Carolina HerreraThe House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Iracema
Muy buena atención al cliente , siempre atentos
Response from Carolina HerreraFeb 19, 2025
Estimada Iracema, Gracias por su comentario. Nos alegra saber que la atención al consumidor fue de su agrado. Recibir su feedback nos motiva mucho, ya que trabajamos constantemente para ofrecer un servicio excelente. Esperamos poder volver a darle la bienvenida en Carolina Herrera pronto. Saludos, Su Equipo de Carolina Herrera
Violetta
La agente de atención de cliente Chloe me ayudó resolver la problema con acceso a mi cuenta, con mucha paciencia y muy eficaz.
Response from Carolina HerreraFeb 18, 2025
Estimada Violetta, Muchas gracias por tomarse el tiempo de hacernos llegar su comentario. Nos alegra saber que Chloe pudo ayudarle a resolver el problema con su cuenta de manera tan eficaz. Apreciamos mucho su reconocimiento, que haremos llegar a Chloe y a nuestro Servicio de Atención al Consumidor. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Saludos, Su equipo de Carolina Herrera
MD
My experience is regarding a red shirt I bought in the summer time with CH cufflinks that cost nearly Eu400. One of the cufflinks broke and I sent several emails with no response. I receive promotional emails daily, but nobody has the time to respond to my request to post me a new set. Im extremely disappointed as this is a brand I thought had 100% focus on quality and service. I would appreciate a resolution and provided a 6month window for the team to respond before taking this to a public review.
Response from Carolina HerreraFeb 18, 2025
Dear customer, Thank you for taking the time to post this review. We were sorry to learn that you had an issue with your cuff links. You order has been placed in https://chcarolinaherrera.com/. Our team exclusively handles requests related to https://www.carolinaherrera.com/ website. Please find below contact details of CH, the correspondent team will be able to assist you further: Email: [email protected] Trustpilot page: https://uk.trustpilot.com/review/chcarolinaherrera.com We wish you a very pleasant day. Yours sincerely, Your Carolina Herrera Team.
Ande H.
Sheila F was super helpful. She answered all of my questions and concerns promptly and was friendly. I appreciate her help!
Response from Carolina HerreraFeb 18, 2025
Dear Ande, Thank you for your wonderful feedback. We are happy to hear that our brand ambassador Sheila provided you with a prompt and a friendly assistance. At Carolina Herrera, we strive to offer the best service, and knowing that Sheila made your experience a positive one means the world to us. If you need any further help or information, in the future, please do not hesitate to contact us. We hope to welcome you again, very soon. Your Carolina Herrera Team
Lorise A.
Great experience for a return Patrick and Elly W were more than helpful, great help great company !
Response from Carolina HerreraFeb 14, 2025
Dear Lorise, Thank you so much for your wonderful feedback! We're delighted to hear that Patrick and Elly W made your return experience smooth and enjoyable. We’ll be sure to share your kind words with them. If you ever need anything, don’t hesitate to reach out, we’re always happy to help. Looking forward to assisting you again soon! Kind regards, Your Carolina Herrera Team
Valentine
Fiz uma compra no site e acabou não vindo brinde por um erro de entendimento meu, acredito que pelo valor que gastei, o cupom que eu tinha a intenção de usar comportava o brinde, então prontamente verificaram a situação e me mandaram o novo brinde. A atendente Bruna P foi excepcional, muito atenciosa e gentil; excelente atendimento
Response from Carolina HerreraFeb 6, 2025
Prezada Valentine, Obrigado por compartilhar sua experiência conosco. Ficamos felizes que sua situação tenha sido resolvida e que você tenha recebido seu brinde. É ótimo saber que a Bruna te atendeu tão bem. Vamos repassar seu feedback para ela, e tenho certeza de que ela ficará muito feliz com o reconhecimento. Trabalhamos sempre para oferecer o melhor aos nossos clientes. Se precisar de qualquer suporte, conte com a gente. Desejamos a você um excelente dia! Equipe Carolina Herrera
Gabriela T.
Fiz uma compra na Carolina Herrera e, após 48 horas, ainda não havia recebido um e-mail com o código de rastreamento ou a confirmação de envio do pedido. Entrei em contato com o atendimento ao cliente pelo site oficial e fui prontamente atendida. O atendente, Alexandre O., demonstrou paciência e cordialidade ao verificar a situação do meu pedido, explicando com clareza o motivo da demora no envio. Fiquei satisfeita com o atendimento.
Response from Carolina HerreraFeb 4, 2025
Prezada Gabriela, Obrigado por compartilhar sua experiência conosco. Nos esforçamos para oferecer o melhor para nossos clientes, e é maravilhoso saber que o Alexandre fez exatamente isso! Ficamos felizes que sua situação foi explicada e que você ficou satisfeita com o atendimento. Vamos repassar seu feedback para ele, e tenho certeza de que ele ficará muito feliz com seu reconhecimento. Se precisar de qualquer suporte, entre em contato. Desejamos a você um excelente dia! Equipe Carolina Herrera
C. M.
I PURCHASED A COUNTERFEIT BOTTLE OF CAROLINA HERRERA 212 FROM CAROLINA HERRERA'S WEBSITE!!! I first purchased CH 212 from CH’s website and I received the wrong bottle of perfume. I immediately notified CH customer service and returned the package as instructed. It took me 2 months, and a lot of phones calls and conversations with CH customer service (which by the way is great and were helpful) to finally receive the Carolina Herrera 212 that I ordered. To my surprise, the perfume is a fake! Carolina Herrera sold me a counterfeit bottle of her cologne. If they’re selling counterfeit cologne, what else counterfeit and fake are they selling. I’ve used the perfume 3 times and my first red flag was that it doesn’t last. After wearing the “fake” cologne for a short while, it had an awful odor, like cheap perfume that you buy on the streets. I should have known something was wrong after I opened the box. The box was not the normal CH beautiful boxing. It looked as if someone had walked on the inserts, didn’t put it together, through a bottle of fake cologne in and mailed it to me. The bottles does not have Carolina Herrera written on them and the tube that the bottles attached to is a cheap knockoff plastic. I WANT MY MONEY BACK OR A REAL BOTTLE OF CH212. SHAME ON YOU FOR TREATING YOUR CUSTOMERS THIS WAY. I AM GOING TO REPORT THIS TO THE BETTER BUSINESS BUREAU IN LOWER NAZARETH, PA, THE DISTRIBUTION CENTER THAT SENT ME THE COUNTERFEIT COLOGNE. Stop removing bad reviews!!!!!!
Response from Carolina HerreraFeb 4, 2025
Dear C, We sincerely regret to hear about your experience. We assure you that all products sold through our official Carolina Herrera website are 100% authentic and meet our highest quality standards. We can see that a new contact has been made and that this matter is currently in progress. We hope the situation is resolved as soon as possible. Kind regards, Your Carolina Herrera Team
