Carnival Cruise LineReviews of carnival.com

I don't like how everything is being handled. I understand Carnival is a business. My cruise was booked for April 13--18, we had until March 31st to decide on cancelling, as the letter stated. In actuality is the dates was broken down for a certain discount. I was told that up until March 15th, I would receive 1051.00 back and the 834.00 would go to a future cruise. After the 16th your refund would get less. This is not the consumers fault, so regardless we should get our money back. Also we wouldn't be able to go to the ports we booked, Carnival picked what was available to them. I booked for Jamaica specifically and Carnival couldn't go. I truly understand that it is a loss for the Cruise line, but please consider your patrons.

I need my money they are try to do what they want with my money. I don’t want to go on cruise and they have to clean get new beds pillows by April 13 th need all my money back . They trying to sill people money not right Ike glasgow

Carnival cruise refusing to refund deposit on a sailing scheduled for November 29,2020 boycott carnival cruise!!!!

Deborah Varner CCL Booking #B81LT3 Carnival Sunshine Sail Date 06/04/2020 Cancel Date 03/22/2020 Concerns as age is late 60s/70s with health concerns, needed to cancel. Requesting refund of the $450.00 deposit back to credit card on file. Kindest regards, Christy R. NLG/WTH

I would give them 0 stars if that was an option. I had a cruise booked for 3/19/2020. I had to cancel my part. My cousin and her daughter are still going. My cousin and I divided it in the 1/3. She paid 2/3 for her and her daughter. I paid 1/3 ($350). First off after trying to get through and them shutting the phone lines down I got a representative. She said I would only get back port fees and taxes which was $140!!! BUT, they haven’t even done that. They have only given me back $70 of my $350!!! Super shady! I will never book a carnival cruise again!😡

Overall experience was poor. Been on multiple cruises and three distinct cruise lines. Entertainment venues for Carnival were smaller and variety of entertainment poorer than other experiences. Food felt the same most nights. Staff didn't go out of their way to get to know us. The unlimited drinks was not unlimited (worse yet, when you exceed you are completely unable to purchase drinks). They watch you like a hawk and make it difficult to get drinks. Bought a $70 necklace that tarnished in a month. They did nothing to help get us from airport to the dock due to an uncontrollable flight issue. They committed to refund the shuttle cost and later completely backed out. It was all profits and no service. Never felt like a number until this experience.......Now, the customer services??? Oh, it was truly legend. What customer service? When talking with the agent, they were more concerned with meeting their call metrics (how long they were on with me) than actually resolving the issue. It was unbelievable, I would never take another cruise with Carnival. Royal Carib all day long.

Hi, My name is Tammy Mason- Mcclain and my husband is Derrick McClain... I am writing this review because we was booked, my husband paid $935.28 with his debit card, and we was ready to go on the cruise in April! But now Due to the out break of the Corona virus the cruise has made us worry about our health Because we just heard that a few people was on a cruise and got sick. Therefore I am concern because i suffer from severe asthma as well, So with that being said could you please consider a full refund because we was penalized $361 out of the $935.28 that we paid and it's not our fault about the serious and deadly health issues thats going on and spreading all over the world and the news about this deadly virus didn't come out to the world until after we had done paid our money in full! Booking NO: D63XC9 Thank You, Tammy Mason- McClain & Derrick McClain

Booking Number C20GN8 Maria Parks I am Requesting a full refund due to the current State of CA and National Emergency due to the Corona Virus. I am immunocompromised due to recently having the Flu, Bronchitis and double ear infections. As well as I am an insulin dependent diabetic. This makes me more susceptible to the virus than others. Thank you.