CaselesReviews of caseles.com

Betrug Ware bestellt, Lieferung angeblich erfolgt. Lieferung nie angekommen. Emails werden nicht beantwortet. Geld weg

Very responsive with inquiries prior to purchase. Delivery took just under one month. The case was good but too heavy so i requested a return multiple times via email and via phone with NO followup! Do not use the company!!! Buyer beware!

They are ignoring my phone calls, and my emails trying to cancel my order. They have not responded in any way and I want a full refund due to there policy on their website.

Disappointing quality, inadequate protection and very poor customer service I purchased a phone case for my new iPhone 18 Pro Max from Caseles, expecting a good-quality product that would properly fit and protect my phone. Unfortunately, the case does not fit properly and does not provide full protection around the phone. The quality also feels much cheaper than I expected for a product sold at this price. The company’s website gives the impression of an American-based business, referring to its US presence and design teams. I was therefore surprised to discover that my order was shipped from China and took nearly three weeks to arrive. When I subsequently tried to return the case, I was told I would have to pay international postage to send it back to Asia. I feel this is important information that customers should be aware of before placing an order. When I contacted the company to request a refund, I was offered three options: pay a further $19.99 for another case, accept a partial refund of $10.99 with the balance in store credit, or pay to return the item to China at my own expense. I explained that I was unhappy with these options and asked whether the company could provide a more reasonable solution. After several emails, including a formal complaint, I have still received no reply. The lack of customer service has been just as disappointing as the product itself. I have made every effort to resolve this matter amicably, but my emails have simply been ignored. Having since looked at other customers’ reviews, I am concerned that my experience is not an isolated one. Based on my experience, I would not buy from Caseles again. I would advise anyone considering a purchase to check the product quality, delivery arrangements and returns policy carefully before ordering.

I had to buy another case it took a long time to get it I’ll never order nothing from you guys again.

If I could give zero stars I would. Stay away from this “company.” They’re based on “Florida” but really they’re in China. They offer free shipping, take forever and when you get your case, its no where near good enough quality. I paid $45 for a case. The mag safe ring was a sticker you have to tape on instead of built in. I tried returning it, they take forever to reply to any message. they pushed back several times until they told me I had to ship it back myself. I paid $20 . Almost half the price . And even then it got stuck in customs in China. If you want a refund you will have to pay for it yourself and send it through customs! The free shipping is a trap. In the end I paid $60 for a case worth $10.

I ordered 3 phone cases and 3 magnetic chargers for our new ipone 17 and 17 pros. First of all I put the order in on September 12th, and the stuff didn't get delivered until September 22nd. The light blue Kaden case I ordered never came, but if you pull up the order details it says it was delivered (but it wasn't, they obviously never put it in the shipment box). The receipt said if I have any issues to contact Shelly in customer service. I did that and Shelly never got back to me. After a week of waiting on her to respond, I emailed Caseless customer service on October 1st. It is now October 17th, and I have still yet to hear back from anyone, nor have I ever received the cell phone case. Also, the purple Vaden case I bought for my ipone 17, is already broken and will not snap together after only 1 month. Obviously the products from this company are very poorly made, and the customer relations is even poorer. I only wanted either the $59 phone case that I paid for or a refund. I got neither, and had to buy a new phone case for my phone becuase the case I got from Caseless already broke in less than a month. I will never order from this company again !!! Don't make the same mistake that I did.

Awful company and awful customer service! After ordering, I was assured my order was being delivered. After supposedly attempting to deliver four or five times, my package never arrived and was marked as unavailable. Trying to work with customer service people in Hong Kong was frustrating and requested a refund but they can’t issue a refund without a package. Buy from this company at your own risk!