Carnival Cruise LineReviews of carnival.com

I’m an avid cruiser. I have been on about 13 cruises. 10 + have been on Carnival Fun Ships because I enjoy Carnival Cruises more than any other cruise line. I’ve never cancelled any bookings because I love to go on cruises. Unfortunately, I cancelled my booking for January 4-13 due to an unforeseen circumstance. I’m a single mother with very limited support from my family. My 18 year daughter Mikayla travels with me most of the time. This year, the plan was for Mikayla to stay home so she can take a nursing assistant course. She is enrolled in that particular class because that class is the only class she can take since she’s in college (she will be on winter break at that time). My cousin was supposed to stay with Mikayla and look after her, however she just informed me last week that she’s no longer able to look after Mikayla because she has to go out of town from December 30-January 18 to care for a family member that will be recuperating from surgery. Ordinarily, I would have booked the trip to to include Mikayla but, this class is very important to Mikayla. I can not leave Mikayla with no supervision. Even though Mikayla will be 19 at the time, she’s still my child and my only child! She’s is the person that matters the most to me in my life. Additionally, I don’t believe she’s mature enough or have the life skills to be able to handle an emergency with her mother (the only responsible person in her life) is on on a ship in the middle Caribean sea. Conversely, I could never go on vacation and leave her alone under those circumstances. I would not enjoy myself!!!! I would be worried sick the entire time and would probably be in your infirmary panic stricken the entire time. On 11/16, I received a refund of $841.80. I was penalized $649. I’m writing this letter this letter to request a refund of $649 penalty since this situation was beyond my control and I could use the money. I have never cancelled a cruise before and I’m so upset that I won’t be going on vacation. I haven’t been on vacation this year and because of my work schedule and vacations are already scheduled for 2019. I won’t be able to go on vacation in 2019. Thanks in advance for your time and consideration to this matter. Happy Holidays. Demitria Watkins Booking #2qjj59

Good Evening My family had the worst experience we ever had on a prepaid 11 month Planned vacation. I called Carnival Cruise on 11-12-18 @ 7:29pm 5 days before we were to sail. I asked the Carnival Representative if we were able to board with our Sentry Passid and our valid Texas ID, and the customer service representative said yes. My sister in law also called on 11-12-18 @8:19 and asked the same the question "If we were able to use the Sentry Passid Card as a form on Identification to board and the Customer Service Representative told her yes" On Saturday 11-17-18 my family and i were looking forward for our first Carnival Cruise, which ended up being the worst experience of our life. After 2 hours with Security, they denied boarding. My family were devastated, as a parent you feel helpless, you can't do anything your hands our tied and you see your kids crying, my wife crying hopeless. We asked Carnival Cruise Supervisor Maralon Amendson that we provide the proper documentation on Monday 11-19-18, but they refused. We were going to have a family member to break into my own house and send us the proper boarding documentation and they refused. We had two different ladies approach us ( 1st lady Ms. Gailey) , and they mentioned that issues and inconsistency have been happening in Galveston, Texas. The worst thing about this is when we reserved and planned our trip we used our Sentry Passid, my sister in law emailed all this forms for over 20 family members. On Saturday 11-17-18 @ 6:19 pm I called Carnival Cruise and spoke to Megan Employee # 1128423, and I explained my situation, she also stated but I see here that your sister in law registered you with the Sentry Passid Card. Family Arison and Family Kloster all I would like is to take the that Carnival Cruise that my family and I had planned for 11 months. You and your board members have kids of your own, and I'm hoping that you put yourselves in my shoes as a parent and ask yourselves " What would you do or have done for your kids to see a smile and heal that sadness that we are going through? If we can't get the refund, please consider giving us a due date to use what we paid for this trip. Please ladies and gentlemen, Thank you Robert Rangel (956) 371-1009 Booking # 1GPK13

I took a P&O mini cruise from Southampton to Brugge Belguim in April of this year, 2018 It was such a traumatic experience it has taken me this long to feel able to write about it. Many problems occurred on the cruise - computer failings, unable to get into the restaurant, no party when leaving Southampton as so delayed - but it was on the final day I realised the worst aspect of the whole debacle. Following the cruise I was covered by bites which the doctor confirmed were bed bug bites.I was bitten very badly all over my back, face and arms. P & O delayed my claim for compensation and one person I dealt with even inferred I may have brought the bugs with me. Compensation was meagre and an insult given my experience. I had to get the local authority to check I hadn't brought them home with me which entailed clearing the entire upstairs of my house. This was time consuming and extremely stressful. Don't use this company.

I was scheduled to board the Carnival Horizon on October 20th however my doctor ordered me not to travel. I am a Kidney dialysis patient that had some complications prior to my cruise. I am not able to go on my cruise and was wondering if by any chance u can transfer my monies to another cruise as I am a frequent traveler on Carnival cruise line. I have a letter from my doctor detailing the situation at hand. Please let me know if anyway I can transfer the payment to another cruise. Please contact me at 562-471-8511.

My wife and I are cruising and due to a medical condition I cannot drink. But I wanted my wife to enjoy herself and buy her the drink package, unfortunately in order to do that I have to buy the package also. That would be a waste of money for us. It would be nice to allow couples with medical issues to have a choice.

We had a cruise booked on the Breeze for Sept. 2 (3PVS03). Unfortunately on August 31 we were notified the my husband’s mother was in critical condition and had only 2 days to live. We were forced to cancel. She regretfully died on the morning of Sep. 3. We understand that our money cannot be returned but would very much like the possibility of being able to reschedule our cruise using our payment. We have cruised with Carnival many times and throughly enjoy the cruise line. Please consider our request to reschedule. Doris and Larry Burrows

This is our 5th Cruise on the P and O line division of Carnival CruisebLine Southampton. We embarked on cruising after retirement in 2015 bfrom East Coast Main Line Railways.so having been involved in a similar capacity within the hospitality industry we decided on advice of our friends to join them on a cruise Southampton to Southampton Well what a Brilliant Idea first ship Mv Ventura then Oceana then 2 on the Aurora and this coming week the Oriana we are totally Hooked now on cruising and will Not Fly again .No 1 superb service Superb Food plus Showstopping entertainment. Brilliant Helpful staff andvStress free booking in this is our personal opinion some may not agree but they have their opinions But for us if you enjoy meeting new friends visiting different countries then the way to Go is P and O you will enjoy the Experience from the moment you arrive at the port till the time you return. Peter and Sue Curtis Yaxley Peterborough

Just booked my second cruise through Carnival. The first experience was awesome- lovely staff. Beautiful interior and exterior designs/decorations. Very classy and a great time. Went last year for Spring Break, I just booked my second cruise for this December and I CAN NOT WAIT! No doubt it'll be incredible from start to finish.