CB2Reviews of cb2.com

THE WORST: I’m a longtime customer and when I couldn’t access 1 of several accounts, business and personal accts, I called Customer Service asking a simple question; “are you experiencing system wide issues with logging into accounts, could you please check thank you”, I was left holding for 20 MIN. THANKS, BUT NO THANKS! There are too many places to shop where this type of customer disregard is unacceptable. It will be the last time I contact CB2. The STAGE is narrowing on where ppl want to shop and folks today are seeking impeccable customer service which is not found here. Good luck with that -

I ordered a wall painting from CB2 online. I selected the in-store pick up option and waited 2 weeks for my order to be ready for pick up. Upon picking up my order, I came home to discover CB2 had sent me the wrong painting. Due to my negative experience in ordering from CB2, I strongly advise people to think twice when it comes to ordering for them, or at the least - make sure you double check what arrives. In the meantime, I am waiting for them to rectify the situation and ensure I get the correct painting I ordered.

Worst customer service ever they never answer the phone even after 2 hours of wait, and after you leave hundred of voice mail and email. I would give them 0 star if i could.

WORST CUSTOMER SERVICE. Waited MONTHS to get my furniture items and finally got a delivery date, it was confirmed the day before and then POSTPONED because the items hadn't arrived at the warehouse. When I tried to reschedule, the next date was a MONTH later. Used to be such a huge CB2 fan. Now, I will never buy anything else from them. DONT WASTE YOUR TIME

CB2 truly offers the worst customer experience and service I have experienced myself. I would truly not purchased anything from them. I made the mistake of purchasing a bed and the whole experience is a nightmare, everything is a miscommunication and always the customer's fault. The always send they are going to email you information which they never do. Customer service is clueless when you reach out to them. Truly NOT WORTH IT at all!

I purchased a non-furniture item and paid extra for 2-day delivery. It's been nearly 2 weeks and it still hasn't arrived. The site says it shipped, but FedEx says it has no such package. Incredibly frustrating. It's probably just sitting idle in a CB2 warehouse. And customer service is useless. You can only text and "maybe" get a reply a few hours later.

One star for the quality of the products, the rest is a SHXT SHOW. I bought multiple items from them almost two months ago. So far I've gotten about 20% of the items. The dining table top was delivered with a huge crack across from it and the delivery people insisted a new one can be delivered within days so I let them send the damaged one back. Little do I know, not only no one called me to deliver a new one, but I had to call myself to ask for something I ALREADY PAID FOR. It's been 2 months and I have had to reach out to them 5+ times myself, it's still nowhere to be found. I've been told "we may have sent you an email for delivery." They won't even tell you when your stuff is ready to be schedule for delivery, you have to call/chat online yourself. ORDER SOMEWHERE ELSE, your time and money are worth much more than this shxt show.

Delivery and customer service is absolutely horrendous. Will ALWAYS show up late, ALWAYS be damaged and will ALWAYS have a hard time with customer service getting the issue solved. Horrible. Quality products but not worth the hassle of the terrible delivery and service.