Cask CartelReviews of caskcartel.com

Horrible experience. My fiancée ordered me a special gift tin of Ardbeg 10, which is more expensive than the regular, and she even emailed them to ensure they actually had that one with the gift tin, to which they replied that they did. The one that was delivered was in the regular carboard box, and even that was damaged. My fiancée emailed them many times over the course of weeks to get them to give at least a partial refund of the difference between the regular and the special tin, which they refused. I finally got a partial refund by calling them and screaming at them multiple times and threatening to have my bank reverse the charges. These people are the scum of the earth.

Subtract 3 stars; 1. Price. I expected to pay a premium. Unfortunately, I failed to check other online sellers. I could have purchased my bottle for half the price. 2. Customer Service. After waiting for nearly a month, I had to contact them to get the status of my order. To their credit I did receive a timely and satisfactory response. 3. Customer Service. I paid an additional fee for the Route service. This service is supposed to track my shipment. However, I was never notified by either, that my item had shipped. UPS attempted to make the delivery, but we weren’t home. We would not be home for the next attempt, so I was forced to pay an additional $12 to reschedule a time when we would be home. For these reasons, I don’t recommend doing business with Cask Cartel.

I bought Macallan 12 Year Old Double Cask Gift Tin Single Malt Scotch and it was more than what you would pay for 12 year old bottle! They’re over priced but figured for the time to add to my collection however when I received it, there was just a regular macallan box.. I contacted them and their reasoning is as followed: I have taken a look into this for you, and since it is only the bottle presentation/ packaging that differs from the product description and the following disclaimer is included below the product image on the listing, I would unfortunately, not be able to offer an exchange at this time: "*This image represents the intended product however, bottle designs, artwork, packaging and current batch release or proof may be updated from the producer without notice." So because of this so called disclaimer, they wash their hands of any responsibility!! UNACCEPTABLE!!! Never again will I buy from them again!!! There are better places online and cheaper!!!

Paid extra for shipping that would get the bottle there in “4 to 8 days.” Shipping label was finally printed after five days, and it was picked up to begin the shipment process on the eighth day. Delivered well after it was promised. Contacted customer service three different times and they were zero help.

These guys 'sell' our mezcals without ever having even talked to us. A total scam and way overpriced!

I placed an order in December of 2021 it is now the middle of April and they've still not fulfilled my original shipment. They claim their customer service hours on Monday through Friday 9:00 a.m. to 9:00 p.m. but I just called at 6:45 p.m. eastern time and it says I reached them after hours. They say it's not available but when you go to search for that product it is available at an higher price they just don't honor that price from your original order. Then they keep giving you credits but they don't credit back any of the shipping or offer any free shipping unless you spend more money. So every time I have a credit I end up paying more out of pocket because of additional shipping charges. I paid an overage from a gift card I received via PayPal and they refused to refund it back to PayPal they just keep offering credits and then charge you another 30 or $40 for shipping again. Very disappointing experience and this was a gift from one of my vendors he has apologized profusely as he has had complaints from other people he sent those gift cards to. This is not a reputable company.

Terrible. After receiving numerous emails that I had to be home to sign for my delivery, Cask Cartel claims my order was delivered. When I requested proof of signature they did not produce it. When I asked for a refund through their insurer Route (for which I paid an additional premium at the time of purchase), they requested that I file a police report. Why should I have to file a police report to receive a refund for a shipment THEIR CHOSEN SHIPPER did not deliver? Currently reaching out to two state agencies about this. I cannot stress enough how unreliable Cask Cartel and Route are...stay clear of Cask Cartel and Route.

1 star is to much!!!! Do not order from Cask Cartel. I ordered and paid for a bottle of tequila that was damaged, seal broken and liquid missing and it was shipped to me that way. Cask Cartel would not refund anything. I was told that if "route" would not pay I was SOL (actual words from assistant manager, Michelle). I had pictures of the damaged bottle and very upset that they would not value their customers satisfaction when they send you a crappy product and would you drink the contents when a seal is broken??? I would be happy to show the the pictures if I could download them.