Carnival Cruise LineReviews of carnival.com

Can't wait to cruise again.

Had a few incredible experiences with Carnival Cruise lines. The last one was in the Carribean starting and finishing in Puerto Rico. The ports were incredible, the staff were friendly, excellent service, the food was great, the entertainment was all there. There wasn't a minute where we felt bored. Met some incredible people there and I do think that is thanks to some of their great activites. Would highly recommend.

This has to be the worst experience I've had with carnival and I will never NEVER book with them again!!! For my first year anniversary with my wife that I planned before covid they canceled my cruise line which was understandable, so I had to eat up my PTO hours and request another week off from work in order to book with them as soon as possible in October, a date which they offered that one could go sailing, one would think that everything would be fine and not worry but no, the cruise was once again canceled and I was terribly disappointed that they only offered future cruise credits again as compensation ( which they had first offer that to me the first time they canceled my cruise ) after many phone calls to customer service having to wait 40+ min later, I finally was able to speak with supervisor alli who at first was friendly and courteous, typical for a supervisor and nothing less expected, then when I explained to her my situation that this was our first cruise together for our first anniversary she told me in a somewhat condensending manner that carnival has no control over the pandemic and like I said to her I understand but how can I as a customer have trust in you again when you have canceled on me twice and haven't offered me any incentive other that just booking another cruise line to receive compensation? How is that making me the customer feel that you are trying to gardener my trust back? And that's when supervisor alli says ( cutting me off mid sentence bluntly ) that she didn't not have to give me back my refund that that in itself was a compensation and that my cruise credit that I received previously with carnival was gone in the air, how horrible was that response " supervisor alli " that was horrible customer service and with this encounter me and my family will never book again on carnival cruise lines, I hope those reading the reviews will do the same!!!

I hope this company realise how much damage is being done to the whole travel industry by a small company like Iglu, cruise companies should get together and sort out Iglu who are not issuing refunds

I wish I had read the reviews about AON before purchasing this insurance. I purchased this insurance as part of my package with Carnival. I would have never purchased this insurance if I had read these reviews.. We were totally ripped off. I purchased "trip cancellation insurance." Due to Covid-19, our trip was cancelled. I submitted my claim . It took several months to respond to us declining payment. I resubmitted for review and was denied again. It's unfortunate that this company is still allowed to do business. I will contact Carnival in hopes that they will stop recommending this company. Awful!! Totally take advantage of you.

This is on the customer service end only. I called and it said it would be a 15 minute wait and asked if I wanted a call back. I said yes. I waited 30 mins and they called back, automated again. I waited another 30 minutes for the call to take place while listening to elevator music. Awful service.

For our 50th wedding anniversary, I booked a cruise on the Carnival Radiance (through Cabin Clearance Store), which was scheduled to leave Barcelona May 30, 2020.It was paid in full in October 2019. The ship was being built in Barcelona and due to the virus was not ready to sail. So in March Carnival cancelled the cruise. We waited patiently for our refund while calling Carnival and our booking agent. Unfortunately both Carnival and the booking agent had very little to offer, with the exception of polite soldiers who gave excuses but had no answers. I finally contacted my credit card company which has started the process of returning the money I paid and Carnival owes. The fact that the cruise was cancelled in March and a full refund was requested at that time, there is no excuse that a refund has not been issued. This is no way a business should be run if they want to keep customers! This experience has left a bitter taste in my mouth and although I have previously sailed with Carnival, I will not do business with Carnival again. It is apparent, that Carnival has no regard for their guest or outside agents that book cruises for them.

I would not advise anyone booking a carnival cruise as if there is a problem and your cruise gets cancelled they are not are delinquent in refunding money and will not do anything to rectify their problem. Our cruise was to Europe at the end of May and Carnival cancelled in March and we requested a full refund at the time and filled out the form as requested. Neither the travel agency that I booked through or myself can get anywhere with carnival. I had to file a dispute with my credit card companies as Carnival is not a reputable company to do business with. I would not recommend you to anyone.