EasyJet Airline Company Limited, styled as easyJet, is a British low-cost airline headquartered at London Luton Airport.
easyJet (cars.easyjet.com) has 557 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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sunset
Aterrati a malpensa causa malore non potevo guidare, ho tentato per un ora e mezza di mettermi in contatto con loro tramite chat e numero di assistenza per cambiare guidatore ma nessuna risposta, ho dovuto spendere ulteriori 80€ per noleggiare una nuova auto
Sašo M.
Due to hidden charges and extremely opaque booking process I ended up paying double of what was quoted on easyJet page. EasyJet used a very badly rated (2.2 stars) 3rd party provider that added extra charges I wasn't made aware before hand when I was collecting the car. There were other extremely unsatisfied customers right at the same time, so I wasn't the only one. I called the easyJet customer support phone line at the time, and looking back now, the person on the phone was merely trying to calm me down while not realistically having any chance of resolving the situation, pointless. Avoid at all costs.
Dr B.
If there could be a no star for reviews this is what this car rental deserves. We booked the rental with Easyjet as we flew with Easyjet. Flight delayed two hours. Arrived at 10:45 pm. Given wrong pick up info regarding the shuttle and even wrong address (new address over a year ago not updated on the website with Easyjet). Missed the last shuttle by 5 minutes ( closed at 11pm and could not pick up our car) and missed the car rental so had to get a very expensive taxi ride to our hotel. Next morning picked up the car from the correct address, they wouldn’t pick us up from our hotel!! Received the wrong car - old car with over 47k km and dings all over including all 4 rims and sporty air conditioning. We ordered a hybrid fiat and got a Hyundai which ended up costing more due to high gas prices. Worst experience. Easy jet car rental won’t compensate. Telling us to go to the airline to ask for compensation.
Stephan J.
I booked car rental for 2 weeks via easyJet at Centauro car rental at Olbia Airport. With all the necessary paperwork with me, I gave the wrong pincode and my creditcard was blocked at the desk. Then Centauro told us that they couldn't release the car because of their systems. They sent us back to the airport: no car. They told us to claim the 2 weeks rental back through easyJet. But easyJet makes no refunds, and the payments I made in advance (100%) are vanished. So 14 days charged - all days paid - and no car or anything at all. Disappointing...
Kazi H.
Please Please please 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼 don’t rent a car from easyJet!! We have booked for 7 days £386.29 and we missed our flight and straight way informed them that, we missed our flight and we are coming next day morning but they directly refused to give us the car!!! I have asked them that, I already paid for 7 days and why I can’t get the car next day? They said that if you late you can’t get your car or refund!!! Totally unprofessional service and they are BIG scammers. So please don’t book a car from them…
GTC
Arrived at Valencia Airport on time. Hertz/Thrifty representative on behalf of Easyjet informed us we were late, so our car had been hired to another customer. Only options were to wait 2-2.5 hours for a similar car or or pay additional fee for car available then. The representative advised we could claim back from Easy jet. We tried, they refused. Absolute disgrace. Will never use for car hire again.
Pat E.
Huge queue at Hertz desk resulted in spending 25% of the hire time just waiting in said queue. Complained to Easyjet....not interested. Just book direct, cheaper and less likely to encounter the most useless customer service imaginable.
Barbara N.
We have been charged for damage to a Easyjet (OK Mobile) rental car that was pre-existing. On collecting the car the damage was noted and we took photos as proof. OK cars acknowledged the damage and noted this on the rental agreement. On returning the car, it was accepted by the company, no other damage existed other than the original. On returning home we received an email advising of a £400 charge for the pre-existing damage. Despite numerous emails to OK Mobile and EasyJet they are refusing to acknowledge this deception. We have now discovered numerous complaints are online complaining about the same fraudulent experience. There does not seem to be a way of getting recompense. Do not use EasyJet or OK Mobile. Very disappointed with Easyjet to say the least.
