Cask CartelReviews of caskcartel.com

Watch out for this site. I purchased what I thought from their website picture the highest quality Don Q Rim. They sent the box and rum separately wrapped which already made me suspicious. The bottle of rum had very different markings than what they advertised. The rum they sent me is easily available on other sites for $59. I paid Caskcartel $179 for the exact same bottle. Upon contacting their customer service I was told that producers often change their labels. When I pushed further and requested a refund or at least compensation for them switching my purchase I was told “oh no no no “ and then it came “read the fine print”. It was at that moment I sadly concluded this Caskcartel is not a legitimate site to purchase from , let alone their claim of obtaining the most high end products. Please do not be fooled. I would tell everyone to bypass this site

Unsure if this is a legit place or not!! Thinking not! Ordered a gift on 1-2-22 and 200.00 came out of my account in 1-3-22 for a birthday on 2-2-22! Still not received and today is 2-7-22. Called several times but lots of excuses.would not recommend. Received a refund!!! Ask for Christine!!! Took over 45 days.

Very disappointed with this company. Ordered some liquor and thought it would be shipped in a reasonable amount of time but that did not happen. After 2 weeks called them and they said the order was not fulfilled yet and that I was not allowed to cancel it. This is ridiculous as the order wasn't even fulfilled or shipped. I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. Do not deal with this company as there are many other shops who will get you the liquor faster. Reply to your reply: Failed but yet you could careless about making it right.

I've been waiting over 30 days for my order fullfillment. They keep giving me excuses. Today it has been 37 days and they want to subsitute my order. Unacceptable! I called them and asked to cancel my order and they hung up on me.

Placed a $7000 order with this company, to date have not received a single item, 1 month later.

I ordered Glenlivet 18 after seeing the picture and reading the description for the product. The older version label with and description of 43 ABV were both shown. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. I immediately contacted them and they are refusing to accept a return. I have disputed the charge with my bank. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. AVOID THIS COMPANY! The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered.

This is not legit they are an order house only ! I took over a month to get and when it arrived it was not what I ordered . You will never reach anyone in Customer Service but IF you do expect a string of lies ! This place is know. As scammers do not order from here !!!!

There's quite a few 5-star reviews here. In one review, the reviewer says, "Sure... They're slow. Want something fast? Go to a liquor store". I agree with his sentiment, but there's a limit. During the ordering process, CaskCartel is providing you some feedback on how quickly you can expect to see your order ship. For me, during the ordering process, it was 3-5 days to ship, and then however long the product was in transit. I set up my first two orders on December 14th. These were destined to family members and one order has arrived. Today is January 4th, and my second order is nowhere to be seen. I set up one last order on December 16th. I suspected that wouldn't arrive by Christmas, but it was for my son-in-law, and I figured it'd arrive before New Year's Eve so he could enjoy it. Wrong again. On January 1st, I wrote the company telling them to cancel any orders that hadn't shipped yet, and to just refund my remaining balances back to my card... THIS is where a poorly ran company becomes a TERRIBLY DISHONEST company. A customer service rep smugly emails me to consult their Cancellation \ Return Policy. They don't care if an order is never processed, packaged, and shipped. They have your money, and they're not letting go. They'll tell you that you have to wait 30 days, and only then will a refund be processed if the product hadn't shipped yet. Worse. On the order I created for my Son-in-Law on December 16th, CaskCartel had the gaul to email me today to say, "Our vendor didn't receive his shipment of your required bottle - You can either get this bottle from another vendor for $45 more; or... You can sit tight and you'll get it when you get it; or... We can give you store credit that you can use on another purchase... I wrote with the following message: "...According to your own Cancellation \ Return Policy: "Only if a licensed retailer fails to fulfill and ship your order within 30-days does it qualify for refund." Also according to your own Cancellation \ Return Policy: "Once and order has been received/confirmed/paid there is a NO REFUND POLICY. Orders are distributed to local licensed retailers and once items have been ordered the fulfillment process begins and we cannot stop, change, or hold orders." Option #1 - that you offer is essentially changing my order, and raising the price. That is unacceptable according to your own policy in place. Option #2 - Providing excuses why you can not fulfill my order within the 30-day shipping window sounds like a CaskCartel problem to me. Fix your own house, and don't involve me with your problems. Option #3 - As evidenced by my earlier emails, I think I have made it abundantly clear that I am NOT going to be a returning customer. Offering me credit to start this whole process over again is unacceptable. I am not interested in half measures taken at the 3 week mark to reset the clock on this order. If my order, for this specific item at the agreed upon price is NOT delivered within the next 12 days, I will want a full refund of my money credited back onto the card upon which it was charged. That is the 4th option you failed to mention. However, it is the option that I will seek if my order is not correctly satisfied within the already draconian rules that your company uses against customers..." Just UNBELIEVABLE the GALL of this company!!! What would I recommend they do? 1. Stop acting as if you're an online liquor store. You're not. You're a middleman drug runner shuttling money and drugs between dealers and customers. 2. Stop pretending that orders are delivered quickly as if you're the Amazon of Online Liquor distributors. It's pretty cheesy that during the ordering process, people are presented with "estimated ship times" of 3 to 5 days, but the emailed receipt they get after the order is locked in (and they can't get a refund) states that covid and other issues may impact that rapid shipping estimate. Really dishonest. So... I'll give CaskCartel 2 stars for eventually getting their product to customers. They'll just do it at their own good time. If you order for a specific event? Do so months in advance.