Cask CartelReviews of caskcartel.com

Never ever buy from this place. They don’t ship they send your order to a third party who may or may not ship your products then wipe their hands of you and won’t refund you!

I placed order for gift 10/14/2021. Order still has not shipped almost 2 weeks later. I asked for refund & was told all sales are final. I asked to speak to manager & was told no one was available & I would get a call back. The customer service people were yelling & laughing in the background so I could barely hear the person I was speaking to. Completely unprofessional- I will NEVER order from this site again.

The shipping is so slow. Do not order from here if you need your product before a certain date. I got an email saying item shipped label created,, that was a month ago. Will be my last time ordering from cask cartel.

I mistakenly placed an order for an incorrect product, and after immediately recognizing it, I requested to cancel shortly after placing it in the COVID recovery environment. With no concern for my satisfaction, a rep (Skilyn) responded defiantly and refused to consider my request by pointing to the fine print in their purchase agreement. Plus, their prices are super high compared to other online retailers. Also, their allowance is 30 days to receive a product after placing an order, so I would not trust them for any holiday orders. I regret attempting my order.

Horrible customer service! My first order with them was great. My second and last order with them has been a horrible experience. Complete bait and switch style company. They are refusing to refund me my money on an order that never shipped. Stating that I agreed to a no refund policy. Stay away, they are crooks!

Not worth it, find another provider. The order was partially delivered with months of delay, which I understood given the situation. They run out of the product and the gave me a voucher to use online, fine. It turned out to be a discount only applicable in orders higher than $150. Now (almost 1 year after the order) they have the product back in stock and not only they refuse to send me the missing product, but they don't want to give the money back or a valid voucher. In addition, the costumer service tried to lie and say the order was 100% delivered. Luckily I keep all the emails.

Although Cask Cartel has received a number of negative reviews in Trustpilot, my experience with them was stellar. I don't mind saying that after reading the Trustpilot reviews, I was not a little apprehensive. I ordered two bottles of specialty bourbon which I was unable to obtain locally. Although Cask Cartel was quite expensive, I received both bottles by FedEx ground within three days of my order. The communication from Cask Cartel was excellent, appraising me of each step of the process of fulfilling and shipping my order. I don't normally provide reviews, but my experience with them was as good as any vendor I have dealt with for shipping wine or liquor.

Worst company ever dealt with 17 days in and order isn’t filled yet Michele was of no help at customer service waiting for a response will see if that happens. Pissed in Massachusetts