Carnival Cruise LineReviews of carnival.com

After booking an Alaska cruise and having over $7,000 into it our refund was a little over $5,000 and after waiting 40 minutes on hold with Carnival Cruise Line I have no explanation why we did not get a full refund

So our group of 10 booked a cruise to Ensanada last year to sail in April 2020. Due to the covid virus the cruise was cancelled a week before the leave date. We paid $650 + only to find out our refund will $553. The booking agent will get to keep her $150 from each person that signed up through her she looses nothing. What I learned don't use a booking agent it's an additional fee that is nonrefundable. Take out insurance on expensive trips be sure to find out if you get a full refund before you buy. Never cancel in advance you may forfeit your refund if there is a catastrophic event. For those that cancelled carnival offered them a credit on a future cruise. Check out all of the fees you are being charged for so you don't pay double fees once on board the ship. Now it's not the fault of Carnival they had to cancel our cruise. I do feel we were not fully compensated for the cancellation. Technically should the booking agent get to keep all or the funds she charged her customers. No more Carnival or booking agents for me. 2020

We were also on cruise R003, and told full refund would be given. Contacted company several times but still no refund given. Could not fault how we were dealt with on the very short bit of the holiday we had but customer service is disgraceful

This Company is great! Always goes above and beyond to give you the best experience possible. Prices are good too.

Hi I’m writing you requesting my deposit be refunded this is my second time asking that my deposit $150 giving back my dad was very sick and unfortunately he has passed away . And now you guys has officially cancelled the cruise .my booking # 7JHR51 . It would be very appreciated My Step mom Would not have ever canceled but life is very short and never know what tomorrow my bring .

If I could give it less than one star add would booked a trip for the family 1st vacation on about to Cozumel Mexico was told that it is cancel so we opted to get the refund so that we could do something with our children before they go to school because carnival doesn't have anything going out before then got the re find full refined told me it's gotta be 7 to 10 days I waited 7 and 10 days and guess what no money so I called back and the lady had the audacity to tell me that nobody is working everything is closed and it could be up to 90 days are you kidding me so I can't take my children on vacation that we have saved for because you all are doing refunds right now I need somebody to contact me about this and make that refund appear backward supposed to be or my next steps will be with a lawyer I don't remember my booking number but my name is lejeune sweet you should be able to look it up that way

tedrrible way to treat loyal customers, we were on curtailed cruise R003 we were given a letter from the captain saying full refund in 10-12 days from 11/03/20 then it became 25 days then 35 day then 60 days and still no refund! not even an email to explain anything!

Our cruise was cancelled due to covid-19 by Carnival. I submitted the online form for a full refund and I have called them on 3 occasions and have yet to get our refund! Booking #F78TF9, sail date was 4/12/20-4/19/20 out of New Orleans. I guess it is going to take legal action in order to receive it ! It's such a disappointment being a platinum card holder from a once dependable company! DK