CaselesReviews of caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from Caseles. I hear you loud and clear, and I am genuinely sorry for the extreme stress and frustration this has caused you over the past month. Waiting weeks for a refund with conflicting phone and logistics information makes anyone feel uneasy, and that is completely on us for not keeping our support communication clear, prompt, and transparent. If you reached out asking for your money back, you should never have been made to wait or feel like you were getting the runaround. I want to put an end to this delay and resolve your refund personally today. Could you please send an email directly to [email protected] with your Order Number and write "Attn: Shelly - Urgent Refund" in the subject line? I am monitoring this queue myself and will process your full refund immediately upon pulling up your transaction details. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from Caseles. Thanks for sharing your honest feedback with us. I'm glad the overall case build was decent, but it definitely shouldn't be interfering with your everyday wireless charging. A MagSafe/magnetic case needs to sit flush with the internal charging coil, so if the backplate thickness is blocking the connection on your charger, that completely defeats the convenience. Depending on the specific style you have, some of our models with built-in ring kickstands require the ring to be popped open slightly to align with certain charging pads, while other ultra-rugged lines can simply be too dense for lower-wattage chargers. Either way, you shouldn't have to take your case off just to charge your phone. I'd love to help find a slimmer, fully compatible model for your device or get a refund sorted out for you right away. Could you drop me a quick email at [email protected] with your Order Number and put "Attn: Shelly - Wireless Charging Issue" in the subject line? I'll personally take care of this for you. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from the Caseles team. I completely understand why you are so furious, and I am genuinely sorry for how disappointed you are with what arrived. When you spend your hard-earned money expecting a premium, well-built case based on photos and descriptions, unboxing something that feels cheap, flimsy, and low quality is a terrible letdown. You should never feel cheated or left with a product that doesn't feel worth what you paid. That is a clear failure on our quality standards, and the frustration shouldn't fall on you. You shouldn't have to keep a case you hate or deal with any more stress over this order. I want to step in personally and make sure you receive a 100% full refund right away. Could you please send an email directly to [email protected] with your Order Number and put "Attn: Shelly - Product Quality Refund" in the subject line? I am watching our inbox myself and will pull up your transaction details to issue your full refund immediately—no return or hassle needed. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from the Caseles team. I completely understand why you're so furious, and I am genuinely sorry for how disappointed you are with your order. When you spend your hard-earned money based on product photos and descriptions, you expect a case that looks, fits, and feels solid. If the item you unboxed felt cheap, flimsy, or nothing like what you paid for, that is a complete failure on our part. You shouldn't ever feel cheated or stuck with a product you have zero confidence in using. I want to step in and fix this for you directly so you don't have to deal with any more stress. Could you please shoot an email to [email protected] with your Order Number and put "Attn: Shelly - Product Disappointment" in the subject line? I’ll personally locate your transaction in our system and process a full refund for you today—no runaround or hassle. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from the Caseles team. I completely understand your frustration, and I am genuinely sorry for the runaround you’ve experienced regarding your S26 Ultra case. You are 100% in the right here. When a case is advertised to work with ultrasonic fingerprint sensors, it needs to work out of the box. If it fails to perform as described, you should never be told to pay for return shipping to an overseas warehouse or charged extra for a replacement. Expecting a customer to absorb shipping costs for an incompatible or misleadingly listed item goes against UK consumer standards and is simply bad business practice. On top of that, running into dead phone lines, broken web links, and rigid email replies only makes an already annoying situation worse. You shouldn't have to keep quoting consumer regulations or fight with our team just to get a basic refund. I want to override those previous options and issue a complete, 100% refund for your purchase today—no return required. Could you please send an email directly to [email protected] with your Order Number and put "Attn: Shelly - S26 Fingerprint & UK Refund" in the subject line? I am personally monitoring our inbox, and I will pull up your order to process your full refund immediately. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from Caseles. I am really sorry to hear about your experience across the board with this order. Waiting nearly a month without clear tracking updates is already frustrating enough, but having a courier drop a parcel past midnight and unboxing a case with material that doesn't match the listing photos is completely unacceptable. You should never feel misled by product photos or deal with late-night delivery hassles. I want to take care of this for you directly so you're not stuck with a product you didn't expect. Could you please shoot an email to [email protected] with your Order Number and put "Attn: Shelly - Material & Delivery Issue" in the subject line? I'll personally grab your ticket from our system and process a full refund for you today. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from the Caseles team. I'm really sorry to hear about the fit and responsiveness issues with your S26 Ultra case. An integrated front protector should never deaden the ultrasonic fingerprint scanner or make tapping edge keys a daily struggle. Samsung screens require very precise contact tolerances for touch sensitivity and biometric unlock, so if the built-in screen layer is causing dead zones or blocking your prints, that's a clear design miss on this specific batch. You shouldn't have to fight with your case just to type a simple message or unlock your phone. I'd like to take care of this for you directly. Could you please send a quick email to [email protected] with your Order Number and put "Attn: Shelly - S26 Ultra Screen Fit" in the subject line? I’ll personally pull up your order and process a full refund or help switch you to an open-front frame that works seamlessly with your device. Best, Shelly Customer Support | Caseles.com