Cask CartelReviews of caskcartel.com

On the positive side, this company is not a scam. After placing an order and finding all the negative reviews here I was briefly worried. They are a legitimate business. Caveat emptor: the expectations are clearly spelled out when you order: - No refunds. The company is just a central point to aggregate orders, they outsource actual fulfillment to their network. At best if you have a bad experience you'll get a credit for a future order. - Up to 4 days to assign your order and up to 30 days for it to be fulfilled. It doesn't always take this long; I ordered a Christmas gift for my brother on Dec 11 and it was delivered Dec 26. This wouldn't normally be a problem except given that it is alcohol and requires an adult signature and threatens return if not accepted in 3 attempts, the lack of ability to specify any delivery dates in advance ties your recipient to being present to accept it for a 35-day period. - Expensive. Worth it for me as a gift, but I will not be likely to order from them unless it's a truly unique product I can't get elsewhere and am willing to pay a premium to obtain.

I ordered for the 3rd time today and, for the 3rd time, was unable to leave a gift message. I will not be ordering from here gain. Customer service is a bot at best; it takes a long time for shipping even though I paid an extra $40, and then I find out that the things I ordered were WAY overpriced. I wish I had checked other customer reviews before returning for a 3rd time.

Ordered an item for a Christmas party two weeks before and in the item description it stated the item ships in 1-3 days. After a 5 days I contacted customer service, and I was told it was technically 10 days if I read their shipping policy and the 1-3 days stated in the description was never addressed. On the 10th day I sent another email, and I was told it was only the 6th business date since I had ordered it on a Friday evening and this was second Tuesday past. It’s now a week after the party and 14 business days and the item has not shipped.

I have ordered two products and have not yet recieved them. They are Christmas gifts and I fear I've been scammed. I email the company and get no response. As also I have called and get no where. I have paid an extreme amount of money and am very disappointed in their turn around time for delivery.

When someone goes out of their way to leave a review, usually it's not positive. In this case, I am posting as a warning. I purchased a whisky "advent calendar" on November 21st and it didn't ship until December 7th, and won't deliver until December 12th if no delays. I paid $58 for shipping, so it's not a disgruntled review after getting free shipping. When someone pays significantly for shipping and you don't fulfill the order for 2+ weeks, that is very poor. I contacted customer service who acknowledged long fulfillment times, but didn't seem concerned there was no communication about it and offered me a coupon for my next large purchase. I will not be purchasing from them again. Buyer beware.

The product I thought I was purchasing was not the product received. I purchased Whisky Thief from Cask Cartel as a Christmas gift for my husband. He had received a bottle as a gift a year earlier. I went on line and fount the bottle at Cask Cartel. It was promised arrival by Christmas. I purchased it. It took three months to recieve after many emails. The bottle they send was not the bottle they show on their website. I called to have the correct it and they told me the distillery changed their label. I went to Cask Cartels website and contacted the distillery they name in the description, Three Boys Farm Distillery. I spoke with Mike, He had me send a picture of the product listed on Cask Cartel website . He said they have never made a Whiskey in a bottle the had pictured on there website. He said a company in the UK makes the whiskey Cask Cartel is showing. He then told me that they do produce a whiskey called Whiskey Thief. The bottle and label is totally different. He emailed me the information and I disputed with Pay Pal using his statements. and the email Cask Cartel sent stating the label had been changed. I did get a full refund. If it would not been for Mike at Three Boys Farm Distillery and PayPal this would have ended much differently. I will not buy from Cask Cartel again.

Should’ve looked into this first. Now that I’ve read all the comments, I feel scammed. I ordered a bottle of Ava Gardner Second Edition whiskey, I couldn’t find it at my local ABC. A month went by and they reached out saying the distiller was out of stock so they gave me a gift card “store credit”. Fine. I bought 2 bottles of Gentleman Jack to keep it simple and move on. I ended up getting the Ava from the distillery itself so i dont know why it would be “sold out”. Now my package is suppose to arrive tomorrow, and UPS says it’s from “China and Cutlery”. What kind of place is this?? Take caution, folks. I will update if the order comes messed up

BLOWING UP MY EMAIL! I don't know who this company is but I've unsubscribed from their emails and mark them as spam yet I constantly get emails at least two or three a week! I DON'T EVEN THINK THIS IS A REAL COMPANY, THEY'RE OUT TO STEAL MONEY FROM PEOPLE