easyJetReviews of cars.easyjet.com

One star is even way too much. Terrible service and contact. In may we booked a car for july via Easyjet, because we also booked our flight with Easyjet. Our flight was delayed, so we arrived One hour late at the car rental. Apparently EasyJet only holds your car for One hour! After that they will but it back for rent, without checking if your flight was delayed of give a phonecall. Our car was already rented to someone else. Eventually we had to go to different car rentals and had to pay double the price for a car. The contact with EasyJet was terrible, no One will help you. They only give a refund for the first car after 3 weeks, no real appologies or helping you solving the problem.

Doesn’t even warrant one star. I booked our flights to Puglia and decided to add car hire on aswell. My first mistake. The system automatically assumed that as I was booking the flights that I would be the main driver. We have been on many holidays where we’ve had car hire and not one has ever assumed this or taken a name of a driver. It’s always been logged at the desk at collection. We arrive in Puglia and get to the desk where my husband hands over his license and international drivers permit. The man at the desk says it’s in your wife’s name. I said no I just booked it. He says yes so you’re the driver. I’m currently under the hospital so unable to drive due to a shoulder injury. We were then forced to pay an additional €70 just so that my husband could be a driver. It’s an absolute scam and con. I’ve raised a complaint with easyJet and they have the most condescending customer service team. When you book it doesn’t allow you to add the drivers details separately. It populated with the name of the person making the booking. This should be illegal. Their customer service team are argumentative, rude and unhelpful especially Dina who I can’t believe works in customer services with her attitude and the way she speaks to customers. I will be raising this with someone so it doesn’t happen to other people.

I booked a hire car through easyJet at Funchal Airport, Madeira on July 9th. EasyJet use a third party to provide the hire car. The Service was rubbish. I was left standing in the office whilst the company dealt with three complaints. Cars looked as if they been abandoned at the Car Hire Site. There was grass growing though the stone car park. It did not look well kept. I did not trust the Car Hire Provider used by EasyJet. I did not feel safe being on the premises. I phoned up EasyJet who were not helpful.

1 étoile est déjà trop! Payé à l'avance la location du véhicule, arrivés sur place à Catane pour retirer le véhicule chez italy car rental. L'agent de cette agence ne veut pas prendre notre mastercard car n'est pas à proprement parler une carte de crédit mais une carte de débit. L'agence nous indique qu'il n'y a que alternatives : - annuler la location et demander le remboursement à easyjet - ou payer un surplus de 518€ Après avoir essayé de contacter easyjet à 21h30(en langue française et italienne), aucun agent disponible pour nous parler dans ces 2 langues,l'appel nous renvoie vers l'agence au Royaume-Uni. Après contact de cette agence au RU, on nous précise que si nous annulons, aucun remboursement ne pourra se faire. Donc nous avons été obligés de payer les 518€ supplémentaires... Quand je lis les autres commentaires, ça ressemble de plus en plus à une arnaque/un vol organisé!!

Rented car via easyJet. Terrible experience. They claimed all fees were included in the original price but when we returned the car we faced taxes and airport fees of nearly £300. Even with proof easyJet customer service did not help. Leaving us with the only option to issue a credit card chargeback. Never again!

voyage en Sicile, arrivés à Olbia l'agence avec laquelle Easyjet soustraite refuse notre carte qui pourtant a l'option crédit. Par contre la jeune fille nous propose de payer 500€ supplémentaires non remboursables pour récupérer le véhicule; Easyjet nous demande de fournir des documents assez personnels (photo de notre CB, extrait de compte etc...)pour finalement refuser de nous rembourser notre location prépayée, soit 438€; à fuir absolument

I never leave reviews but I have to for easyJet taking £734 of my money. After returning my car at the start of May 2026, I am yet to receive my deposit back of £734. I have instead been charged. A £734.98 refundable deposit was taken and, despite the car being returned undamaged, it was never refunded. After weeks of chasing and providing every document I had, I was simply told they wouldn't investigate and to contact my bank myself. I've now had to raise a chargeback and claim to recover my own money (through no fault of my own). Disappointing and stressful, especially with a young baby to look after. I would not book car hire through them again. Avoid – you may not get your deposit back without a fight.

Nous avons loué un véhicule à Catane en Sicile via Easyjet. Esasyjet a sous traité à un prestataire mafieux et malhonnête : Drivalia. Nous avons payé en avance 500 euros. Arrivé au comptoir, le salarié nous a dit que le permis de mon mari n’était pas valable en Italie. Il a refusé de changer le nom du conducteur principal et s’est montré virulent et fort désagréable nous disant que si nous n’étions pas contents nous n’avions qu’à rentrer en France. Il nous a donné des numéros frauduleux pour contacter une assistance pour nous aider. Au bout de 3 heures, nous sommes arrivé à contacter Easyjet qui ne nous a apporter aucune solution. Attention nous avons vu beaucoup d’avis concordants avec le nôtre qui prouve qu’Easyjet nous oriente vers des prestataires malhonnêtes. Résultat : nous sommes allés chez Europcar qui a bien évidemment accepté le permis de mon mari et trouvé un véhicule tout de suite. Nous avons dû ajouter aux frais déjà engagés auprès d’easyjet 786 euros !!! Easyjet car sont des escrocs à fuite ! Nous allons nous mettre en relation avec une association de défense des consommateurs pour faire un recours.