CaselesReviews of caseles.com

Ordered 2 phone cases and only 1 arrived. Their customer service replied promptly to my email and after a significant delay the 2nd case finally showed up. It took just over 3 weeks in total for both cases to arrive, but they both came in good condition and seem (so far) to be a heavy duty, well made product.

This has been the worst online shopping experience I have ever had. I ordered a phone case advertised as being made from titanium. After waiting around two weeks for delivery, the product that arrived was clearly plastic and not as described. I contacted Caseles immediately to exercise my rights under the UK Consumer Rights Act 2015. Initially, I was told I would receive: ● a prepaid returns label, ● a convenient local drop-off option, ● and a full refund including the original shipping costs once the return was in transit. Despite repeated follow-up emails, the promised returns label never arrived. Instead, after several more days of chasing, Caseles unilaterally refunded only £20 in cash, added £30 of store credit (which I neither requested nor wanted), and informed me there was no need to return the item. This was despite my repeatedly stating that I wanted a full refund to my original payment method and that I would never shop with the company again. To make matters worse, I was then asked to leave a 4–5 star review despite the issue remaining unresolved. The customer service promises made by the Customer Manager were never honoured, communication was extremely poor, and I was forced to repeatedly chase for responses. If you are a UK customer, be aware of your consumer rights if goods are not as described. My experience has been one of misleading product descriptions, broken commitments, poor after-sales support and an unnecessarily difficult refund process. I would not recommend Caseles and certainly would not purchase from them again.

The case was not magnetic as advertised I was so upset because I can't use the case. The product was overpriced and I'm not able to use the case now. I could had purchased a $10 case on Amazon instead I was sold a $59 case with false advertisement.

I thought the front screen cover would be darker than expected.

I ordered a CaseMe leather case for my Samsung S26 Ultra. The case is nice and fits well. The screen protector is the only issue I have. It is poor quality and requires a very steady hand to get it to line up properly. Shipping took 1 week which isn't too bad as I am in Canada in a small town. Overall, not a bad deal. Let's see now how long the case will last! Thank you!

It doesn't fit my pixel 8 pro...at all! The down button is constantly pressed down which cause my phone to lock itself down.. none of the side buttons line up properly.. why is the camera hole wide open when the rest of the case is sealed..doesn't make sense.. I've tried 10 times to contact someone to help with no luck..phones don't work and email doesn't get a response. Did get a person on the 6th attempt and they said they would get back to me and never did.. with the high price($70) you would assume it was in built right with good costomer service... It doesn't..don't waste your time or money

Warning about this website! Customers are led to believe that they are purchasing high-quality products from a UK-based store. However, the goods arrive from China and are of extremely poor, low-quality workmanship. Returns are only possible to China and involve very high shipping costs. From Germany, return postage costs are at least €30–50. Customer service does not respond. Absolutely NOT recommended!

This company advertised a shiny “titanium” metal case for the iPhone 16 called the “HAYDEN” turned out to be a flimsy plastic case. Flashy website lousy products. Had to register complaint with my credit card. Waiting for refund.