easyJetReviews of cars.easyjet.com

Idem arnaque

We booked s Skoda Kamiq or similar (5 people with 4 large cases) in Rhodes, between 17.07.26 and 26.07.26). Car provider was Wheego, part of Monza Rent a Car Rhodes). We got a 100 years old Toyota Corolla (saloon) where everything was falling apart and we only managed to put 3 cases in the boot. At reception, they have told us that was the option for us: take it or leave it. This was not acceptable, the car was not what we paid for. We intend to contact EasyJet and try to get some refund.

★☆☆☆☆ Very disappointing experience. I attended the rental desk to collect my prepaid car but was refused because I only had a virtual payment card. While I accept this was in the terms, customer service simply replied with a generic message repeating the T&Cs and made no effort to review my case or offer any goodwill. If anything goes wrong, don’t expect flexibility—just references to the small print. Read every payment requirement very carefully before booking.

DO NOT BOOK CAR HIRE VIA EASYJET. I had to book a flight to Belfast in a hurry so booked the car with my flight though Easyjet. Said flight was delayed by 2 hours when I arrived at the car they said it was cancelled as I was more than an hour late. Had to pay again to get a car and not the cat a wanted. Am now in a fight with Easyjet to get a refund with appalling customer service

Extremely disappointing experience with easyJet Car Rental / CarTrawler. I booked a premium vehicle and paid the full amount upfront using my debit card. When I arrived in Malaga, I was informed that the vehicle could not be released because I did not have a credit card available for the security deposit. I understand this requirement, however, when I asked for an alternative solution or replacement vehicle, I was told nothing could be provided. This left me stranded in Malaga with no vehicle for an entire week. Thankfully, the gentleman at Enterprise was understanding and willing to process a refund, but he advised me that I needed to contact easyJet Car Rental / CarTrawler as they were the third-party company I booked through. The customer service experience was extremely frustrating. I was told the case could take up to 20 days to resolve, which is unacceptable for a situation where a customer has paid for a service that was never provided. Being left without a vehicle meant I had to spend a large portion of my holiday money arranging alternative transport, especially as I was staying in a village around two hours away from Malaga. After returning home, I was shocked to find that easyJet Car Rental / CarTrawler still refused to provide any refund and remained unwilling to find a fair resolution. The vehicle was never collected, never used, and the service was never provided — yet I am expected to accept paying the full amount. A company of this size should have better customer support, clearer solutions, and more consideration for customers who are genuinely left stranded through circumstances that could have been resolved. I would not recommend using easyJet Car Rental / CarTrawler. A very disappointing experience from start to finish.

À éviter à tout prix!! Escroquerie! Nous avions payé la totalité de la location au moment de la réservation de notre véhicule via EasyjetCarRental. Nous avons restitué le véhicule et quelques jours après la fin de notre séjour, nous avons été débité d’une somme équivalente à la location, soit plus de EUR 600.-! Après plusieurs appels et mails échangés avec le sous-traitant de la location, il a été admis, par écrit, que nous avons êtes facturés deux fois, par erreur, car EasyjetCarRental n’a pas transmis notre paiement initial. Après encore une multitude d’appels et de courriels, EasyjetCarRental n’a jamais voulu donner suite. Il nous a été répété pendant des mois qu’EasyjetCarRental n’était pas responsable de ce qui se passait en agence (c’est à dire qu’ils ont ignoré la confirmation écrite donnée par le sous-traitant sur le fait que nous devions être remboursés) et il nous a été promis, plusieurs fois, que nous allions être recontactés par téléphone par un responsable. Nous n’avons jamais eu de nouvelles malgré toutes nos demandes. Le sous-traitant a également refusé de nous rembourser sans l’accord d’EasyjetCarRental. Nous n’avons jamais été remboursés.

We had to pay 200 Euros extra to get a car, because the car hire company did not have the car category we had ordered through EasyJet Car Rental. Otherwise, we would not get a car at all. This was after waiting for 90 minutes to get a car.

Absolutely no support from them. The car I booked was not there. No responsibility at all.Refered me to my travel insurance to claim from there!!!!