Cask CartelReviews of caskcartel.com

I learned that my boyfriend's family is of Clan Bell. Upon research and talking with fellow Clan Bell members, I learned that the Clan has their own whiskey distillery in Scotland. I proceeded to purchase a bottle through the Cask Cartel website for our anniversary. The bottle is Bell's Original The Perfect Gift Limited Edition Whiskey, 700 ml. Pricing on the website is $149.99 and total with shipping from a location that had the bottle was $206.52, shipping cost $50.38. It took time for the bottle to be shipped. Purchase made on August 6, 2024. Bottle shipped from a location in France August 15, 2024 and arrived on my doorstep August 19, 2024. If I had done further researching, even though I felt I did plenty, I would have found Master of Malt who has the same bottle for $19.45 and will ship for $61.26, totaling $80.71. So be aware that Cask Cartel does seem to greatly overprice their bottles and you may not know when you will get the bottle or have updates as to the status of what you purchase. I do not believe I will be purchasing from the company again due to the overinflated pricing, and uncertainty if I was to receive the bottle. 2 stars are given because I did received the bottle, but I was ripped off in my opinion. Other reviews reflect my feelings for this company.

I ordered for the 3rd time today and, for the 3rd time, was unable to leave a gift message. I will not be ordering from here gain. Customer service is a bot at best; it takes a long time for shipping even though I paid an extra $40, and then I find out that the things I ordered were WAY overpriced. I wish I had checked other customer reviews before returning for a 3rd time.

When someone goes out of their way to leave a review, usually it's not positive. In this case, I am posting as a warning. I purchased a whisky "advent calendar" on November 21st and it didn't ship until December 7th, and won't deliver until December 12th if no delays. I paid $58 for shipping, so it's not a disgruntled review after getting free shipping. When someone pays significantly for shipping and you don't fulfill the order for 2+ weeks, that is very poor. I contacted customer service who acknowledged long fulfillment times, but didn't seem concerned there was no communication about it and offered me a coupon for my next large purchase. I will not be purchasing from them again. Buyer beware.

Subtract 3 stars; 1. Price. I expected to pay a premium. Unfortunately, I failed to check other online sellers. I could have purchased my bottle for half the price. 2. Customer Service. After waiting for nearly a month, I had to contact them to get the status of my order. To their credit I did receive a timely and satisfactory response. 3. Customer Service. I paid an additional fee for the Route service. This service is supposed to track my shipment. However, I was never notified by either, that my item had shipped. UPS attempted to make the delivery, but we weren’t home. We would not be home for the next attempt, so I was forced to pay an additional $12 to reschedule a time when we would be home. For these reasons, I don’t recommend doing business with Cask Cartel.

There's quite a few 5-star reviews here. In one review, the reviewer says, "Sure... They're slow. Want something fast? Go to a liquor store". I agree with his sentiment, but there's a limit. During the ordering process, CaskCartel is providing you some feedback on how quickly you can expect to see your order ship. For me, during the ordering process, it was 3-5 days to ship, and then however long the product was in transit. I set up my first two orders on December 14th. These were destined to family members and one order has arrived. Today is January 4th, and my second order is nowhere to be seen. I set up one last order on December 16th. I suspected that wouldn't arrive by Christmas, but it was for my son-in-law, and I figured it'd arrive before New Year's Eve so he could enjoy it. Wrong again. On January 1st, I wrote the company telling them to cancel any orders that hadn't shipped yet, and to just refund my remaining balances back to my card... THIS is where a poorly ran company becomes a TERRIBLY DISHONEST company. A customer service rep smugly emails me to consult their Cancellation \ Return Policy. They don't care if an order is never processed, packaged, and shipped. They have your money, and they're not letting go. They'll tell you that you have to wait 30 days, and only then will a refund be processed if the product hadn't shipped yet. Worse. On the order I created for my Son-in-Law on December 16th, CaskCartel had the gaul to email me today to say, "Our vendor didn't receive his shipment of your required bottle - You can either get this bottle from another vendor for $45 more; or... You can sit tight and you'll get it when you get it; or... We can give you store credit that you can use on another purchase... I wrote with the following message: "...According to your own Cancellation \ Return Policy: "Only if a licensed retailer fails to fulfill and ship your order within 30-days does it qualify for refund." Also according to your own Cancellation \ Return Policy: "Once and order has been received/confirmed/paid there is a NO REFUND POLICY. Orders are distributed to local licensed retailers and once items have been ordered the fulfillment process begins and we cannot stop, change, or hold orders." Option #1 - that you offer is essentially changing my order, and raising the price. That is unacceptable according to your own policy in place. Option #2 - Providing excuses why you can not fulfill my order within the 30-day shipping window sounds like a CaskCartel problem to me. Fix your own house, and don't involve me with your problems. Option #3 - As evidenced by my earlier emails, I think I have made it abundantly clear that I am NOT going to be a returning customer. Offering me credit to start this whole process over again is unacceptable. I am not interested in half measures taken at the 3 week mark to reset the clock on this order. If my order, for this specific item at the agreed upon price is NOT delivered within the next 12 days, I will want a full refund of my money credited back onto the card upon which it was charged. That is the 4th option you failed to mention. However, it is the option that I will seek if my order is not correctly satisfied within the already draconian rules that your company uses against customers..." Just UNBELIEVABLE the GALL of this company!!! What would I recommend they do? 1. Stop acting as if you're an online liquor store. You're not. You're a middleman drug runner shuttling money and drugs between dealers and customers. 2. Stop pretending that orders are delivered quickly as if you're the Amazon of Online Liquor distributors. It's pretty cheesy that during the ordering process, people are presented with "estimated ship times" of 3 to 5 days, but the emailed receipt they get after the order is locked in (and they can't get a refund) states that covid and other issues may impact that rapid shipping estimate. Really dishonest. So... I'll give CaskCartel 2 stars for eventually getting their product to customers. They'll just do it at their own good time. If you order for a specific event? Do so months in advance.

When I had come across Cask Cartel in search for a place to order Sugarlands Moonshine I was originally happy about their service and fair pricing. Now I notice that they are charging an exorbitant price for the 750ml jars. A 250% mark up. $70 dollars pre-shipping for a $20-25 product is absurd AND it is listed as a SALE item. A check of other retailers show that moonshine price itself hasn't gone up, just CaskCartel pricing. Now I must be on a search again for somewhere that can deliver to my state. Sad business choice.