easyJetReviews of cars.easyjet.com

Absolutely appalling experience at Hertz in Málaga. I booked the car through easyJet. At the Hertz desk in Málaga, I encountered an incredibly rude and disrespectful member of staff. I waited for almost an hour while the clerk chatted with other members of staff — and no, I am not joking. After this experience, I decided not to take the car and immediately contacted easyJet to request a refund. What happened next was almost unbelievable. easyJet wasted around TWO HOURS of my time asking pointless question after pointless question. Then, after keeping me waiting for those two hours, they told me — wait for it — that the collection time for the car had now passed, so I was no longer entitled to a refund. And they even refused to refund the INSURANCE for a car I never took! So I contacted them immediately, they spent two hours dragging out the conversation, and then used the fact that the collection time had passed as the reason for refusing any refund. This is an extraordinary way to treat a customer. I will certainly never book a rental car through easyJet again.

Never ever book car hire through easy jet. If you don’t pick up the car at the exact time. You will have to pay all over again & pay for the insurance again! Every other person who picked up a car whilst we were there were charged again!! Avoid!!

Shocking customer service and communication which resulted over £1,800 in additional charges for us. Firstly, DO NOT hire a car through Easyjet - they are selling the car hire on behalf of someone else and make no mention of the fact that certain types of credit card are not accepted by the hirer. This results in you being forced to take out additional insurance there and then, and they make you sign something which means you then can't claim it back, as they don't record any issue that happened on the day - it obviously happens all the time! This is a complete SCAM to get more money out of every customer who hires a car and they then blame eachother to avoid giving the money back. Simple solution to help customers is to put in the confirmation that certain card types are not accepted. We had a physical credit card but they didn't fancy accepting MBNA and Easyjet make no mention of this in the confirmation or reminder emails and from their response to our email, have no intention in adding it to future confirmations to help other people avoid this extra charge. Secondly - Flights home cancelled and no recommended alternative flights available to book via app, phoneline of EasyJet customer services not open until 9am, no hotels available to book and next flight for same route 5 days away. We made own arrangements to fly from different airport and no compensation was paid by EasyJet, so we won't be flying with them again - it's beyond belief how little they care about their customers (we were stranded as 2 adults and a child with no assistance whatsoever and now a massive credit card bill to pay) If I could rate lower, I would

Hire a car through easyJet and will never do it again. You get abused by hidden charges when you get to your destination. In this case Spain using a car hire company SIXT, that totalled more than double the amount I booked the car for. I will never use this service again.

Nous avons réservé une voiture à l aéroport de Toulouse en août 2026 par l'intermédiaire d Easyjet sans connaître le loueur. Première et dernière fois que nous utiliserons ce service. Je ne sais pas si Easyjet Rental ne fonctionne qu avec Goldcar mais c'est une honte. Nous avons été débité d'une somme de près de 200 euros dernièrement pour une micro rayure sur un des rétroviseurs. Je comprends qu on ait eu une pénalité mais de ce montant..... Pas de geste commercial .

They got every thing wrong. Not one thing right. They sent us looking for a Dollar stand at the airport rather than Hertz (Dollar is owned by Hertz). The car we booked was supposed to be petrol. It ended us as an electric one. (They've changed the website since I booked in February 2026 but I know what I booked - I had cancelled another company who were £150 cheaper because I didn't want an en electric car as I have no experience of them). The car was covered in dents and scratches, and I mean covered and it hadn't been cleaned inside. The customer service (24/7 supposedly) was awful. I've written to the CEO and am now in discussions withthe Head Office team. Awful service through their 'Partner' Car Trawlers' who are just rubbish and have been no help at all. To be honest I am Easy jet's biggest fan for the flights but they messed up the extras on a package weekend we took in May and I really don't trust the people they are doing business with. We use Holiday extras for car parking and every time every thing ia superb. Directions are precise, the bookings are always spot on and there are no surprises. Easy Jet - look at Holiday Extras and learn!!!

I booked and fully paid for a week's rental car through the easyJet portal alongside my flight. I provided my flight number and contact details and checked in directly with the rental agency before my flight departed the UK. Unfortunately I arrived at the rental desk late. Instead of holding the vehicle I had paid to use for seven whole days, the agency (with whom I had already checked in a few hours earlier) had given my car away to someone else and refused to provide an alternative. They had made zero effort to contact me, despite having my contact and flight details and having received full payment up front. Both the car hire provider and easyJet have refused to refund a single penny. I paid for a full week's vehicle hire, not a short reservation window. Selling a prepaid service and washing your hands of the customer is an absolute disgrace. Save yourself the head-shackling stress and book your car hire directly with a reputable company instead of relying on easyJet's third-party portal.

Hände weg, ich habe online bei Easyjet einen Mietwagen in Nizza gebucht mit Zusatzversicherung, vor Ort wollte man mir noch eine Zusatzversicherung verkaufen mit dem Hinweis, dass die Zusatzversicherung beim Schadensfall eh nicht sofort einspringt, sondern dass ich mit meiner Kaution erst vorstrecken muss, dann kann ich der Kohle hinterher rennen. Der Easyjet Helpdesk (nur englisch) hat mir das auch so bestätigt.