Carolina HerreraReviews of carolinaherrera.com

4.5837 reviews
Clothing & Underwear

Carolina Herrera

About Carolina Herrera

The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.

Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: carolinaherrera.com
Website: carolinaherrera.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Carolina Herrera

Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: carolinaherrera.com
Website: carolinaherrera.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

Juliana T.

Dec 28, 2025

Poor Craftsmanship and Customer Service

I am beyond disappointed with both the quality of Carolina Herrera products and the lack of professional service at the Dallas location and HQ. I own pieces from various luxury brands (that I work very hard for) and I have never experienced such poor craftsmanship or disregard for a customer. I purchased a bag for $2,000 in Sept 2023. Despite using it fewer than 10 times, which the store manager, Marilyn, even acknowledged, the buckle broke and will no longer close. While I understand it is technically out of warranty, one expects a luxury brand to stand behind its craftsmanship. The follow-up has been unacceptable. I was promised call-backs that never happened, requiring me to visit the store three separate times just to get an update. Even an executive named Alba assured me she would escalate the issue and call me within days; she never did. To finally be told today that "nothing can be done" after weeks of being ignored is insulting. As a Latina, I took pride in supporting this brand, but this experience has completely destroyed my respect for CH. I will never purchase from them again.

Response from Carolina HerreraDec 30, 2025

Dear Julianna, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have faced with your bag. We would like to clarify that our team handles customer service for Carolina Herrera, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera boutiques, including the CH store in Dallas you have mentioned. To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Additionally, please find here their Trustpilot profile: https://uk.trustpilot.com/review/chcarolinaherrera.com. They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for understanding! Kind regards, Your Carolina Herrera Team