easyJetReviews of cars.easyjet.com

Éviter absolument la location via easyJet car rental. Mon vol easyJet a été annulé 1h30 avant son départ pour un vol intérieur. J'étais dans l'incapacité d'aller chercher la voiture de location que j'avais réservée via easyJet car rental. Pour raison d'une annulation moins de 15 jours avant la date de location prévue, 159 € ont été retenus par leurs soins !. Interface de gestion catastrophique, contact support client extrêmement difficile à obtenir et réponse de principe sans aucune considération pour le client. Je n'ai toujours pas récupérer mon argent plus d'un mois après le vol annulé, et cette compagnie me retourne des fins de non-recevoir injustifiables. A éviter absolument.

Avoid EasyJet and Autovia in Venice. Used Autovia at time of EasyJet booking for convenience factor. Despite buying max insurance online, was forced to buy another €60 per day of insurance by Autovia because we only had US driver license not an International Driver License. The Hertz counter across the way had a simple card to fill out in lieu of the IDL and said this is a common Autovia scam.

Very disappointed that easyJet promotes Green Motion car hire We have used easyJet for our flights, but this experience has left us extremely disappointed with the additional services being sold through the easyJet website. For our trip to Faro on 29 August 2026, we booked and prepaid for TWO hire cars with Green Motion through the easyJet website. We were a party of eight, including my 83-year-old mother-in-law. Our easyJet flight, EZY2453, was delayed by approximately TWO HOURS. As a result, we arrived late to collect our hire cars through absolutely no fault of our own. Firstly, it was not made clear during the easyJet booking process that Green Motion was located off-airport, meaning we had to arrange transport to their premises. When we eventually arrived at Green Motion at approximately 6pm, we were made to wait outside for a further 40 minutes. We were then informed that BOTH of our fully prepaid hire cars had been cancelled because we had arrived late. We also witnessed other people receiving the same treatment. The irony is that we were late because our EASYJET FLIGHT WAS DELAYED. Green Motion had made no attempt to contact us before cancelling the vehicles and, even now, we have received no email or written confirmation from them that our two bookings were cancelled. We were left stranded as a party of eight, including an 83-year-old, despite having already paid for two vehicles. The service we received from the Green Motion employee dealing with us was, in our experience, extremely rude, dismissive and unhelpful. Rather than honouring our prepaid bookings or offering an appropriate solution, we were eventually offered another two cars at a HIGHER PRICE. What concerns me from an easyJet perspective is why a company operating in this way is being promoted to easyJet customers through the easyJet website. When I purchase car hire through the easyJet booking platform, I reasonably expect easyJet to have carried out appropriate checks on the companies whose services it is selling or promoting. I also think customers should be made VERY CLEARLY aware during the booking process if a car hire company is located off-airport and, crucially, if their prepaid vehicles could be cancelled simply because their incoming flight is delayed. We have now submitted a formal complaint to easyJet and have requested a FULL REFUND for the two hire cars that we paid for but never received. We have also asked easyJet to investigate Green Motion and its practices. I sincerely hope easyJet takes some responsibility for this rather than simply referring us back to Green Motion. The cars were booked through the easyJet website, and the reason we arrived late to collect them was a two-hour delay to our easyJet flight. We are now waiting to see how easyJet handles our complaint and whether they will help us recover the money we paid.

We hired through Easy Jet, who basically sub contract it out: 1)We were told we would be picked up, we were not had to chase up the provider, They statred we should have rung 2)We were then pressure sold an additional 540 euro insurance policy despite having purchased one- We refused 3) We had to pay a 2000Euro deposit not the 1600 stated or covered by the insurance policy 4) the final balance at the counter was additionl to what was stated by Easy Jet 5) there was an additioanl final payment on return of the car above and beyond what was shown anywhere. This is being contested with Easy Jet, but I dont hold out much hope On whole really poor customer service I wish we had just uised Cabs!

Do not book with EasyJet Car Hire! Booked with my flight, car pick was with their partner On Mobility Murcia - charged again for insurance at the desk before they would release the car AND paid for a second driver who was never added to the agreement even though we had all the relevant documents.

Scammed because of associated car rental. If booking a flight for two, the easyJet booking does not allow another driver on car rental. To change it costs £40. They outsource all this and easyJet will not step in. It's an absolute scam. Can't believe this from easyJet. DON'T USE EASYJET for car rental if you want to change driver, you can't do that when you book, there's no option.

I cannot emphasise enough what a dreadful experience I had renting a car via EasyJet. Arrived at Luton airport on 04/07/26 only to be advised that no car was available. After being requested by EasyJet to prove that I was actually at the airport on this date (madness), I was eventually advised that I would not get a refund!! , finally got a refund via my credit card company on 18/08/26.

equipe nulle, ils ont encaissé l'argent de la location et assurance , réfusé de me donner la voiture au comptoir, demandé des douments à maintes reprises, refusé" le remboursement malgré tous les documents en ordre, SERVICE CLIENT A FUIRE/ SERVICE LOCATION A FUIRE/ VOL LEGALISE PLUS JAMAIS DE MA VIE!!!!!!!!!!!!!!!!!!!!!!