easyJetReviews of cars.easyjet.com

A fuir absolument . Grosse anarque . Aeroport de olbia. La carte de débit ne fonctionne pas il faut absolument la credit . L agence n à jamais voulu changer le nom du contrat alors qu un de nos amis pouvait me dépanner sous prétexte que nous sommes passés par easy jet Nous avons du donner 264 euros pour ?????? Pouvoir partir avec une voiture.

Wish I had read the reviews, absolutely criminal. Paid the full premium and was told at the care rental desk that the insurance wasn't theirs therefore invalid. Had to pay an extra 260 Euros to take the car which I only did as the voucher stated easyjet would reimburse. They didn't and wont stating that I should have called them (that written in on the voucher with a number to do so would have been helpful) I hoped on my return from the UK without any incidents with the car, I would be refunded the premium as stated on the voucher, I spoke to an online assistant who said they would only do that if we had called them prior and cancelled the insurance. I have requested the procedure to make a formal complaint and will be taking it to the fiancial ombudsmen.

Bonjour Attention grosse déception cette agence. Nous avons loué une voiture chez okmobility à Minorque via la réservation easyJet. Le formulaire web vous propose une assurance AXA qui semble être insuffisante au moment de récupérer la voiture, par conséquent un supplément est demandé. L’assurance AXA n’est pas nécessaire à la réservation. Par ailleurs l’agence OK Mobility n’est pas dans l’aéroport comme nous l’avions pensé. Le nommage est trompeur, l’agence okmobility aéroport se trouve à 15 minutes en navette gratuite.. il n’a aucune indication pour trouver la navette, après avoir aperçu le nom sur une navette, nous avons attendu 40 minutes la navette d'après. Une fois à l’agence en zone d’activités nous avons attendu 1h30 pour récupérer la voiture. Pour moi, ils jouent sur les mots et trompent les clients…

Bordering on fraudulent. Did you realise that if you miss your flight and don't ring Easyjet to tell them, they will cancel your car rental booking and you will lose ALL your money, even if you arrive at the rental desk on the next flight, within the rental period and the car you have paid for is still sitting there waiting for you? How can this be legal? Apparently I didn't read the small print. But I have learned my lesson. Absolute crooks.

be aware that easyJet cars is just a broker that connects you to another car hire company. (Usually the worst one, far from the airport). AVOID

Malhonnête, à fuir,

Booked using Drivalia via EasyJet website and payed twice - ruined our holiday! Warning to all Customers if you book a car via the EasyJet and Drivalia car rental in Italy! We were left stranded in a Sardinian airport (Olbia)and charged for 2 weeks car rental for a vehicle we were not given. The easyJet self-checkin system makes errors when making car reservation after check in. The system doesn’t allow you to choose the time for car pick up on arrival and instead uses English time of flight arrival. Therefore meaning, you will always miss your pick up time and due to Drivalia’s terms and conditions and consequently lose your booking and money paid. Neither Drivalia nor EasyJet have a grace period for long queue, luggage pick up, time difference between countries or even waiting in line to pick the keys to your car. After several calls and conversation on the phone with customer service, we were left in the night, in the heat, pregnant and no place to stay overnight in a foreign country. Money for the car booking for 2 weeks were taken from our account and we needed to occur additional expenses for taxis and accommodation to get through the night. The Easyjet customer service (car rental) team admitted that it system error and we should make a complaint to get money back. However, this was just to get rid of us… Then we received message with apologies, saying that we can’t get refund as we didn’t pick up the car on time and there is nothing more that can be done. The flight number was included in the booking and both companies knew what time we will be arriving but none one checks for system errors. Neither EasyJet nor Drivaila customer service helped us to resolve any of those problems. Therefore, we are asking for a compensation from EasyJet and changes to be made in the system for the future to avoid situations to happen again.

Flights fine but car hire experience was the worst ever and I'm a regular car hirer. From the off my wife booked the flight so her name was put as the driver by default. Though we had already named myself as the driver and on picking up the car we were told we would have to pay £35 admin as Easyjet had sent them the information. And "no" that was not alright and I definitely imagine it happens a lot as indeed another couple were having exactlythe same experience at the next table. Then we were asked to hand over our credit card in the case there was a scratch on the car and this would cost us £1500!!!. At this point we had had enough of the whole thing and walked away. A very suspect and shoddy experience all round. A joke in this day and age. My tip: go straight to a reputable hirer. Booking.com also great option.