Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Michelle L.
Jan 30, 2025
Website Order Challenge
After several days of navigating the CH website and attempting to place an order only to be kicked out numerous times, I gave up and called customer service. Stefania R. is a lifesaver! She was extremely friendly, helpful, patient and knowledgeable and succeeded in assisting me in placing my order. Fantastic Customer Service!
Response from Carolina HerreraJan 30, 2025
Dear Michelle, Our main objective is to provide an online experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction with Stefania's service. Your compliments reinforce us in our daily effort to offer the best to our customers. Kind regards, Your Carolina Herrera Team
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Simone L.
Jan 29, 2025
Que empresa maravilhosaaaaa
Que empresa maravilhosaaaaa, se prontificaram a resolver rápido a falta de um brinde que não recebi por estar sem estoque. Vão me mandar um outro brinde 😁 fiquei muito feliz. Fora que a caixa que vem os produtos é muito linda fiquei admirada com quanto cuidado e carinho ❤️ com o pedido. Nota 1000
Response from Carolina HerreraJan 29, 2025
Prezada Simone, Obrigado por compartilhar seu feedback! Ficamos muito felizes em saber que você recebeu um atendimento rápido e eficiente e que também gostou da forma como seu produto foi entregue. Na Carolina Herrera, nosso compromisso é proporcionar a melhor experiência possível aos nossos clientes. Se precisar de qualquer suporte, entre em contato conosco. Desejamos a você um excelente dia! Equipe Carolina Herrera
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MM
Jan 22, 2025
Valeria A was great!
Valeria A was great! The website was bugging when trying to add a mini gift to my cart and wasnt included in the order. I messaged trying to see if they can add it to the order before it shipped but it had shipped in the meantime. I told her its no big deal don't worry about it but she went ahead and sent it anyways. Its refreshing to have customer service like that. Its what keeps me loyal. Not everyone is like that trust me! I own just about every designer fragrance and i always find myself reaching for CH! Thanks again Valeria A!
Response from Carolina HerreraJan 23, 2025
Dear, Thank you so much for sharing your experience with Carolina Herrera! We are thrilled that Valeria A. provided you with such excellent service. We always aim to go the extra mile for our customers, and it’s great to know it made a difference for you. We will make sure to pass along your kind words to her. We’re so glad you continue to enjoy Carolina Herrera fragrances. If you ever need anything in the future, don’t hesitate to let us know. We’ll be here for you! Thank you for choosing Carolina Herrera. Your Carolina Herrera Team
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Judi R.
Jan 22, 2025
Nicoletta was fab
Nicoletta was fab. She had the patience of a saint and is to be commended. She solved the problem with my order which had been ongoing for over 3 days. We finally got it moving and I am once again a happy customer! Kudos to you Nicoletta!
Response from Carolina HerreraJan 23, 2025
Dear Judi, Thank you for sharing your experience with us. We always strive to go the extra mile for our customers, and we are thrilled to see that Nicolleta did just that. We're also happy to hear that your issues have been resolved and that you're satisfied again. We will pass on your kind feedback to her, and she will be pleased to hear it. Please don’t hesitate to reach out if you need any further assistance. Thank you for choosing Carolina Herrera. Kind regards, Your Carolina Herrera Team
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Sandra G.
Jan 20, 2025
Muy agradecida
Tenía muchas dudas en comprar en carolina herrera pero Sheila me atendió tan bien que sinceramente me he decidido a hacerlo. Da gusto que te atiendan así. Gracias
Response from Carolina HerreraJan 21, 2025
Estimada Sandra, Nos alegra mucho leer que Sheila le ha ofrecido una muy buena experiencia de compra. Nos esforzamos por proveer el mejor servicio posible a nuestros consumidores, y nos enorgullece ver que le hemos atendido con un servicio comprensivo. Agradecemos que se haya tomado el tiempo en dejarnos esta maravillosa reseña, la compartiremos con todo nuestro equipo, y especialmente, con Sheila. Esperamos volver a verla pronto en Carolina Herrera. El equipo de Carolina Herrera
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Hilary
Jan 20, 2025
Good resolution!
I had my parcel delivered by DPD to the wrong house. Alexandra D was most helpful at CH & was going to send a replacement but happily, after posting the DPD photo of the gate on Facebook, the owner recognised it and I have recovered it. One less thing for Alexandra to have to do.. love your anti perspirant!
Response from Carolina HerreraJan 20, 2025
Dear Hilary, Thank you for taking the time to share your nice feedback with us. We were sorry to learn that your parcel was delivered to the wrong house. However, we are thrilled to hear that you receive a helpful service from Alexandra D. We will make sure to share your feedback with Alexandra and our Consumer Service Team. If you need any further help or information, in the future, please do not hesitate to contact us. We hope to welcome you again, very soon. Your Carolina Herrera Team
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Jesús M. M.
Jan 15, 2025
No proceden a la devolución en plazol
No cumplen con las condiciones para la devolución de los productos. Muy fácil comprar muy difícil de devolver . Solicite una devolución el 7-1-25 y todavía no han pasado a recoger. No se puede comprar con estas condiciones
Response from Carolina HerreraJan 16, 2025
Estimado Jesús, Gracias por su comentario. Sentimos mucho los inconvenientes que ha experimentado con su solicitud de devolución. Entendemos lo importante que es tener un proceso rápido y eficiente, y lamentamos que este no haya sido su caso. Le aseguramos que nos tomamos muy en serio sus comentarios. Nos hemos puesto en contacto con usted por privado para ayudarle a resolver su caso lo antes posible. Si hay alguna información adicional que le gustaría compartir mientras tanto, por favor háganoslo saber directamente. Gracias por informarnos de este asunto. Estamos comprometidos a mejorar nuestros procesos y garantizar una mejor experiencia para todos nuestros clientes. Su equipo de Carolina Herrera
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Macy O.
Jan 10, 2025
Quick Resolution
I received a broken bottle in my order and the issue was quickly addressed and resolved.
Response from Carolina HerreraJan 11, 2025
Dear Macy Oliphant-Shifflett, Thank you very much for taking the time of posting this comment. We were sorry to hear that you received a broken bottle. However, we are proud to see that this issue was quickly addressed and resolved. Our entire team is committed to support all our valuable customers in every way, and provide them with the assistance they need, as promptly as possible. If you have any questions or require further information, please do not hesitate to our Consumer Service Team again. We hope to see you very soon at Carolina Herrera again! Kind regards, Your Carolina Herrera Team
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