Carnival Cruise LineReviews of carnival.com

I have taken the Carnival Cruise from LA to Capo San Lucas and ending in Puerto Vallarta, Mexico. The food is nice particularly in the restaurant during dinner and the waiters are Above normal friendly, they are super, may be too friendly!! The waiters are from very different nations and are very hard working. Mr. I putu, Indonesia, mr. I Gust, Indonesia and Chintia Marcela, Peru!! You are excellent! Waitess Elisabeth made several mistakes but she probably had a tough evening, calling a guess another name is not so much fun then its better not to use guests first name!! We actually do not care if u use our first name!! Do not buy any jewels on the ship when u start the cruise it gets cheaper the last day so does T shirts! Do not fall for the sale trap of buying a booklet (25 $)for reduced prices on jewels etc. and the crap of U being a VIP to get in to the tender boats when arriving Capo San Lucas!! One morning the Cruise director yelled some information over the loud speakers at 7.30 AM!!! though he excused a couple of hours later it was not enough to wake up a thousand people like that, it was NOT URGENT information. The communication at Carnival Splendor is rather poor, the first formal dinner night " make it your time dining" but it was NOT, we found out it was necessary to book a seating, very unfortunate when u are hungry and have to wait 30 min to get a table!! There are MUSIC EVERYWHERE and its loud and noisy, there is too much focus on the young people using this cruise though more than half of the guests are 50PLUS!! Cabin staff was very nice and helpful. I would never take this trip again.

I didn't have heightened expectations- I had normal expectations. You know a fun vacation -Crew disrespect -not to be referred to as "white woman" or "you people" in a distasteful manner by the crew members. -Food -Not to only eat turkey sandwiches, or cardboard pizza for a week- -Room- v12, under the gym and shaking walls, certainly not to spend $3,000 and have mold growing in our room that was directly under the gym. -MDR- And our MDR food that just never came 2 nights in a row- sitting until 9:30 with no food Entertainment-there is nothing to do on the main decks of the boat- just around the smoky bars/ areas. It's nasty. -Fighting- Oh! And the fights!! Knock down, drag out fights, each night and during boarding from the islands. -No water on board- the water stopped working in our room several times, the final it was cut off to the whole ship, they just announced (after a day at Grand Cayman) you're on vacation, who needs a shower 🙄. -THEFT- someone at guest services stole the cash that was to be applied to our final bill and charged our card. Carnival refuses to acknowledge these things on top of others as issues and will not return calls or emails.

Not Only The Food or Luxury and Service is Excellent , you go Places , See The World and experience NO stress NO stress NO stress but, Just FUN FUN FUN FUN FUN FUN FUN !!!!!!

This would have been my third cruise with Carnival. My past experiences were good, no complaints. My family and i decided to drive to the port this time. Due to an accident on Interstate 95 with heavy traffic we were a few minutes late for our cruise. I call the ship to inform them of the delay. They told me that they sent an email to the crew alerting them which was true because Diane call me back within miutes stating it would be fine we would still make the cruise as long as we were there before 4:00pm departure. Wrong Diana gave us false information. They told us that we can't get our money back. My life savings is all gone and on Christmas. This was going to be a Christmas cruise to remember but due to uncontrollable circumstance we were only a few mitues late but they would not let us on the ship. Christmas is ruined. My children hearts are broken as well as my family members who also booked a cabin. I ask that Carnival can see it in their hearts to credit us a furture cruise. R. Jones

My name is James Freeman booking # 7RK3V7. Me , family members and friends planned a celebration cruise with carnival. Due to the hurricane flights were canceled no problems dealing with the airlines. Carnival on the other hand never reached out to our agent to reschedule or refund the money for the trip. I hope things will be resolved for the better. I hope my first experience with Carnival don’t turn out to be a disaster. Not looking for refund just to reschedule or Credit so I can experience what Carnival has to offer me and family members for a life long experience.

When I booked my cruise on June 27th 2017. 7tp0c4 I had to leave a deposit. I asked the sales rep for any reason I need to cancel would I get my deposit back he said they would keep 50 dollars cruise date was set for October 19.i canceled July 8.now they want to keep my deposit.in booking the cruise I specifically asked him about the refund. He did not mention any think about the hidden penalties .i feel like I was lied to

For an American company which insists that it truly values its passengers/customers, I would have really expected a lot more from Carnival cruise lines. We boarded the ship no problem at all but during the cruise the entire ship was left without adequate hot water meaning that guests could not shower. I felt really sorry for families with children and this is not what you need or expect at all. Nearly a week in and no hot water whatsoever - not good enough at all Carnival! Definitely will NOT be going with their cruise line again. What a joke!

I was denied access due to reasons of documentation. I was told that since I had the protection if I called and cancelled I could receive up to 75% of a refund or I could leave the money with carnival as a credit that could be applied to future cruises .I'd been contemplating an upcoming cruise and called yesterday for the first time to make sure all was in order just to find nothing was in order. There was no available credit and I was told the money I thought was a credit was forfeited as a penalty. I could not believe it ! I asked if the recordings were still available and was told no. I've utilized carnival for a few cruises and had no problem ,I have even recommended you all to others. it is with disbelief that I was given such misinformation from one of your employees that has cost me over $600+ and I'm just suppose to be okay with it? please help me!! booking # 7P7GV7,(group booking #) 6D3ZX9 past cruises I had a passport Damita Hannah.