Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera Reviews | Read Customer Reviews of carolinaherrera.com

Carolina Herrera reviews

837 approved reviews, newest moderated first

Edlyn S.
Oct 7, 2023
Excellent customer service
I emailed them regarding a broken perfume bottle, and Sylvie F was immediately so sweet and understanding. She did her thing, and eventually they ended up allowing me to choose what replacement perfume I wanted. I’m so incredibly impressed with this company’s customer service.
Response from Carolina HerreraNov 14, 2023
Dear Edlyn, Thank you for taking the time to leave us such a lovely comment! We're delighted to read that Sylvie was able to resolve your concern with kindness and effectiveness, by having a new bottle of the perfume of your choice delivered to you so promptly. Indeed, our Team always strives to go above and beyond to ensure our customers receive the best service they deserve. Please do not hesitate to contact us if you need any further help or information. We look forward to welcoming you back to Carolina Herrera, very soon! Your Carolina Herrera Team
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Ashley Y.
Oct 5, 2023
Sara A was so helpful in resolving a…
Sara A was so helpful in resolving a shipping issue I had, she kept me updated and resolved the issue in time for me to gift the product. I really appreciate the excellent level of support!
Response from Carolina HerreraNov 14, 2023
Dear Ashley, Thank you for taking the time to leave us such a kind comment! We're delighted to read that Sara was able to get your order delivered to you on time. We are very satisfied that our services lived up to your expectations, and that you enjoyed the excellent support we aim to offer our customers. We hope to see you again very soon! Your Carolina Herrera Team
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Anne Marie P.
Oct 4, 2023
Un très grand merci
Bonjour, Je suis enchantée de ma commande concernant le parfum Good Girl Dazzling Garden le flacon est magnifique un de plus dans ma superbe collection comme je n'avais pas pu enregistré mon cadeau la trousse j'ai donc téléphonée & j'ai eu charmante dame qui m'a répondue quelle faisait le nécessaire pour l'avoir donc je remercie Sylvie pour sa gentillesse & aussi Carolina Herrera car je suis très satisfaite de ma trousse un grand merci Bien cordialement Mme PILLEVESSE
Response from Carolina HerreraOct 23, 2023
Chère Anne Marie, Nous vous remercions d'avoir pris le temps de nous laisser ce commentaire si plaisant ! Nous sommes ravis de lire que vous ayez apprécié la sympathie et l'aide offerte par Sylvie, qui a pu faire le nécessaire, afin que vous puissiez recevoir votre magnifique cadeau, très rapidement ! Il est si agréable d’entendre que vous ayez été subjuguée par le flacon du dernier parfum Carolina Herrera « Good Girl Dazzling Garden », et ayez pu l’ajouter à votre collection, que nous imaginons être magnifique ! Si vous souhaitez d'avantage de conseils sur nos nouveaux parfums ou produits de beauté, n’hésitez pas à nous contacter, de nouveau. A très bientôt sur notre site Carolina Herrera.com ! Votre Équipe Carolina Herrera
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Liège Heiser de A.
Sep 27, 2023
RÁPIDO EFICIENTE E ATENCIOSO SERVIÇO Ótimo poder contar com a ajuda do…
Ótimo poder contar com a ajuda do Suporte CH, sem ela não conseguiria receber meus produtos a tempo antes da minha viagem programada. Marina D. localizou minha compra, entrou em contato com a transportadora, e assim todos meus adorados produtos da CH chegaram em minha casa antes do meu embarque para os EUA. Sinceramente nunca vi tanta atenção, rapidez e interesse no atendimento a clientes. Parabéns !! Muito obrigada. Liège de Almeida, Rio de Janeiro/RJ
Response from Carolina HerreraOct 23, 2023
Olá Liège, Ficamos imensamente felizes em saber que nossa equipe de suporte Carolina Herrera proporcionou a você uma experiência tão positiva e eficiente. Agradecemos por compartilhar sua experiência conosco! Nosso compromisso é sempre atender nossos clientes da melhor forma possível, e é gratificante saber que a nossa equipe conseguiu ajudá-la a receber seus produtos a tempo para sua viagem programada. Estamos aqui para fornecer um serviço rápido, eficiente e atencioso, e é ótimo saber que conseguimos atender às suas expectativas. Agradecemos por escolher Carolina Herrera como sua opção de compra e estamos à disposição sempre que precisar. Atenciosamente, Atendimento ao Consumidor Carolina Herrera.
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Priscila de Oliveira S.
Sep 25, 2023
Avaliação a atendente Adriana da Carolina Herrera
Comprei o novo perfume Good Girl Dazzling Garden pelo site da Carolina Herrera, no final do mês de Agosto de 2023. Quase um mês depois, o produto não foi entregue. Resolvi entrar em contato por telefone para fazer uma reclamação. Quem me atendeu foi a atendente Adriana. Adriana é uma excelente profissional, educada, competente e me deu todo o suporte necessário. Conclusão: Hj o meu perfume chegou na minha residência, graças a atenção da Adriana, que fez todo o trâmite com a transportadora até ser entregue na minha casa.
Response from Carolina HerreraOct 23, 2023
Prezada Priscila, Agradecemos por compartilhar sua experiência com nosso suporte Carolina Herrera. É ótimo saber que, mesmo diante de um contratempo na entrega do seu perfume, a atendente Adriana pode oferecer um atendimento excepcional e conseguiu ajudar a garantir que seu perfume Good Girl Dazzling Garden chegasse à sua residência. Estamos sempre aqui para ajudar e esperamos continuar sendo parte das suas experiências positivas. Esperamos que você desfrute do seu perfume! Atenciosamente, Atendimento ao Consumidor Carolina Herrera
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Martina P.
Sep 13, 2023
The best Consumer Service ever!
The best Consumer Service ever!! They are lovely like the Carolina Herrera's fragrances!!!
Response from Carolina HerreraOct 23, 2023
Dear Martina, Thank you very much for taking the time to share such a lovely review! We are delighted to hear that you have appreciated the help you received from our team, who showed we will always do everything we can, to ensure all our valued customers receive the service of excellence they deserve! We hope you will continue to enjoy our Carolina Herrera collection, for a very long time! We hope to see you very soon, again! Your Carolina Herrera Team
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alisha A.
Sep 6, 2023
Cynthia was incredible!
Cynthia was incredible I hadn’t received my parcel due to an issue with the delivery and it’s my partner’s birthday on Friday so obviously I was panicking! She resolved the issue immediately and sent out another one which I will hopefully be receiving later today in time for him birthsay the team are incredible and very sweet thank you again for your fabulous customer service!
Response from Carolina HerreraOct 23, 2023
Dear Alisha, Thank you very much for taking the time to leave us such fantastic feedback! We are delighted to read that you have appreciated the incredible and valuable help you received from Cynthia, who re-arranged the delivery of your order so it was on time for your partner’s birthday! Indeed, our Team always strives to go above and beyond to ensure our customers receive the best possible service they deserve. If you need any further assistance or information, please do not hesitate to contact us and we will always be happy to help. We look forward to welcoming you back to Carolina Herrera.com! Your Carolina Herrera Team
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Samir H.
Aug 29, 2023
Accidentalmente escribí mal mi…
Accidentalmente escribí mal mi dirección y Andrea me ayudo a solucionar el problema , gran servicio.
Response from Carolina HerreraOct 23, 2023
Estimado Samir, Queremos agradecerle que se haya tomado el tiempo en dejar una valoración de su experiencia con nosotros. Nos alegra mucho leer que Andrea pudo ayudarle a solventar su caso. Quedamos a su disposición para cualquier otra consulta. El equipo de Carolina Herrera.
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