easyJetReviews of cars.easyjet.com

Booked smoothly with Easy Jet our car hire in Malaga. Third part company they use called Del Paso Car Hire. Absolute disgrace of a company, would t accept UK credit cards to hold a deposit but would to take a further payment for additional insurance. Aggressive and unpleasant staff, not recommended! Easy Jet need to not use this company, an absolute disgrace!!

DO NOT TRUST THEM TO HONOUR A BOOKING NOR REIMBURSE SUBSEQUENT LOSS.My daughter booked a car through the Easyjet website for 6 people to collect at Athens airport in July. She received an Easyjet confirmatory e mail for her booking with a company called OK Mobility. On arrival at the airport late at night she was told by OK Mobility that they did not have a car for her as they had not accepted the reservation. The Easyjet solution was a car that was almost double the original price. She ended up making a new booking with a different company that still cost 50% more than the original booking. Unpicking this - Easyjet use Car Trawler as the broker and whilst Car Trawler accepted responsibility and eventually (after many phone calls and delays) repaid her original booking fee, they have refused to compensate us for the additional payment we had to make. Easyjet have no interest either and just keep referring us to the broker. I would NEVER use Easyjet car hire or Car Trawler again.

Je pense que je ne prendrai plus jamais de location de véhicule via la plateforme EASYJET. Trop de mauvaise surprise et surtout, ne jamais prendre en compte la bonne foi des personnes. La cause en effet au mauvais langage français concernant les carte bancaires, mais je trouve vraiment mesquin de la part des loueurs, qui du coup, prennent le tarif de location et nous repartons sans véhicule !

Horrible experience with easyJet Car Rental! I booked and paid for my rental car in full. They also recommended purchasing full insurance, which cost almost as much as the car rental itself, and I paid for that as well. However, when I arrived to collect the car, I discovered that easyJet works with a third-party rental company, and I encountered an issue during the paperwork process. I contacted customer service, and they opened a case and told me they would get back to me within 20 days. Seriously? My holiday would be over by then! I needed a solution immediately, not weeks later. No one offered any real assistance, and as a result, my holiday was completely ruined. I paid for everything in advance, including the expensive insurance, but when a problem arose, I was left without support. I strongly DO NOT recommend easyJet Car Rental. Absolutely unacceptable customer service and a terrible experience. Save yourself the stress and book elsewhere.

Like other customers, our delay of 2.5 hours was treated as a no show. We should have picked the car up at 00.00. We arrived at 02.30 and the office was closed. We tried to collect it at 9.30 and was told that the car was not available! Easyjet car rentals will not investigate as we did not alert them within 72 hours. So they are keeping our money.

It was an extremely disappointing experience. The process of booking is quite simple, but the main issue is zero support and accountability if something goes wrong. We had a reservation with Europcar in Italy and we were denied a car, because the main driver didn’t have an IDP (even though according to EU regulation he’s allowed to drive in Italy with his license). The rental refused to add a second driver with an EU license, but assured us that the reservation will be cancelled and we’ll receive full refund in 3 to 5 hours. We made another booking through EasyJet cars with a different rental and that one was ok. However, when we didn’t get a refund for the previous one by the end of the day, we decided to call EasyJet cars customer service. The representative wasn’t helpful at all and first refused to listen to our case properly at all, was constantly interrupting and repeating that in case with no IDP there’s no refund, even though I tried to explain that first of all the relevant EU regulation should be taken into account and we want the case with the rental employee providing us misleading information investigated. After some pressure the customer service representative finally agreed to send instructions to submit a proper customer support claim. The claim wasn’t submitted first as other customer support people tried to talk me out of submitting a claim as they considered it useless. It took a bunch of emails to convince them to finally create a case. Anyway, after the case was submitted we were shortly contacted by those who reviewed our case saying that the question with IDP is the company rule (ok, but could have made it visible during the booking) process, but as for the rental employee providing us misleading information they can’t do anything because “they were not there and we can’t prove it”. My advice - if you want to rent a car, do it directly through the rental, as in that case there will be some accountability for improper treatment and other issues that may arise.

DO NOT USE CAR TRAWLER (EASYJET) We took out the XCover additional insurance for £73 which when we arrived at the airport Goldcar said this is meaningless and that you have to take their cover for an additional 224 euros. In the policy it says that you can claim a refund though there is no way of contacting them. Given the number of complaints and low reviews why is Easyjet still recommending them.

"The easyJet car rental service is an absolute disaster. It was booked through Flizzer. The promised services did not match up at all, and the costs were excessively high. On top of that, we had to pay extra hidden fees directly at the rental desk."