Carpet One Floor and HomeReviews of carpetone.com

I went to carpet one on the recommendation of my Builder partner. I needed carpet for 2 rooms. We decided on a brown carpet as we live on a property with black sand, have 5 children and have timber floor boards throughout rest of house. The colour we wanted was not available in a good quality carpet I was told. The owner Steve said he would bring some samples with him when he measured up. On the day he arrived he brought 3 pieces of carpet for me to choose from. I thought this was odd, I thought we chose a brown carpet because that was what we wanted. He gave me a business card with the cost of $3000 on it for the 2 rooms. It was supposed to be high quality stain resistant Scotch guarded carpet. I spent the next couple of months worrying that the carpet was going to be too dark . Hence my dismay when on the day the carpet was layed it was light !!! Way to light. As I didn't have a quote with the colour or name of carpet written down I had nothing to prove that a mistake had been made. When I paid for the carpet I stressed my dismay and unhappiness and was told the owner was away but the message would be passed on to his son and he would phone me. Of course I never received any correspondence from carpet one. The next thing I noticed was how easily the carpet marked and stained. Try as I might I can not get the carpet clean . I finally got around to calling carpet one only to be told to use sunlight soap and soda water! Yes this faded some of the marks but it will take hours of vigorous scrubbing to get my so called high quality stain proof carpet clean. I am 100% certain that they layed the wrong colour carpet and that this carpet does not have all the stain resistant properties that it was meant to have. I am very dissatisfied and will not be recommending carpet one to anyone . I found the whole process dodgy and disappointing.

Angie was so helpful to me! As a matter of fact, in my opinion she is the best saleswoman here at this company! She was so kind and courteous to me, and on top of things by being on point with EVERYTHING from showing me different samples to a follow up call to make sure that I was happy with my purchase! I have dealt with a lot of sales men and woman in my life but this woman is by far the best salesperson I have every dealt with and never once had anyone call me after my purchase except her!!! Not one time did I feel like I was just another sale. I actually felt as if Angie was someone in my family helping me make my decision! I would definitely recommend anyone and everyone going to L&M to talk to Angie! This woman is on top of everything from start to beyond finish! I have already recommended you to a lot of people and will continue to! Thank you so much for treating me like family Angie! And, if I every need anything else, you will be the only one I deal with there! Thank you so much for not only helping me out Mrs. Jordan, but for treating me like family! You have a customer for life now!

I was not happy with our installation after a house fire. The service at store was wonderful but when I called with problems I was not treated very nice at all. My steps were never correct and the last time I called I was told we will come out 1 more time and that's it. The carpet in 3 rooms is buckling. I m truly afraid to call the store where purchased. Is there another person we can contact from carpet 1. We are in pa.

Carpet One was great. We called them after having a broken pipe leak and cause water damage on our floors. They were able to schedule us right away and made it a priority to replace our flooring after such a mess. They were great to work with and showed up on time and completed the work quickly and beautifully! We love our new hardwood floors!

We recently renovated our kitchen and purchased the flooring from Carpet One. We had shopped many many places and Carpet one by far had the best service and probably the best selection. Friendly, helpful, stress free and competitive pricing. No hassle to take samples home to try and ordering was quick and simple. They co-ordinated the delivery to work with our schedule. The floor looks amazing!

We would like to express our deepest gratitude for your assistance in resolving an issue which we were having with the grout in our tile. After the initial install we were having a problem with the grout and you sent the installers here to correct the problem. As time passed the problem reappeared and just got worse. The grout continued to pop out of the joints to the extent that it was showing the thin set in many areas. We visited your office and showed you pictures of the issue. Tim visited our home to inspect the tile and grout for himself and concluded the batch of grout was defective because of the extent of the issue. Tim, to our utter amazement, authorized the complete removal and re-grout of our floor which covered five (5) rooms. Shortly afterwards Tim and Dave arrived to do a back breaking job of moving furniture in order to remove and re-grout each room. They did all this cheerfully and without cost. Your employees should be commended for going above and beyond our wildest expectations. Thank you for standing behind your product. It is indeed rare in these times for companies to back their work. I will wholeheartedly recommend your company and will give you my future business without any reservation. Paul and Linda Schombs New Port Richey, FL

I was completely disappointed after trying to communicate with Marty. She did not return my phone calls, did not write down the details from our conversations to refer back to, and ultimately told me that a certain carpet would be in the price range we had discussed and then went on to quote me a price WAY higher than we had talked about. She was rude and did not take the time to correct her mistakes. I am thankful I did not end up using Carpet One.

The new kitchen looks great, but the planning for this project was unacceptably inadequate. We were told to expect a 12-14 week timeline. The cabinetry was ordered in December and final installation was not completed until last week (August). There were multiple errors with the cabinetry on the part of both Britton's and the cabinetry manufacturer (Custom Cupboards). The manufacturer would not expedite the various items that needed to be reordered (twice), and I felt Britton's did not forcefully enough advocate with them on our behalf. Eight months with our kitchen torn up was far too long.