Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Shaunette M.
Dec 17, 2025
Afful F delivered an exceptional…
Afful F delivered an exceptional customer experience. His professionalism, attentiveness, and thoughtful guidance made it possible to locate a highly sought-after fragrance that was otherwise unavailable online. Polished service, clear communication, and a true reflection of the Carolina Herrera brand standard. Five stars.
Response from Carolina HerreraDec 18, 2025
Dear Shaunette, We wish to thank you for taking the time to leave us such a wonderful review about our Afful, she will be truly delighted about your kind review. We work hard to offer the very best service to our customers, your compliments reinforce us in our daily effort to we sincerely hope to welcome you back to Carolina Herrera soon. Our team wishes you a great day! Your Carolina Herrera Team
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Andressa Borba B.
Dec 17, 2025
Gostaria de parabenizar a marca que amo…
Gostaria de parabenizar a marca que amo e o suporte que dão para nós clientes, tanto nas compras quanto após, os atendentes são sempre solícitos e competentes ! Tive algumas dúvidas com a entrega mas a atendente Karolina P. Foi muito ágil e esclareceu muito bem . Obrigada CH❣️🎁
Response from Carolina HerreraDec 18, 2025
Prezada Andressa, Muito obrigado pelo feedback tão carinhoso! Ficamos muito felizes em saber que você que teve uma ótima experiência com a Karolina! E bom saber que tudo ficou resolvido. A opinião dos clientes é muito importante para nós. Espero que você tenha mais experiências positivas no futuro. Agradecemos por escolher Carolina Herrera e estamos à disposição sempre que precisar. Atenciosamente, Sua Equipe Carolina Herrera
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OA unhappy C.
Dec 17, 2025
Greedy company
I wanted to order perfume for my daughters Christmas. Carolina Herrera had an offer if spending £99 or more you would receive a free gift which included a phone carrier. I thought this was a great gift as my daughter is about to go travelling. The perfume was expensive and I signed up to receive emails which gave me 10% off my purchase, still costing £113. It did not show the free gift in my purchase, despite spending over £99, so I contacted them. They are stating that because i got the 10% discount I cannot have the free gift despite spending over the £99 threshold. It does not state this and I feel it is very deceptive and unfair for them to not honour this, when I could easily have purchased the perfume on cheaper sites. I think it is extremely poor customer care and will not be using them in future. It is greedy on their part and I no longer have time to cancel the order and purchase elsewhere. Very disappointing from a company such as this.
Response from Carolina HerreraJan 22, 2026
Dear Otille, Thank you for sharing your experience with us. We are truly sorry to hear about the frustration and disappointment caused by our recent website promotion. We wish to reconfirm that promotions are not cumulative unless stated otherwise on our website, and we are truly sorry for the disappointment caused on this occasion. We hope to have the opportunity to restore your confidence in Carolina Herrera and to welcome you back in the future. Your Carolina Herrera Team
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Ein Kunde aus R.
Dec 17, 2025
Dankeschön an Josiane…
Ich möchte Ihrer Mitarbeiterin Josiane ganz herzlich für problemlose Klärung meines Problems danken.
Response from Carolina HerreraDec 17, 2025
Sehr geehrter Herr Kleeberg, Mit großer Freude haben wir Ihr positives Feedback gelesen, und wir möchten Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihre Zufriedenheit mit Josiane zu übermitteln. Unser Hauptziel ist es, ein Online-Erlebnis zu bieten, das Ihre Erwartungen übertrifft. Ihr Kompliment bestärkt uns in unserem täglichen Bemühen, unseren Kunden das beste Online-Erlebnis zu ermöglichen. Wir hoffen Sie bald wieder bei Carolina Herrera wilkommen zu heißen, und wünschen wir Ihnen einen schönen Tag. Mit freundlichen Grüßen, Ihr Carolina Herrera Team
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T. S.
Dec 17, 2025
Nicolette at Carolina Herrera was Awesome!
Nicolette at Carolina Herrera was excellent. Very courteous, professional and friendly. And importantly, responsive. I have only had the best of experiences with Carolina Herrera.
Response from Carolina HerreraDec 17, 2025
Dear Teresa, It is with great pleasure that we have read your positive feedback about the service you have received. We would like to thank you for taking the time to tell us about your satisfaction with our Nicoletta, she will be truly thrilled about your wonderful review. Your compliments reinforce us in our daily effort to offer the best to our customers and hope to welcome you back to Carolina Herrera soon. Our team wishes you a great day! Your Carolina Herrera Team
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Jorge N.
Dec 16, 2025
Very fast in responding and taking care…
Very fast in responding and taking care of my issue . Great service
Response from Carolina HerreraDec 16, 2025
Dear Jorge, It is with great pleasure that we have read your positive feedback about the service you have received. We would like to thank you for taking the time to tell us about your satisfaction with Carolina Herrera. Compliments such as yours reinforce us in our daily effort to offer the best to our customers and hope to welcome you back to Carolina Herrera soon. Our team wishes you a great day! Your Carolina Herrera Team
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Todi D.
Dec 13, 2025
Achat Carolina Herrera
Audrey D a été accueillante et chaleureuse pour m'aider à procéder à l'achat de produits Carolina Herrera. Ce fut une agréable expérience, les conseils et les informations sont efficaces et pertinents. Merci beaucoup ! Audrey D was welcoming and friendly in helping me purchase Carolina Herrera products. It was a pleasant experience; her advice and information were effective and relevant. Thank you very much!
Response from Carolina HerreraDec 16, 2025
Bonjour Todi, Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que notre ambassadrice de marque Audrey a su vous accueillir chaleureusement et vous accompagner avec des conseils pertinents lors de votre achat de produits Carolina Herrera. Nous sommes heureux que votre expérience ait été agréable et que les informations fournies vous aient été utiles. Votre satisfaction est notre priorité, et vos gentils mots seront transmis à Audrey, qui sera ravie de les recevoir. Nous avons hâte de vous assister à nouveau pour vos futurs achats Carolina Herrera et de rendre chaque expérience aussi agréable que celle-ci. Votre Équipe Carolina Herrera
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Grisely R.
Dec 12, 2025
Excellent customer service and response.
Thanks to Madeleine K., I received excellent attention to solve the problem I present with the shipping company when I did not receive my package... she offered me several options with which I could be satisfied as a customer. Very grateful!
Response from Carolina HerreraDec 12, 2025
Dear Grisely, It is with great pleasure that we have read your positive feedback about the service you have received. We would like to thank you for taking the time to tell us about your satisfaction with our Madeleine she will be truly thrilled about your wonderful review. Your compliments reinforce us in our daily effort to offer the best to our customers and hope to welcome you back to Jean Paul Gaultier soon. Our team wishes you a great day! Your Carolina Herrera Team
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