easyJetReviews of cars.easyjet.com

My flight was cancelled less than 48 hours before departure. I spent a considerable amount of time trying to rebook it, but EasyJet had no alternative flights available for the same day. We had booked a rental car for four days, so we also tried to find another way to reach our destination, including flights with other airlines. When we eventually realized that there was no suitable alternative and gave up on the trip, I contacted the car rental company to cancel the reservation. However, I was told that cancellation was no longer possible because more than one hour had passed since the scheduled pick-up time. Therefore, I was unable to cancel the car in time solely because of the last-minute flight cancellation and the time spent trying to find an alternative way to travel.

Nous sommes allés en Angleterre pour un mariage, et pour le côté pratique nous avons réservé les billets d’avion et la voiture avec l’assurance en même temps. Lorsque nous sommes arrivés à la société GREENMOTION, la personne qui nous a reçu, nous a tout d’abord dit que la carte bleu de mon mari ne convenait pas, puis que l’assurance proposée par EASYJET n’était pas valable en Angleterre. Nous avons donc du payer en plus 44 livres par jours (nous avions loué pour 3 jours) plus 1 livre pour la responsablilité civile, 133 livres en plus. Je pensais que nous nous étions fait arnaquer par la société de location, mais en lisant les avis sur ce site, c’est le même scénario dans tous les pays . Est ce un accord avec Easyjet ? Toujours est il nous ne louerons plus de véhicule par le biais d’Easyjet. Nous leur avons fait une demande de remboursement de l’assurance, voici ce qui nous a été répondu : « Merci beaucoup pour votre correspondance concernant l’expérience que vous avez eue lors de votre location de voiture chez GREEN MOTION (GB) via notre site de réservation. Je peux confirmer que l’assurance pour laquelle vous avez payé était un produit optionnel acheté auprès du site de réservation de location de voitures et signé sur votre contrat de location. Cela aurait été payé directement au site de réservation de location de voitures, et nous n’avons pas pris de paiement pour cela. Comme vous le savez, il n’y a aucun compte rendu des discussions verbales qui se produisent le jour de la prise en charge, nous devons donc nous fier uniquement à la documentation signée. Malheureusement, comme vous avez accepté et signé pour une assurance supplémentaire au comptoir de location, je ne peux pas vous rembourser pour cela. Je me rends compte que ce n’est peut-être pas le résultat que vous aviez espéré, mais je peux vous assurer qu’il a été atteint conformément aux termes et conditions de votre contrat de location. Cordialement, » Je suis terriblement déçu et furieuse en même temps

Versteckte Zusatzkosten (EUR 1100 anstatt EUR 620), falsches Fahrzeug erhalten (chinesischer Benziner anstatt Lexus Hyprid), Tank auf Minimum, Fahrzeug innen klebrig. Dieser Autovermieter ist ein schlechter Witz.

I was refused my prepaid car booked through Easyjet by Europcar. I had paid 215€ a month before. I was left stranded without an explanation. I had to get a taxi and spend the week taking public transport. I then spent 3 months arguing with Easyjet who initially refused to refund me despite Europcar had refunded the payment to them a few days after the incident. Basically they were hoping to steal my money. After threatening to take court action I received 4 separate amounts to my bank account with no email or admission of fault. Absolute debacle I will never hire a car through easyjet again and I recommend noone else does either. Appalling treatment of customer.

Shocking. I booked a car through eaayjet for a last minute holiday. I paid and awaited confirmation. I heard nothing. At the airport the same day - as the easyjet fight was delayed for nearly 2 hours - I had time to call them I then spent over an hour on the phone to them and got nowhere. I ended up arriving at 2am due to flight delays to no hire car and no alternative. I had to get an uber instead for 80£. No news from them for a solution or apology. They say they will call you if the car is not confirmed. They did not. I chased and chased, wasted hours when I should have been relaxing at the airport. No compensation no apology. Avoid! The car i was getting originally was not available, I was then told I could have another car throgh the same provider for more money... then they couldn't even give me any car.... madness

Adding yet another poor score to easy jet car bookings.. when will they sort this out??? arrived at alicante Airport early morning to pick up our rental car through OK Mobility.. what a shambles. 2 people on desk with a queue of people in front each taking at least 20mins to be served. 9 in front of us, so a wait of over an hour to be seen. Eventually they brought a 3rd person out to help, but everyone was complaining of the heat, left standing outside of the kiosk (which was air conditioned, but not allowed to stand in, unless being served!). Couldn't understand what was taking so long with each customer until we got served. Booked a 5 seater, small SUV type petrol vehicle and a child booster seat. What we got was the smallest Peugeot electric vehicle, could just about get 1 suitcase in boot, 2 in rear seats. Had to pay an additional £400 in insurance, unless wanted them to hold over £1800 for damage waiver, even though I booked all insurance through easy jet.. apparently not good enough with OK, had to take theirs. After our 20min argument, easier to just take it as didn't have £1800 to hand them for 30days.. would i have ever got that back??? Then had to pay them another £100 for the child's seat, which was just a booster, no back! Could have bought a new one for less!! Not suitable for a 6 year old, seatbelt cut into neck, always wanting to hold it down so didn't hurt.. Car was damaged, but drove OK.. electric charging network in spain isn't easiest thing, but if I wanted a petrol car (that I had already booked anyway) I had to pay more. The cars sat nav didn't even work for first few days, when it did, was useless! Appreciate that's a peugeot thing, not OK mobility, but wasn't the car I chose. Overall with paying easy jet and then the 'extras' at OK, cost me over £1000 for a weeks rental. Don't bother, stay clear, book something when arrive as will be cheaper!!! Easyjet, sort it out!

Awful service, awful support and never recommending this service to anyone. Left stranded for 3 hrs at an airport trying to resolve a booking with a wife 4 months pregnant and a two year old. Not even able to provide the car booked with a chair seat as requested at booking. Had to seek another service with another provider. DO NOT USE.

Just Awful. Ripped off. Will never use EasyJet or their car hire again.