Carolina HerreraReviews of carolinaherrera.com

"Tout va très bien Madame la Marquise, Et si vous n'êtes pas satisfaite, allez voir ailleurs" C'est le résumé de la réponse Carolina Herrera. Plus jamais cette marque has been !!

This is a very bad experience. The item I received is defective. It has been 2 weeks and there is no solution.

Vamos al corte inglés de Granada hoy domingo 6 septiembre a por un bolso. Resulta que una joven que es nueva está sola y no le va el ordenador no puede vender nada. Nos habíamos equivocado de planta para fiesta en la planta 1 llegamos y no hay nadie….. por ser domingo no trabaja nadie en esa marca( pues que no la abran ) llaman a la chica de abajo viene y no sabe ni abrir el almacén ni encender el ordenador. Nos hemos ido a casa íbamos expresamente por un regalo y no es barato. Me parece a mí que se paga bastante por cualquier artículo o prenda de esta marca para que un día que se supone que está abierto den un servicio mínimo no llegar y venirte con las manos vacía. Yo soy muy empatica con la pobre que no sabía que ni que hacer… solo pedirnos perdón porque nos hemos desplazamos expresamente para eso. Pero me parece fatal que no estén a la altura con la que se supone es una de las mejores marcas de España.

Ich bin mit Produktqualität nicht zufrieden. Ich kann diese Seite nicht emfehlen!

I recently purchased a pair of Carolina Herrera pumps and had a disappointing experience with both the product and the customer service process. After wearing them once, I found the shoes extremely uncomfortable and returned to the store shortly after to request an exchange for a different pair, as I was not seeking a refund.The store took photos and said the request would be reviewed. After several weeks, I was informed that the exchange was denied without any explanation.What was most disappointing was the lack of communication and transparency throughout the process. While I understand store policies, I expected a more customer-focused approach, especially from a luxury brand. Unfortunately, this experience has left me disappointed and hesitant about future purchases.

I have never experienced such an incompetent level of customer service from a brand that markets itself as a luxury brand. My complaint began on 16 July 2026 and was not resolved until 14 August 2026. Almost a month of chasing, contradictory information, delays and silence. I returned my parcel using Carolina Herrera’s authorised DPD return service, exactly as instructed, and retained my official DPD Certificate of Posting as proof that I had handed it in. Despite this, I was repeatedly passed between advisers and given conflicting information. I was initially told that my parcel was on its way to the warehouse and to simply wait. I was then told that DPD had apparently concluded that my parcel had never been handed in and that my refund could not be processed. This effectively insinuated that I had never returned the parcel at all, despite having followed the authorised returns process and having proof of posting. What makes this even worse is that nobody initially asked to see my Certificate of Posting. I had the evidence from day one, and it was only after I challenged their conclusion that they finally requested it. That is an extremely serious implication to place on a customer. I also submitted a formal complaint in writing, which was never acknowledged. Then, after 26 days, a refund suddenly appeared out of the blue — with no breakdown, no explanation and no communication about what had actually happened to my parcel during those 26 days. I had been told it was going to the warehouse, then told it had never been handed in, and suddenly a refund was issued without anyone explaining where my parcel had actually gone or what had happened to it. And even then, the refund was incorrect. I had to contact them again to point out the mistake and have it corrected. So this was not one isolated mistake. It was mistake after mistake: contradictory information, failure to properly investigate my return, failure to acknowledge my formal complaint, no transparency on where my parcel was for those 26 days, and almost a month of unnecessary chasing. What is particularly concerning is that I have since seen other recent customer reviews describing similar experiences involving DPD and customers feeling that their cases were dismissed rather than properly investigated. It makes me question whether this is an isolated incident or part of a wider problem with how Carolina Herrera handles customers when something goes wrong. A luxury price tag should come with luxury customer service. This experience was the complete opposite. Based on this experience, I would not shop with Carolina Herrera again and cannot recommend them to anyone.

Ordered had it delivered to a dpd locker when I opened it there was nothing in there called and basically the outcome was that it’s classed as delivered so that’s that called dpd they said the contract is with them so unable to held they have to contact them which they have not even contacted them just dismissed it not even raised it with dpd who already told me there was a problem with the codes that day disgusting customer service just loses £120 !!! When the didn’t even bother trying to find out what happened!

Im trying to return a dress - 700€. I got a notification 7 July that my return has been received - today is the 24th July - no refund, no answer to any of my emails to customer service. the telephone number provided doe not exist and cannot be called. This is a horrible experience for a brand like that!