CaselesStriving for Excellence in QualityAt CASELES, we're passionate about crafting high-quality phone cases that not only protect your device but also enhance your overall experience. Our team of tech enthusiasts, designers, and engineers collaborates to create innovative solutions that adapt to the changing needs of our customers.
Caseles (caseles.com) has 216 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Computers & Phones · Lake Worth, Florida
Excellent
Computers & Phones · Celebration, Florida
Excellent
Computers & Phones · Sanford, Florida
Excellent
Computers & Phones · Holly Hill, Florida
Excellent
Showing 7 reviews with 3 stars · Clear filters
Maricruz Hernandez W.
I was pleased it was resolved after several emails with wrong model. Unsure if it was a computer glitch. They were understanding with wrong order. Due to overseas I didn't have to return wrong item. One thing to improve I requested to delivery to my billing address and someone failed to do that. I had to pay almost same price as the product to have package be sent to me. But I love the product. Excellent design...well made. Thank you.
MarieD
Product not as expected for the price. iPhone 18 cases stated heavy duty, pictire did not display phone cover like it should. Cases r flimsy something u can get at a flea market for a few dollars an Caseles price 49.99 a that’s only if u buy 2. Wow, the charger a phone carrier rope was nice but the cases trash don’t buy or read more into them before purchasing. Disappointed with cases very.
Leigh G.
Oversell and under deliver. Not leather as advertised but plastic. Cross body strap very thin and flimsy. Could be cut very quickly by a phone thief. Not worth the price. Shipping service good.
Morad
Case is ok, but it is too thick and the magnet charger can't charge with the case on.
Response from CaselesSep 1, 2026
Hi there, Shelly here from Caseles. Thanks for sharing your honest feedback with us. I'm glad the overall case build was decent, but it definitely shouldn't be interfering with your everyday wireless charging. A MagSafe/magnetic case needs to sit flush with the internal charging coil, so if the backplate thickness is blocking the connection on your charger, that completely defeats the convenience. Depending on the specific style you have, some of our models with built-in ring kickstands require the ring to be popped open slightly to align with certain charging pads, while other ultra-rugged lines can simply be too dense for lower-wattage chargers. Either way, you shouldn't have to take your case off just to charge your phone. I'd love to help find a slimmer, fully compatible model for your device or get a refund sorted out for you right away. Could you drop me a quick email at [email protected] with your Order Number and put "Attn: Shelly - Wireless Charging Issue" in the subject line? I'll personally take care of this for you. Best, Shelly Customer Support | Caseles.com
ivan
The case is good but I didn't receive a privacy screen protector.. they gave me the wrong type of screen protector.... I ended up getting the premium tempered screen protector NOT THE PRIVACY SCREEN PROTECTOR WHICH I PICKED
Kip W.
I checked processing and ship time specifically before making this purchase - wanting to avoid the direct-ship-from-China loop (longer time and difficult return - despite what's advertised). This turned out to be that. Processing time was 5 days. I received notice of shipment on day 5 - and it ships from China. All shipments are international. So this is deceptive - and not as stated on the web site.
Response from CaselesMar 25, 2026
I am Kevin, the General Manager of Caseles. I appreciate your candid feedback and sincerely apologize if our shipping process did not align with your expectations. I would like to provide some clarity regarding our fulfillment model and how we strive to balance quality with delivery speed: Our Global Logistics: While Caseles is a US-registered brand with our design and creative headquarters located here, we utilize a specialized, high-tech fulfillment center in Asia for our Artisan & Crafted series. This allows us to perform a final, multi-point quality inspection at the source before your case is flown directly to you via international priority express. Processing vs. Transit: You mentioned a 5-day processing window. This time is dedicated to the hand-finishing and rigorous testing of your specific case model. Once shipped, we use Premium Air Express (typically 6–8 business days) to ensure your package arrives as fast as many domestic ground shipments. Hassle-Free Returns: We hear your concern about "difficult returns." I want to reassure you (and our community) that we do not require customers to ship items back to Asia at their own expense for quality issues. We have a dedicated US-based support team and local resolution protocols to ensure returns are simple and fair. My Personal Commitment to You: If the transit time or the origin of the shipment has caused you to reconsider your purchase, please reach out to me directly at [Support Email]. I am authorized to provide a shipping fee rebate or a partial refund as a gesture of goodwill for the confusion. We are constantly updating our website to be as transparent as possible about our global craft process, and your feedback helps us improve. Best regards, Kevin General Manager, Caseles
S.M
Ordered titanium case for iPhone 17 pro max. Recieved a case that was plastic. Sent email to support. Prompt response With apology and refund of payment.