Carnival Cruise LineReviews of carnival.com

I can’t thank Carnival enough for their excellent customer service and generosity in these uncertain times. Yes my cruise has been cancelled due to Coronavirus. I was kept informed by Carnival and offered a full refund or a future cruise credit (FCC) The future cruise credit will include $600 to spend on board. I have chose the FCC And Cannot wait to sail with Carnival.

In uncertain times and being faced with a global pandemic I feel the way a company treats its customers speaks very loudly about their integrity. Carnival has had excellent customer service and has always been kind and courteous with their interactions. They have solved any issues and have always treated me with respect. I will continue to remain a loyal customer.

Due to this COVID-19 several people in my bookings have lost jobs and are quite scared to go on cruise, until all this COVID passes. I called and cancelled 5 bookings (cabins) and was told that my deposit which I gave was not refundable nor could I receive a credit for future bookings. I travel several times a year on different cruise lines and Carnival as well. This was the first cruise line that was unable to work with me on these issues. I am terribly dissappointed in Carnival and will think twice before booking with them in the future. I will be alerting all my friends and family that travel from Galveston not to book. I usually do not give reviews but, I felt that due to certain circumstances not in my control, Carnival was unwilling to even help me or my fellow passengers out. Very Bad Business

I booked 2 balcony rooms for $3000 in October for a 5 day cruise in May. I cancelled in February due to the covid situation, I was told I would get my $2400 refund & the deposit would go to a future cruise. I was also told that I would be getting my refund in 7days. It changed to 30days, today I called after 60 days of no refund & was told it takes 90days. I was given to a supervisor who told me there's no time frame not even 90days cause millions of people want their money. She got mad at me for telling my husband we wouldn't be getting our money & hung up on me after I agreed to do their servey.

I am very disappointed in Carnival and how they have responded to the COVID-19 Pandemic. We were scheduled to go on the cruise 03/12/2020, but due to our whole family previously having a virus, in addition to the huge influx in COVID-19 cases, we decided to cancel. I called and explained to the Representative and Manager that my family was in no condition to travel as we all still had lingering symptoms, in addition my husband and I both have pre-existing conditions. So it was in our best interest not to travel due to MEDICAL reasons. I do not think it is fair that we are not eligible to receive a full refund, yet Carnival made this option available for people who were scheduled to cruise after 3/12 ( and per the reviews most of those haven't been processed). Considering that no one knows for sure when we will be able to cruise again, I would like to get a FULL refund of $3,000+ that we paid for the cruise. I have cruised with Carnival in the past and thought that I would make this a yearly thing for my family of 5, but at this point with the way we have been treated, we will NOT set foot on another Carnival Cruise ship again.

After my cruise was cancelled on March 14th as all cruises were I have not been contacted by carnival, I have tried numerous times to contact carnival and cannot reach anyone. I just want to speak with someone about my account. I was not notified the cruise was cancelled I read about it on the news. Customer service has been very poor

Due to COVID 19 I had to cancel my cruise and was promised that I was going to received my refund. In the beginning of March they said it would take about 7 to 10 business days. Then a call was made mid-March they told my daughter about 90 days. I called the same day because that's unacceptable and the young lady advised me that my money will be refunded and that she submitted it. Now it's April 2nd and nothing. Called this morning and the young lady now tells me that they don't know when we will receive my money. This was going to be my first cruise and now I know not to deal with Carnival Cruise Lines. I will be contacting the BBB about this.

Finally went on my first cruise and unfortunately I was sucked in with the lower prices of carnival. I don’t recommend this cruise like at all. Didn’t know until last minute we weren’t going to grand Turk and changed our itinerary with out letting any of us know until AFTER we boarded the ship. Missed Halfmoon cay got a 20 dollar credit what a joke. Worst spa facilities ever. The dining staff was great but food was very bland and dry. They had a decent amount of events but if you’re not into clubs you definitely won’t like it. Casino is very small not much of a variety. Some of the table games I’ve never played. When I asked how to NONE of them spoke English. I turned 40 and this cruise was supposed to be fun and exciting. Turned out to be nothing but disappointment.