CaselesReviews of caseles.com

Response from CaselesSep 1, 2026

Hi there, Thank you for your candid feedback, and we sincerely apologize for the delay, the missing item, and the poor fit around the power button. That is completely on us. While we ship specialized models direct from our overseas manufacturing hub, sending an incomplete order or a case that hinders your phone's fingerprint sensor is unacceptable. We take full responsibility and want to make this right immediately with a full refund or a free replacement. Please email us directly at [email protected] with your Order Number so our team can pull up your account and resolve this for you right away. Best regards, Shelly | Customer Care Lead at Caseles.com

Response from CaselesSep 1, 2026

Hi there, Thank you for bringing this to our attention, and we are truly sorry for the miscommunication and delay with your replacement wallet case. We always stand behind our products, and having your replacement update delayed while you wait for a resolution is completely unacceptable. Whenever an exchange or reshipment fee is arranged to speed up an order fix, the new tracking number should be shared with you immediately. We want to locate your updated shipment right away and ensure your case is in your hands—or take care of your order balance directly without further hassle. Because we cannot see your full name or order details on Trustpilot, please email [email protected] with your original Order Number and the subject line "Priority Trustpilot Escalation." Our lead support team will pull up your transaction records and sort this out for you today. Best regards, Shelly | Customer Care Lead at Caseles.com

Response from CaselesSep 1, 2026

Hi there, Thank you for your candid review, and we sincerely apologize for the frustration and poor experience with your order. If our warehouse shipped the wrong color, that is entirely our packing mistake. You should never be asked to cover international return shipping costs or pay extra fees to fix an error made on our end. That contradicts our commitment to standing behind our gear. We want to make this right by reviewing your case details and ensuring you receive a fair, direct resolution—including a full review for a complete refund without requiring an overseas return. Because Trustpilot does not link your order number to this review, please email our escalation team directly at [email protected] with your Order Number and the subject line "Trustpilot Review - Color Mix-up". We will prioritize your ticket and resolve this for you today. Best regards, Shelly | Customer Care Lead at Caseles.com

Response from CaselesSep 1, 2026

Hi there, Thanks for leaving this honest breakdown. Shelly here from the Caseles team. First off, I'm really glad to hear you liked the kickstand build, but I'm truly sorry about the hinge clearance and charging issues. A protective case should obviously never scrape your screen or make charging a pain, so hearing that the hinge edge rubs when opening the phone is something I'm flagging directly with our production guys. Depending on the specific fold/flip model you have, some of our low-profile shells are rear-only, while others come with a full front frame. If the hinge on yours is rubbing or the magnetic ring is sitting just off the wireless coil, you definitely got a unit with bad tolerances. I'd really like to take care of this for you personally. Could you shoot an email to [email protected] with your Order Number and put "Attn: Shelly - Trustpilot hinge issue" in the subject line? Once I see it pop into my inbox, I'll take a look at your exact model and get you sorted out with a proper replacement or a full refund right away. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from Caseles. I'm really sorry to read this, and I completely understand your frustration. Getting the wrong model and color is already a huge letdown, but reaching out multiple times and getting silence is totally unacceptable. We try hard to answer every ticket within 24 hours, so if your messages slipped into our spam filter or got missed in the queue, that's 100% on us. If we sent you the wrong item, you don't have to jump through hoops to fix our mistake. I want to pull up your account and take care of this for you today. Could you please send an email directly to [email protected] with your Order Number and write "Attn: Shelly - Wrong Model/Color" in the subject line? I’ll keep an eye out for it myself so we can get your refund processed or the right case sent out right away. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from the Caseles team. I'm really sorry to hear that the case didn't live up to what you were expecting, especially after spending $45 and waiting for it to arrive. We try to focus on solid materials and functional builds (like heavy-duty stands and hinges), but if the build in your hands feels flimsy or subpar compared to a basic backup case, that's a total miss on our end. You shouldn't have to feel stuck with something you genuinely hate using. I'd like to get this off your plate and make it right for you. Could you drop me a quick email at [email protected] with your Order Number and put "Attn: Shelly - Quality Feedback" in the subject line? I'll personally pull up your order and process a full refund for you so you're not out of pocket. Thanks for being straightforward with your feedback—it helps us know where our product line needs real improvement. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from Caseles. I'm really sorry to hear about your experience with both cases, and especially that our support team missed your previous emails. A folding case popping off the front screen and a thin iPhone shell that doesn't feel protective at all are clear quality issues. On top of that, not getting a reply when you're just trying to sort out a return is completely on us. While our logistics hub ships direct to keep inventory wide across different phone brands, our products still need to hold up to the protection standards we advertise—and you definitely shouldn't be left hanging when something goes wrong. I want to take care of this for you directly today so you don't have to waste any more time. Could you please shoot a quick email to [email protected] with your Order Number and put "Attn: Shelly - Subpar Cases Refund" in the subject line? I'll personally grab your ticket from the queue and issue a full refund for both items right away. Best, Shelly Customer Support | Caseles.com

Response from CaselesSep 1, 2026

Hi there, Shelly here from the Caseles team. I completely understand your frustration, and I am genuinely sorry for how disappointed you are with your order. When you invest in a flagship device like the Fold 8 Ultra and order a case advertised with military-grade aluminum and a clean gold/black finish, unboxing a plastic-feeling shell with an off-copper tone is a huge letdown. On top of that, you should never be put in a position where returning an item that failed to match its description costs almost as much as the case itself. That completely defeats the purpose of customer service. You shouldn't have to eat the cost on a product you're unhappy with or deal with expensive return fees. I want to handle this for you personally and make sure your money is returned today. Could you please shoot an email to [email protected] with your Order Number and put "Attn: Shelly - Fold 8 Ultra Refund" in the subject line? I will personally pull up your order in our system and process a 100% full refund right away—no return necessary. Best, Shelly Customer Support | Caseles.com