Cask CartelReviews of caskcartel.com

It took a half dozen phone calls, a half dozen emails, and photos to 'prove' that my order arrived sorely incomplete. The customer service was a joke.

I unknowingly purchased a bottle of Irish whiskey from Cask cartel I paid $104 for it thinking I was going to get a very very fine bottle of whiskey! After purchasing it and getting it home and tasting it I love the whiskey but then I searched for this brand of whiskey and found out that every other place sells it for $28.99 it was the whistler's Irish beekeeper Honey whiskey! I got back to Cass cartels service people but they never got back to me! I urge everyone to ban cast cartel! They have terrible customer service and they are thieves! They still have this bottle of whiskey listed for $104 to this date! And everyone else sells it from $28 to $32! Paul S

worst experience,this people treat customer as animals,cancelled part of my order because "WRONG PRICE",I paid $148 and then raised to $499,NO CUSTOMER SERVICE,PLEASE READ RETURN POLICY BECAUSE EVERYTHING SOLD BY THEM IS AS-IS NO REFUND OR RETURNS

Ordered the Pudge Rodriguez tequila with the autographed label, 3 bottles at a cost of around $150.00. One of the autographs was badly smeared. The labels are just laying unprotected in the bottom of the shipping box. Contacted company for a replacement. Agreed to send, but never arrived. Them offers me a podunk discount coupon Now refuses to reply to my emails...I highly recommend not buying from this company!!!

My wife purchased a bottle of rum for me as a birthday gift. She unfortunately didn't do her due diligence on the price. The Bottle (Dead Mans Fingers Coconut Rum) is listed on multiple sites for $20-$24. Cask Cartel charged $160 (excluding shipping) and has a ALL SALES ARE FINAL POLICY. Modern day price gouging at its best via a middle man distributor that exercises the law to its advantage by posting a legal disclaimer on its site.. BUYER BEWARE

Caskcartel listed a price of a bottle for as much as other charge for a case which lead me to believe that I am buying a case. After I complete the purchase I decided to check the at their web site how many bottles are in the case, but since I could not find the information I was looking for I send them an email requesting the cancelation of my order 10 minutes after I placed it. The next business day after not receiving any replies from caskcartel I followed up with the call to their customer center. Customer center told me that they will cancel the order but will charge 35% restocking fees which is a part of their Terms & Conditions. Neither their Terms & Conditions or the item description have any statements about restocking fees. I was not able to dispute the charge with my credit card since the terms of service of caskcartel with the credit card issuer is final one the order is placed. Do not make the mistake I made.

Dreadful business -- if you see this DO NOT ORDER I used a promo code for free shipping on two bottles -- it was expensive enough to start with -- and only this made it palatable ! The code was refused and they charged shipping -- giving me NO final chance to accept the order WITH the expensive shipping ($45). I E-mailed within minutes to say to cancel the order if the promo code was bad and they were going to charge shipping. Next day got a snippy message saying basically "you are f..ked" -- no cancellations for any reasons ... 35% restocking fee. They claim it is ordered from UK -- almost certainly they could call and cancel the order -- but they have no intention of doing so .... in fact I do not believe it is even ordered yet! I am refusing delivery if it comes, already disputed charge on AMEX with supporting E-mails. I will almost guarantee that if delivery is attempted we will be able to prove it was not shipped until WELL after they could have cancelled it. Will update results later if I can - buyers beware! UPDATE #1 - 4 days later After several E-mails and even a phone call - they offered to refund the shipping as a gift card. I told them no - refund to my AMEX. I started an AMEX dispute and sent AMEX everything. Day later the shipping was refunded to my AMEX. Give them credit - sort of - that they did not want the hassle of a merchant dispute. Now we will see how long it take to get the product and if I get it at all -- there is ZERO communication as to it being shipped or anything. With these guys it is pay and pray !! There are so many other reputable options out there that keep you informed all the way -- still a zero to 1 star review and a recommendation to avoid. UPDATE #2 - 9 days after original order First ignore their reply below -- they are canned replies to look as if they care ! This is a re-ship operation -- they take your money -- then order it somewhere else as a drop ship and pocket the difference. They wrap their purchase agreement in nasty rules in an attempt to fool you into accepting their terms -- RULE #1 - dispute IMMEDIATELY with your Credit card provider. They did credit my shipping -- but when I went to ask about shipping info and tracking - they said they had cancelled the order due to my dispute threat (which they blatantly lied when they said it had shipped on day #2) - and that they had already credited my money back to AMEX .... now I am fighting them to get them to credit the balance without me re-activating the AMEX dispute. AGAIN - avoid these online snakes at all costs ! ===================================== Due-diligence about this company/scam website: #1 information: BBB has over 100 complaints: Search the BBB website (entire country) for "Cask Cartel" The address on the BBB is *sensored* I talked to the property owner and Suite 1110 is rented by a trusted and reputable engineering company out of PA - they have never heard of Cask Cartel ! # 2 information: The address given on this site is *sensored* This address is a company that specializes in creating and hiding LLC's. They provide a "virtual office" for you to park your LLC behind to prevent anybody finding out who you are doing business with. Google the address and "Executive Suites" #3 information: The so called "Featured in ROLLING STONE, MEN’S JOURNAL, US WEEKLY, OK, COSMOPOLITAN, GQ, and In-flight Airline Magazines for AMERICAN and UNITED! " with example screenshots are all FAKE -- I called each magazine. #4 information: Cask Cartel spend a lot of time defending and refuting bad reviews -- they spend time keeping their website clean and out of the "scam websites" list by having valid secure certificates etc. ================================= Cask Cartel is a high end scam operation, with a professional sounding customer service operation designed to refute and delay. DO NOT GIVE ANY $ -- you will have to spend time and $$ getting it back ! YOU HAVE BEEN WARNED. If you are reading this AFTER spending $$ -- immediately start a charge dispute with your credit card company. It is really time the CC companies screen out these operations and stop them using their services!

Bait & Switch I ordered a Tamhdu Batch 3. The price and shipping were higher than I expected, but that was my choice. 10 Days later I receive an email that they have this bottle, but that it will cost me $89 MORE for them to send it to me. This is a crime. If you offer a product for a price then you should be required to provide that product for that price. I requested a refund. I was offered a credit, I insisted on a refund, Cask Cartel took a few more days to try to meet the original offer, but were unable to and I did receive a full refund.