Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Alana
Jul 28, 2023
Atendimento perfeito
Atendimento perfeito, simplesmente nunca tive tanta atenção e realmente fui atendida minuciosamente por uma empresa como fui com a equipe do pós venda. Agradeço principalmente à Vanessa F que coincidentemente sanou todas as minhas dúvidas e me ajudou muito com relação a minha compra. Experiência infinitamente melhor do que comprar os produtos por outros meios e outros sites. Recomendo!
Response from Carolina HerreraAug 31, 2023
Prezada Alana, Muito obrigada por dedicar o seu tempo para deixar a sua valiosa opinião, ficaremos felizes em compartilhar esse comentário com a Vanessa! Ficamos contentes em saber que você está satisfeito com a atenção e o atendimento do nosso time. A satisfação do cliente é a nossa principal prioridade. Esperamos recebê-la novamente em breve! Atendimento ao Consumidor Carolina Herrera
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Karthik S.
Jul 26, 2023
I enquired about a perfumes…
I enquired about a perfumes availability through the chat and I quickly found the answer within minutes. It was surprising and somehow comforting to realize I was talking to a real human for a small query, great job team CH! nice not to talk to another robot. I was assisted by Heloisa I, they took pleasure in helping me, and letting me where I could find them in my home country, Kudos :). It was a pleasant interaction. Thanks again!
Response from Carolina HerreraJul 28, 2023
Dear Karthik, Thank you for this fantastic review, which we'll be sure to share with Heloisa! We are delighted to hear, that you have appreciated the help you received from our Carolina Herrera Consumer Service Team, and also that we have successfully convinced you that we will always do everything we can to ensure all our valued customers receive an excellent service! Should you need any assistance or information in the future, please do not hesitate to contact us. We look forward to welcoming you again very soon! Your Carolina Herrera Team
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MS G.
Jul 25, 2023
Sara A
Sara A. was amazing, great customer service. I really wanted to try a couple of new perfumes and had all my bag ready for check out but couldn't find the fragrances listed so she went into my account and found them for me. She explained how the personalized lipstick service worked and gave me recommendations based on that. Thank you !
Response from Carolina HerreraJul 28, 2023
Dear MS Gonzalez, We thank you for taking the time to leave such wonderful feedback! We are delighted to read, that you really appreciated the support Sara offered you to find the perfumes you were looking for, as well as her advices on our Carolina Herrera Beauty products. If you need any assistance or further information regarding our products in the future, please do not hesitate to contact us again. It will be a pleasure for us to welcoming you again to our Carolina Herrera online store! Your Carolina Herrera Team
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Lacole R.
Jul 21, 2023
Great customer service
Nerissa was so helpful helping me with a issue on a lipstick I ordered the response was quick!
Response from Carolina HerreraJul 28, 2023
Dear Lacole, Thank you very much for taking the time to provide us with this positive feedback! We are so glad to hear that Nerissa was so helpful and able to resolve your query so efficiently. Please, do not hesitate to contact us again whether you need any further help or information on our products. We look forward to welcoming you again to our Carolina Herrera online shop! Your Carolina Herrera Team
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Ricardo S.
Jul 21, 2023
excelente atendimento,pessoal muito…
excelente atendimento,pessoal muito atencioso e disposto a resolver e tira as nossas duvidas
Response from Carolina HerreraJul 28, 2023
Prezado Ricardo, Muito obrigada por dedicar o seu tempo para deixar a sua valiosa opinião. Ficamos felizes por estar satisfeito com o nosso serviço. A satisfação do cliente é a nossa principal prioridade. Esperamos recebê-lo novamente em breve! Atenciosamente, Atendimento ao Consumidor Carolina Herrera
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Mr David W.
Jul 20, 2023
Disappointment to redemption
I was disappointed that a sale price on the website didn't follow through to the checkout. I took this up and although I didn't get the price I was dealt with most professionally by Audrey who took away the bitter taste and left me as a remaining loyal customer
Response from Carolina HerreraJul 28, 2023
Dear David, Thank you for this fantastic review, which we will be delighted to share with Audrey! It was also very pleasant to read that we participated in restoring your faith and trust into customer support! Please, do not hesitate to contact us again whether you need any further help or information. It will be a pleasure for us to welcoming you again, very soon! Your Carolina Herrera Team
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Modeste M.
Jul 20, 2023
Le service client est excellent
Le service client est excellent, courtois et diligent. Mention spéciale à Audrey qui a traité ma réclamation de livraison avec professionnalisme, efficacité et rapidité.
Response from Carolina HerreraJul 28, 2023
Cher Modeste, Nous vous remercions pour votre commentaire très positif, que nous ne manquerons pas de partager avec Audrey, et toute l’équipe du Service Clientèle Carolina Herrera ! Effectivement, nous nous efforçons de nous surpasser afin de pouvoir offrir à nos clients le service exceptionnel qu'ils méritent avec professionnalisme et efficacité ! Si vous avez besoin d'aide ou d'informations supplémentaires, n'hésitez pas à nous contacter, ce sera avec plaisir que nous vous assisterons. Nous serons ravis de vous accueillir, de nouveau, sur notre site Carolina Herrera! Votre Équipe Carolina Herrera
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Ygor Augusto Martins S.
Jul 12, 2023
Perfeito
Perfeito, e pós venda super atencioso e prático! Grato a toda equipe.
Response from Carolina HerreraJul 28, 2023
Olá Ygor, Agradecemos a sua avaliação! Ficamos felizes por estar satisfeito com o nosso serviço. Nossa equipe sempre se esforça para garantir que nossos clientes recebam o melhor serviço possível que merecem. Caso necessite de ajuda ou tenha mais dúvidas, no futuro, não hesite em nos contatar novamente! Esperamos vê-lo em breve! Atendimento ao Consumidor Carolina Herrera.
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