CB2Reviews of cb2.com

I would give negative stars if it was possible. This is the WORST customer service experience I have ever had. Not only did they send the wrong item, but it also took me over five phone calls and waiting for over 40min each - which resulted in the phone call ending without speaking to anyone to get a return scheduled finally. Then, three months later, I see I have not been refunded. Since then, I have spent two months trying to find out why. I have emailed ten times, with no response to any of them. Used their text message service, which only resulted in 4 different people asking how they can help and no follow-ups, and again another game of calling endlessly. It now has been five months since I returned the item, and yet still no refund or any answers into why. I will never be ordering from them again, and I highly suggest you only purchase things you can return in stores.

Beware before you order from CB2. Orders are mismanaged. Website states items are available to ship but takes many weeks to get order. No option to speak to anyone in customer service. Can only text or email then takes days to get a response if you are lucky. CB2 products are great quality and good pricing but good luck with ordering.

Delivery experience was great - they were supposed to be here 1030-1230pm and showed up at 10am launching toward my front door manically ringing my doorbell. The credenza was put together already, they placed it in the room, took pics of it and were out! They said they had to get up at 5am and have 10 deliveries today - Those 2 guys were hustlers, never had a delivery so fast.

Customer service rep placed the order for me online for matching duvet & shams separately. After repeatedly telling them the correct size, they managed to still order the wrong size (as noticed when I received a confirmation). Was told the correct size duvet is out of stock in every store but a warehouse has it and will be shipped directly to me. 10 days and countless hours on the phone with them later - they tell me to give up since the duvet will not be in stock anymore. I did not need the shams anymore but had to wait till they were delivered then wait to speak with customer service again to provide a return label. The item has now been returned for over a week and they still won't refund. Awful customer service and awful experience - AND a scam if my money is not returned.

Agreed - where is the 0 star option. We ordered a large ottoman for about $800. Had been hunting for a while and I really loved this one. First delivery date was rescheduled because their truck broke down. Rescheduled to Aug 14th. (Today) I didn't get any calls to give me delivery time range. Which makes me think it's not coming. Can't get hold of anyone when you call, no matter the time of day. VERY FRUSTRATING customer service experience. Just awful. Wish I read these reviews before purchasing.

Overall horrible experience, and I am left with absolutely no intention of ever returning my business to CB2. I placed an order for warehouse pick-up a couple months ago, and never got any follow-up. I was curious how I was supposed to know when the orders were ready for pick-up, so I eventually got impatient and called their customer service a few weeks after placing the order. Their response? "Oh, someone should have contacted you about booking an appointment. Did nobody contact you?" Nobody had contacted me. I finally got a day booked for a warehouse pick-ups a few weeks out, and I was told that someone would contact me a day or two prior to set up an actual time slot since they wanted to adhere to social distancing practices. Understandable, I want to maintain social distancing as well. However, guess what? Again, nobody contacted me. When I reached out to customer service, they had utterly no clue what their own company protocols were (My customer service rep said it's "entirely possible to show up at any time during their operating hours.") "Entirely possible", meaning they had no clue. What??? That totally contradicts everything I was told. Additionally, I was given zero help from customer service to actually book a time, so I finally called the warehouse directly. They told me there were time slots, as I was originally told, and I finally got a time set up. I'm glad I did not listen to the customer service rep and show up any time during operating hours, or I would have had to wait around all day until an opening popped up in the warehouse schedule. My order was patio furniture, and due to CB2's awful customer service and inability to follow-up on their customer's orders and pick-ups, I have now spent the majority of the summer without any patio furniture. Honestly wish I had gotten something from somewhere else. If it weren't for the fact that I had already gone through so much effort, I would have cancelled the order and asked for a refund.

Ordered a concrete bench in May and delayed until early June - I got a notification it was ready and schedule but had to reschedule and somehow they loose a part so now I have to wait for them to order 1 backordered part...? So a few weeks pass and I check the website and notice the bench is no longer there. I call and they say its been discontinued but they can give me the new arrival bench at the same price. Sure, I think. - they tell me it will be ready early July. So I wait... Early July comes and then it pushed back to Mid July, then its pushed back to Late July, then its Pushed back to Early August and now its mid August! At this point I won't be surprised if its pushed out until 2021. AND I ALREADY PAID FOR THIS IN MAY! And all their customer service tells me is what I already can read! At the very least tell me you don't know why I had to wait over 2 months - rather than robotically reading back to me what I already know.

The worst customer service in the history of retail! I’m surprised CB2 can stay in business, they lost a $4000 order from me!