nicola W.
Sorry but customer aftercare is…
Sorry but customer aftercare is shocking . I bought a bottle of the new la bomba 30ml and the design of the bottle is either terrible or I received a faulty one but I cannot get the last 10ml or so out of it as it won’t spray . It’s as if the straw like spray doesn’t go to the bottom of the bottle in the corners were the low perfume sits . After contacting customer care tonight and sending pictures , videos and also confirmation of my order from Sephora they now want packaging from early October . Honestly who keeps perfume boxes and packaging . Shocking customer service honestly I won’t recommend it but any of your products again
Response from Carolina HerreraOct 21, 2025
Dear Nicola, Thank you for taking the time to share your experience with us, and please accept our sincerest apologies for the inconvenience and disappointment this situation may have caused you. We fully understand how frustrating this might be, but since your purchase was made from a retailer rather than directly from our website, we require additional information to investigate the batch of products. We appreciate your cooperation on this occasion since this will allow us to identify and avoid similar cases from occurring in future. One of our Brand Ambassadors has already reached out to you, to ensure we are doing everything possible to make this right. Should there be anything further we can do to assist or support you, please do not hesitate to reach out again. Sincerely, Your Carolina Herrera Team