the phone. I'll gladly spend my $ on a company that has a Customer Service team that actually responds.

RUNNNNNNN..... AND DONT LOOK BACK SOOO LETS STSRT OUT BY SAYING THIS IS MY FIRST AND POSITIVELY THE LAST TIME ORDERING FROM THESE @$!%^!! NOT ONLY DID MY ITEM COME A BIT LATE BUT IT LOOKED NOTHING LIKE THE PIC IN THE WEBSITE SO I ORDERED THE BLACC TEAK BOWL TO FIT MY MODERN DECOR WHEN I OPENED THE BOX I IMMEDIATELY REALIZED WHAT A PIECE OF $#!&! .. IT WAS BASICALLY I COULD HAVE TAKEN A LOW-PROFILE BOWL GONE TO HOME DEPOT SPRAYED PAINTED IT IN LACQUER AND SLAPPED IT ON THE TABLE NO DETAILS NO DEFINITION A TOTAL WASTE OF MY MONEY IM ON DAY FIVEEEEEEE WAITING ON THE PHONE FOR HOURS AND NO RESPONSE TEXT AND EMAIL IS A JOKE THE COMPANY IS A JOKE DO NOT I REPEAT DO NOT BE AS STUPID AS I WAS I FEEL LIKE THROWING THIS BOWL THRU THE CEO WINDSHIELD

Placed an order on 8/24, received an email that it shipped on 8/28. However it has not actually shipped, only the shipping label has been created. After almost 3 weeks my order is still sitting in the warehouse. I called the customer service number and sat on hold for over 25 mins, never did get a real person. So per their suggestion, I texted them, providing the order number, tracking number and all information. No response. I called again this morning. Sat on hold for almost 15 mins, nothing. So I texted again. That’s their message while you sit on hold “for faster service, text us at...”. IF I ever get my order it will be the last time I order from CB2.

I did have to wait an hour for a text back from their customer service, but then they took care of my cancellation and refund quickly and easily.

JUST DONT. absolute worst customer service - no one has any idea whats going on, no record of previous conversations with "customer service" the texting hotline they use people don't answer for hours at a time, you get a new persone each time. Email bounce backs, non working email addresses. I've done more work trying to get my shipment delievered than the actual company. How can a company be run this unprofessionally? VERY UNHAPPY

It took 6 months for my order to arrive. I ordered planters for summer and they arrive just for fall. Ridiculous.

Worst service EVER!! You cant even get a hold of anyone via phone, email, or sms. Their message says to go to their website and you can reach them via 'chat'. But there is no feature available on the site. Complete joke. Half my order came. Was all supposed to be delivered on the same day. They even confirmed so. Dining room showed up. No legs, No chairs. Now I have a completely useless slab of wood in my dining room. Thanks CB2! You're the best!