Carnival Cruise LineReviews of carnival.com

Will never book with carnival again. Make sure you don’t pay off your balance until the very last minute. I tried to get the 3rd person on my cruise changed to a different person 68 days before my cruise which I have purchased protection for this booking. I was told I was not going to be able to change the name because I had already paid off my balance, which I did almost a year ago, and was told I can’t change a name on the booking if payment was complete. I was told I have to totally cancel that one member and add the new member which would cost me over 700 dollars to do and that does not include the excursions and the bubble package I already paid for so I’m being punished for paying off my cruise and even though I have protection they “say” they can’t do anything about it because final payment has been made. What kind of sense does that make and what am I spending the protection on? I will be out of the money that was spent on the 3rd person because they can’t go and I refuse to pay that much money to change a name. Also, when trying to work all this out with customer service I was transferred 3 time and 2 of those times I wasn’t even told I was being transferred. I DO NOT recommend booking with carnival and I will not be cruising with carnival ever again.

I have had only good experiences with Carnival so far. I try to do my research every year before we travel so we won't run into the kind of problems I am reading about in other reviews. I trust the words of no one representing Carnival. I always look on the website and verify information. I had the pleasure of cruising on Carnival Fantasy in 2002 and Carnival Dream in 2015, 2016, and 2017, Carnival Magic 2018 and Carnival Glory 2019. I have enjoyed every minute of each cruise. I would also like to add that Pious (Caribbean music player/singer and steel drum player) is awesome. He was on Glory cruise ship Sept.22nd-29th leaving out of New Orleans going to Key West and Bahamas. Another guy named JTorch (DJ) was awesome as well. I look forward to booking another cruise next year with Carnival. One thing I don't like about Carnival is they take the money out of your account the day you book the cruise which is fine but when they owe you a refund you have to wait forever.

Ships are starting to fall apart. Customer service is horrible when you call Carnival customer service after they have your money. Alfred in customer service refused to allow me to speak to his supervisor when he could not take care of my issue. All I want is a refund of money promise to me but no one can seem to get it to me

It was my mother's 50th birthday cruise, we had a group of approx. 34 ppl. Paulvic and Yuseph were amazing at keeping our room looking spotless. The staff was constantly cleaning so I feel like it was a sanitary environment. They even cleaned the pools nightly. My children loved camp and the staff there made me feel comfortable leaving my children with them. If a large group use walkie talkies, it helps you stay in contact. However my son's hand got crushed in the elevator frame (in between the elevator door and the wall) and Carnival is refusing to listen to me on how they can prevent this from happening to other children. THIS IS 100% PREVENTABLE ON CARNIVAL'S PART. I'm said to see that they are trying to sweep it under the rug when they can fix it. My son is terrified of elevators now. Their staff didn't even know what to do, I have pictures of the medical staff just watching in aww. Other than the safety of children the ship was good.

Just returned from a 6 day cruise on the Carnival Freedom. It was our first cruise and it was perfect in every way. Food and ship were more than I expected. TJ the cruise director made sure every single person on board had fun and enjoyed themselves. Forget TJ for Captain. TJ for President, Make America Fun Again!!!

Seven six day cruise from Tampa - Grand Cayman - Roatan - Beleize - Cozumel - Tampa Miracle - It's a miracle this thing is allowed to operate. This rust bucket of a boat shout be taken to the Mariana Trench and scuttled along with the crew. I have never had a more miserable disgusting experience in my entire life. But then again if you want a truly horrible experience with nasty crew, slop for food (brought some home for the dogs - they declined to eat it), a cess pool of bacteria in your cabin, fighting every day to try and get some miserable scraps to eat and being treated like a child, herded like sheep, talked down to and treated like a second class citizen, then this is the cruise for you. Carnival - what a joke - are you guys serious. Our cruise got cut a day short due to weather conditions that never materialized. Not only did they have the audacity to cancel for reasons still oblivious to the some 2000 poor souls on board, but you also had the deceitfulness to try and tell us that it was for our own safety - Answer 1 simple question - How is dumping 2000 people in a port with no available hotels, flights all booked up, gas stations running out of gas and in the path of a hurricane, safe???? At this time we where 1500 miles away from the hurricane and heading to Cozumel. No - here's an idea, lets steam into Tampa, ruin everyone's cruise, keep everyone on board like prisoners for several hours at the dock and then rush them off and tell them it's their fault. Hurry and get the next passengers on board and steam right back to where we started. That way we can make more money - That's what it's about - The money. Maybe we weren't spending enough or running out, so you thought the next cruise would have fuller wallets. The captain and his cronies decided to have a Q & A session in the Phantom Theatre to sell this idea and avoid a mutiny. Lots of Q's and very little A's. Now there's a surprise. Where did they dig this captain up from? Davy Jones' Locker maybe? Personally I think he was the guy at the ice cream stand in Belize who was coshed on the back of the head and press ganged into joining Carnival 50 years ago. Is keel-hauling still done today? - I think I know candidate. Well at least that gave the Captain and his cronies the excuse to run and hide and never be seen for the next 2 days. Did they help anybody make arrangements - Offer free 'wifi' for people to make arrangements or provide any form of assurance - I'll tell you tomorrow - at least that's what they said... And as for Frankie the cruise director, he needs to go back to HSN at a 2.00am in the morning slot selling kitchenware to anyone who is drunk enough to use their credit card (Boop). Guest Services (Abandon Hope All Ye Who Enter Here) - Are you rude, obnoxious, un-empathetic, love blaming others and offer no assistance to anyone apart from using the all too familiar Carnival line, "It's your own fault", then get a job here. You will fit in perfectly. Personally I wouldn't allow these people to look after my cat. Still it made good entertainment. I didn't realize there were so many excuses for incompetence. Ask for Ivanka, and have the ultimate experience in Serbian Customer Service - It's a hoot. Horiatio's Lido Cafe - Yep the one arm chef put his telescope to his blind eye and declared "I see no hordes of hungry passengers" This place should be condemned. Imagine a herd of hungry bison stampeding around the deck, pushing and shoving and loading enormous amounts of food (and I use that term loosely) on their plates so they can feed their hungry offspring. That's breakfast. As soon as they dole out the slop, the unwashed masses come charging. Belize is in the top ten countries of the world for homicide and the 41% of the people live below the poverty line, and it was still a more pleasant and safer experience to eat there rather than this gutter boat. Bacchus Dining Room - OMG Looks like this place was decorated by 'Ester Extraordinaire' on crack. What a horrendous assault on the eyeballs. I had to take pictures and send them to my friends all over the world -They'll still be laughing when we have the second coming of Christ!. Look I thought, decent food, a decent menu, something that tastes better then licking the mould off my shower curtain. Unfortunately duped again. Small gelatinous cold blobs on a plate. A very long wait between blobs and the usual suspects trying to ruin a hopefully peaceful dinner by shoving overpriced alcohol shots down your throat and endless photographers trying to make a quick buck by snapping photographs every 5 minutes. Looks like it's back to Horatio's to wade among the bison and wait for a crusty pizza (again) without parmesan cheese because "We don't have any" Drinks Package - Don't bother, there's only so many ways to flavour water these days. That won't stop waiters trying to push cocktails down your throat every five minutes even when you don't drink or clearly look underage. Yes folks I seen it happen on several occasions and waiters do accept cash from teens. Entertainment - There was the sound of cats fighting with baboons in the Atrium one day - Found out this was the string section trying to hash out something that a first grade high school band could perform better. Or maybe they were practicing "Abide with me" for when the ship goes down. Cabin Staff - Don't let the maid into your cabin. By don't I mean 'barricade the door' because even when you shout, "I'm in the shower" "I'm naked" "Don't come in" several times she will still keep knocking then use her pass key to break in anyway. I swear she puts an extra layer of filth around the shower everytime she comes in. Dr Frankenstein's Nite-club - Went there once, left after the first fight/riot and decided not to come back for the rest of the entertainment. Maybe I should have stayed and placed bets. I did see a lady who resembled something like a small moose, who seemed to be winning. Would probably have had better odds than the rigged casino. High points - Getting off the boat and away from Carnival for the few hours each day that we could. Knowing that even if we built a small raft and paddled to Cuba nothing could ever be as bad as this cruise again. After all the only way from rock bottom is up. Low points - Anything to do with Carnival or the 'ship of the damned' called Miracle. Getting 2 bags destroyed by giving them to the porters, having stuff stolen from our luggage, having stuff stolen from our cabin. Being blamed for everything that was out if our control. My Advice - Stay away from Carnival. I won't hold my breath waiting for any form of compensation. This company doesn't care what happens. They only care about how much money they can fraudulently gain from your wallet without fear of repercussion or reprisal. If one person reads this and decides not to spend their hard earned money with them I will feel happy I have helped someone avoid the misery that lies before them if they sail this gutter boat with this gutter company.

Poor Health Inspection- 77. Supposed to sail out June 4, 2020 for a Senior Trip Cruise out of Mobile, AL. One month after putting down a deposit, health inspection is all over the news with a failing score of 77. Brown water coming out of the faucets, slimy film on the top of the pool, no sneeze guards on the buffet. We decide to cancel. They won't refund because "they will fix it." Ok who wants to sail to the middle of the ocean on a boat where the people running it do not give a crap how nasty the boat is? It was $200. It may not seem like much. I am a single mom. I can't afford to just throw $200 out the window. So thanks for nothing Carnival and your nasty health rating.

This is my first time going on a cruise I was so excited I heard so many great things about cruises. But as time went on I was disappointed I went to Ensenada on the Carnival imagination from Long Beach. So as first-time cruisers my husband and I were kind of lost but once we got on the ship we were hit with buying the alcohol beverages. After we bought a very expensive beverage we went to our room and was hit with people trying to get us to go to the jewelry show. Then we got hit with taking photos and started to feel like we’re being pressured to buy things. Our room was nice but my major complaint was when I first went to the public bathroom it was dirty and there was blood in the toilet. Also there was ice cream next to the elevator for two days it started to smell and I told the workers about it and then they cleaned it up. They charge 80% gratuity on all purchases we bought some California rolls we went up to the counter and brought it back they didn’t even give us a napkin but they charge us 18% gratuity for a serving ourselves. We miss both dinners because we couldn’t find the restaurant we were lost so my advice is go with somebody who’s been on a cruise. At no time did anybody ask us if we needed help or how our trip was going or anything like that it is pretty scary for first-time cruisers and it would’ve been nice if we had someone we could go to for help. Then they were having to raise money for Children’s Hospital and want us to buy shirts and all the activities or entertainment cost money I wanted to play bingo but the cards were $40 and we were to spend a lot to get here . Then you can do a peer pong tournament or build a Bear workshop or bingo or karaoke or go to the comedy club 75 to 80% of the things to do cost you more money. We went into Ensenada without paying for an excursion and that was quickly becoming boring. The room was nice and I enjoyed being on the water but other than that it was boring and disappointing.