Consumer
Do not buy from this company!!!
Do not buy from this company!!! Ordered a titanium case but received a cheap rubber one nothing like the pictures. The order was delayed so I cancelled it. They sent me the case anyway. It was the wrong case but cost £16 to return to Hong Kong. No Refund after repeated emails it never materialised. They would not answer emails and ghosted me completely. I ended up getting the money from the bank. Do yourself a favour and steer clear of this company.
Response from CaselesSep 1, 2026
Hi there, Shelly here from the Caseles team. I completely understand your anger, and I am genuinely sorry for the terrible chain of events with your order. Receiving a basic rubber shell when you paid for a titanium model is completely wrong. What’s worse is having your cancellation request missed before dispatch, facing a £16 international return fee, and then being left without replies when trying to get a straight answer. You should never have been forced to escalate things to your bank just to get what was rightfully yours after our fulfillment team made a mistake. While I know your bank has already helped recover the initial funds, you should not be left out of pocket for the £16 return postage fee either. I want to review your account history personally, make sure any remaining out-of-pocket costs are reimbursed to you directly, and properly close this out on our end. Could you please drop a quick email to [email protected] with your Order Number and put "Attn: Shelly - Return Fee & Dispute Resolution" in the subject line? I will personally grab your ticket from our inbox and ensure the £16 return expense is refunded to you right away. Best, Shelly