Jonathan
Worst customer service I ever received
Worst customer service I ever received. Got an defected bottle from a shop that claims authorisation. Herrera says it’s not their problem and moves on. Really garbage handling of the situation as it is right now. Company also doesn’t care that they claim authorisation. Other company claimed authenticity with correct pappers also imposible for me to know if they have proper authorisation orbkot Problem is also that company still claims your authorisation even after contacting Them multiple Times they still say they are authorised.
Response from Carolina HerreraJan 8, 2025
Dear Jonathan, Thank you for taking the time to share your experience with us. We sincerely apologize for the experience you've described. We strive to ensure all our customers receive the best service possible and regret that this was not your experience. Please note that our authorized retailers are carefully selected to maintain the quality and integrity of our products. However, if a retailer claims authorization without being part of our network, we strongly advise reaching out to them for clarification, as we cannot guarantee their processes or resolve issues on their behalf. One of our brand ambassadors has already responded to your concern to provide further clarity. If you have any additional questions or need further assistance, please don't hesitate to contact us again. Your Carolina Herrera Team