Carnival Cruise LineReviews of carnival.com

I am a former customer of this cruise line, of which is a new development. It is with great disappointment that I write this in regards to a Carnival Imagination cruise I was restricted from boarding. A week prior to the day of departure I contacted a rep with my questions in order to prepare for my trip with my fiance. I was then informed that I would need only my driver's license to board the ship. We booked a flight to California from Arizona the day of boarding. We arrived, excited and on time, only to be left with the utmost disappointment. As it turns out, contrary to what we were previously told by this company's representative, we needed more than our driver's licenses. We were rejected from boarding the ship because I did not have my passport. Being a satisfied customer for over 2 years, I contacted customer service immediately for a resolution. It was then I was told my previous records had been found. With my hopes high, the representative told me the gentleman who had previously declined my boarding would permit my entry after providing him with my previous records. Despite my excitement, I was then rejected another time. My round trip airline ticket was set to send me and my fiance back home 4 days later from this date. We were stranded with nowhere to go. I then had to spend money out of my pocket to survive the next four days. Even more upsetting, I am also out money I provided the company for a cruise I was not even able to enjoy, at no fault of my own. I have always recommended this company to family and friends, but now I am questioning the ethics of this business. Is there any kind of assistance or compensation that may be provided to me for these troubles, it would be greatly appreciated. However, they have failed to provide me any resolution, correspondence or even an apology for my troubles after sending them a personal email in this regard.

I have cruised with Carnival cruise many times. I love cruising with Carnival. The day of my Cruise 1-14-19 on the sensation goung to Jamaica. I was so excited about my cruise first time on that ship and going to Jamaica.My husband started feeling bad early that morning we were on the way cruise.So we stop to the Hospital to see what was going on with him.He was having a seizure and blood pressure was high. The Hospital keep him for hours.So we missed our cruise i am not asking for a refund but credit for a future cruise.I have all the paper work from the Hospital I will fax what ever is need my booking #3JLD49 and VIFP #0037073138 Tracy cokley thank u Tracy

I used to work for carnival. The only good thing about this company is a very good itinerary. "Guest services" sucks. I was working there and am 100% sure none of them cares about your problems/issues/complaints, because they're exhausted by working 10+ hours a day with no days off. Managers are useless. They might give a bottle of wine or a dinner, but won't give @##@ about your problem.

I have now left Carnival and I don't want to work for them ever again. Reading some of your reviews has brought back memories and made me realise just how little the guests actually know. There are so many things that go on behind the scenes that are horrific. Carnival do not care if you're a disabled guest, they act smiley to you at first but then they are rude if you don't co-operate with them. I was shouted at by a fellow Crewmember to the point where they made me cry, simply because I was slightly delayed when I was trying to assist a wheelchair-bound gentleman. There are so many human-rights and health violations that you can Google "Carnival pollution" and so many law suits will show up. DO NOT BOOK WITH THIS COMPANY. Please do not give them your money. As someone who has worked there, I know they are ripping you off so badly. I still occasionally have nightmares about them.

Everyone of the employees on the cruise on Carnival Sensation dates 12/8-12/13/18 were very helpful, and nice. Our Stateromm Steward was very attentive to our needs from the moment we found our cabin. Wayan did an excellent job. The cruise director Kevin always kept things going and was the life of the party, this job really suits him. Our wait staff in the Ecstasy 6pm dining I Made was so much fun and very attentive along with 2 others. I’m sorry I misplaced the card with their names on them but we would walk in for dinner and they were right there helping us always knew our names and so entertaining. We really enjoyed interacting with them. Our table was # 381. If I were going to score this ship and staff, along with entertainment I would have to give them all a BIG 10. They were excellent. We will recommend the Sensation to others. Our excursion In the Grand Turks Snorkling & Stingray was so much fun. Our guides really knew what they were doing and made sure everyone felt safe and they were so entertaining from the minute the guide meant us at end of Pier #8 right to the very end of the tour. Would highly recommend this excursion as well as the Private Dolphin Encounter & Beach Day on Balmoral Island. Again the interaction with the dolphin was fun and we learned a lot of good information about dolphins. I would highly recommend for anyone who can’t swim as my husband because your only in water up to your chest. Both excursions I would rate a BIG 10 and must do for anyone who has not done this before. Neither excursion was over priced and we had so much fun. Thank you to Carnival Sensation, your crew and the great excursions you make available to your customers. Shirley & Jack Wilson Iowa

I booked an upgrade onboard P&O Aurora in March 2018. It was for a 55-day cruise on The Aurora leaving Southampton Jan 3rd, 2019. I had booked an existing Balcony on "C" deck, but because of existing maintenance noise problems witnessed by P&O senior staff-on the current cruise where I upgraded my future cruise- I decided to go up a deck into a Deluxe cabin on "B" deck. Passengers should be made aware of the banging from maintenance on "C" Deck, if it has not been resolved, especially before 8am on a daily basis. I was informed by The Future cruise sales advisor on board Aurora, that they would take care of things,-as I explained that ordinarily I book through Cooperative Travel-first class and completely reliable, have used them for 15 years,never a problem,-and that any discounts under them would be honoured I had heard nothing from P&O or The Coop travel, when I paid my balance in September 2018. On Thursday 22nd November 2018, I received emails-I was away-and advised of answerphone messages from Cooperative Travel, that they needed to speak with me urgently. I contacted them on Friday 23rd November, and they were frantic with worry, as they had been advised by P&O that the balance for £4402 was due for the "upgrade" that neither Cooperative Travel nor myself had been officially advised -during the previous 8 YES EIGHT months! I complained at the ridiculously short notice that we had both been given and advised that Cooperative Travel had remonstrated with P&O, that they had never been informed by them, and that the demand to pay by Monday 9 am on 26th December -or the cabin would be sold- was nothing short of blackmail! because of P&O's maladministration! Cooperative Travel reiterated to P&O that they had not been informed of the upgrade, and that I had paid the due balance back in September. Cooperative Travel are a first-class reputable Company and my email box is cleared daily! I have emailed P&O several times, and they claim a Guest Relations Executive is dealing with our complaint! 10 days and nothing! P&O used to stand for quality, care and excellence. It is now under The Carnival Brand-an American Behemoth that is only interested in cramming as many people on board as many ships as possible P&O used to mean Popular and Outstanding, now it is Poor and Ordinary Clearly, this complaint in isolation-does not bother P&O, but it should! On 6th Dec 2018, P&O advised me that The Customer Relations "Executive" would be in touch "shortly" this is quite reassuring as they have only had this 15 days After a number of emails from "Guest Relations" it is now 18 days without any contact from a "Guest Relations Executive" Just complacency and part of Carnival wearing-down tactics. 18 days to formulate a falsehood to try and deflect what is an absolute travesty! Can you believe this, after 23 days I receive an email today Saturday 15th December from Anna at Carnival Guest Relations to say "THEY" are disappointed that I have not had a reply from "Themselves" during this period! You could not make this up! Guest Relations 09:55 (5 hours ago) to me Dear Mr and Mrs Hall Thank you for your recent email and for taking the time to contact us. Your further comments have been taken into consideration and I am very sorry to learn you have not yet received a response to your correspondence during this time. Having checked your correspondence details, please be assured your correspondence is under review and our Guest Relations Executive will be in touch with you in due course. I have shared your comments with our Guest Relations Executive for their information. Once again, thank you for contacting us Mr and Mrs Hall. If there is anything further we can assist with, please let us know. Kind regards Anna Is this brilliant Comedy, P&O just do not have a clue waht is happening within Guest Relations Department

Hello my name is Harold, MY WIFE AND MYSELF, go on a cruise every thanksgiving due to my grand mother passing on november 19th 2018,,i had to cancle my trip on november 22nd 2018,,which the funeral was november 26th,,,the day the cruise would have ended,, we dont have much money but we make sure to go on a carnival cruise every year since weve been a couple,,we couldnt afford the extra money to put insurance on the trip,,,which was $1650,,,we dont want any money back just a credit on a future cruise,,, please,, we love carnival,,,just trying to go on a well deserved vacation,,my name is HAROLD CROMWELL# BOOKING # 3RDF61,,,VIFP# 9004158513,,,THANK YOU SO MUCH,,,MY # IS 980-666-2112,,,I have proof of the funeral just dont know how to upload it,,,

Angela Spears/Melvin Brown Missed Cruise We booked plane tickets from Detroit to Mobile Alabama December 1 to December 6, 5 night Western Carribean Cruise. During the travel time with American Airlines I booked wheel chair assistance. Everything was going along fine until we landed in Dallas Texas we got off the flight and was wheel chair assisted to our next gate for our flight to Mobile Alabama during our lay over we decided to eat at McDonalds at the airport I left melvin by the gate while waiting for me to return melvin heard over the airport speaker something about mobile he asked the american airline about the announcement and she said that she would be right back about 10 minutes later I returned and he told me about the announcement I went to the gate where the employee had returned and asked her about the announcement she said that we had missed our flight by 10 minutes I informed her that we were booked for a cruise that was leaving that day at that we had to be on the ship by 3pm that day and was there another flight or airline that we could go to that would get us as close to mobile Alabama she told me that the next flight to mobile Alabamawoyld not leave until 6pm that night I told her that would not help me, by this time another american airline employee came over and I explain my situation to her and she said that there was a flight that would put us in Pensacola by 2:30 we book the flight and proceed to the gate we boarded the plane and took off only to be stuck in the air hovering above the clouds for one hour and 20 minutes due to severe thunderstorms when we finally landed we missed our first cruise. We ended up in a hotel for the night. Booking # 2ZBP85-Carnival Fantasy-December 1 thru 6.